Ad Meyers Uniforms

I placed an order for 5.11 pants on 9/25/21 that the website stated were "in stock". It is now 10/25/21 and the pants have still not shipped. I've sent two emails inquiring as to where my pants are. The first was 5 business days from order and a "Fina Gachelin" responded that their policy is 7-10 business days for processing. On the 15th business day, my second email was responded with "Your order was picked and is in production, the reason for the delay is not obvious at this moment". Now it is 20 business days and I still have not received any word as to where my pants are. No apology either. I need these pants for training and would have purchased elsewhere if I knew this sort of thing would happen. This type of business practice is horrible and how they are still in business is a mystery.

Ms [redacted] contacted us on 1/13/with concerns about a package that was supposedly returned to our facility in Octfor a return/exchangeOur customer service representative responded to her via email explaining that the warehouse manager searched for the package and it wasn't received The contents of her package are assumed to be embroidered uniform shirtsFurthermore our websites order,shipping and return policy (https://bopmeyers.com/please%20read%20order,%20shipping,%20return%20policies.ht...⇄ clearly states: Once a uniform has been embroidered or tailored, it is not returnable unless there was a mistake on AD Meyers Uniforms part or for a manufacturing defect from the factoryThe order in question was placed by Ms [redacted] on her own accord and fulfilled in exactly the same manner as it was placed with no known or referenced defectsIf she had contacted us before shipping the contents of her package; we would have told her that she was not entitled to a return/exchangeCopies of this can be submitted for reviewManagement attempted to call Ms [redacted] to resolve this issue and explain our policies but a resolution was not met due to the conversation being cut shortMs [redacted] states that the package was received by us on 10/21/by a D***We tried to explain to Ms [redacted] that in the months since we have no record of a D [redacted] working for us, have yet to account for her package in our 10,000sq foot facility and finally that in the event a return/exchange must be done it is imperative to get authorization in the form of an email with the proper return labels and documents issued by FedEx on our behalfThese instructions can also be clearly found in the referenced link above and on our websiteMs [redacted] unfortunately didn't heed our instructions and policy before shipping the contents of her order back to usWe do our very best to work with customer grievances on a case by case bases but in this case it seems Ms [redacted] 's only acceptable resolution is to receive a for refund for products that cannot be accounted forUnfortunately, we cannot comply until we have received the merchandise and it is re-entered into inventoryWe would be glad to help her file a lost package claim with FedEx if it so pleases her

I am rejecting this response because: The price of the cargo pants that was returned covered the balance that was due on the ez pay accountSo I do not owe them the anythingIn addition the package was not lost because it was delivered to the correct address where once again someone signed for itSince it appears that AD Meyers is trying every way possible not take ownership of the fact that the pants were returned I will be initating a boycott of companyAD Meyers is welcomed to send me an itemed bill showing that I owe $

I’ve explained much of this in my previous responses so I will keep this briefMs*** did not follow protocol for returning her itemsWe have a 10,sq foot warehouse shared by companiesOur protocol is such that it guarantees our packages are received to our portion of the warehouse for processingIgnoring our return/exchange protocol leads to issues like this which are not liable forThis is all clearly stated on our website in bold red letteringMs*** did not pay for her items in cash but instead used the EZ Pay program which is an extended line of credit to officers that they pay back over a period of time under contractI was very happy to re-issue that credit back to Ms***’s EZ Pay account to resolve this case however Ms*** has broken her contract so that is no longer an optionShe has an outstanding balance of approximately $Once this past due is paid I will be glad to issue Ms*** a gift certificate for total value of the returned items in questionThank you*** *** General Manager AD Meyers Uniforms Nye Ave Irvington, NJ 07111 ###-###-#### *** *** ***

Ms. [redacted] contacted us on 1/13/2015 with concerns about a package that was supposedly returned to our facility in Oct. 2014 for a return/exchange. Our customer service representative responded to her via email explaining that the warehouse manager searched for the package and it wasn't received....

The contents of her package are assumed to be embroidered uniform shirts. Furthermore our websites order,shipping and return policy (https://bopmeyers.com/please%20read%20order,%20shipping,%20return%20policies.ht...⇄ clearly states: Once a uniform has been embroidered or tailored, it is not returnable unless there was a mistake on AD Meyers Uniforms part or for a manufacturing defect from the factory. The order in question was placed by Ms. [redacted] on her own accord and fulfilled in exactly the same manner as it was placed with no known or referenced defects. If she had contacted us before shipping the contents of her package; we would have told her that she was not entitled to a return/exchange. Copies of this can be submitted for review. Management attempted to call Ms. [redacted] to resolve this issue and explain our policies but a resolution was not met due to the conversation being cut short. Ms. [redacted] states that the package was received by us on 10/21/2014 by a D. [redacted]. We tried to explain to Ms. [redacted] that in the 3 months since we have no record of a D. [redacted] working for us, have yet to account for her package in our 10,000sq foot facility and finally that in the event a return/exchange must be done it is imperative to get authorization in the form of an email with the proper return labels and documents issued by FedEx on our behalf. These instructions can also be clearly found in the referenced link above and on our website. Ms [redacted] unfortunately didn't heed our instructions and policy before shipping the contents of her order back to us. We do our very best to work with customer grievances on a case by case bases but in this case it seems Ms. [redacted]'s only acceptable resolution is to receive a for refund for products that cannot be accounted for. Unfortunately, we cannot comply until we have received the merchandise and it is re-entered into inventory. We would be glad to help her file a lost package claim with FedEx if it so pleases her.