Acura by Executive

Complaint ID#:
***
Company Name:
Acura by Executive
Company Contact Name:
*** ***
Company Contact Phone:
###-###-####
Company Contact Email:
***
Consumer's Name:
*** ***
Revdex.com Staff Member (if you know):
*** ***
Complaint Information:
I spoke to *** * *** today and made a appointment on September 24th at am to reviewed his concerns about carI will let you know the outcome of his visitSincerely, *** *** General Manager Acura by Executive
Sent on:
9/20/9:55:AM

Hello,
It was a special order part that she wanted to return and she did not have the boxI would be able to take it back for a store credit
Thank you,
*** ***
General Manager

Complaint: ***
I am rejecting this response
because:
I did not get a box with part like he say, but he did call me today 4/14/at 11:am and we came to an agreement that he will give me an valet key and the rest cash.
Sincerely
*** ***

Review: when I came to order a part ( cargo cover) for my veh the salesman manager from parts come out with me to inspect the veh he... I brought the part Saturday and Sunday I noticed that the vehicle did had a cover I came Monday to return it and now they saying that they dont take return that they installed... Please I dont find it fair the cover doesn't cost cheap and they dont want to take it back and return my money.Desired Settlement: Take the part back and refund my money

Business

Response:

Hello, It was a special order part that she wanted to return and she did not have the box. I would be able to take it back for a store credit. Thank you, [redacted]General Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did not get a box with part like he say, but he did call me today 4/14/15 at 11:02 am and we came to an agreement that he will give me an valet key and the rest cash.

Sincerely