The insured did go online to pay the downpayment Instead she chose the option to pay in fullThis was not the error of Active InsuranceThis was her error She called the office that day and said she did not want to pay in full and instead wanted to make the downpayment Our representative told her that the manager would do this on MondayShe called back four times on Saturday She instead faxed in a cancel request on Monday and asked her credit card company to reverse all the chargesShe did not even give us a chance to remedy this There was not a three week wait and it would have been remedied on Monday had she not cancelled the coverage Regards, [redacted]
The insured did go online to pay the downpayment Instead she chose the option to pay in fullThis was not the error of Active InsuranceThis was her error She called the office that day and said she did not want to pay in full and instead wanted to make the downpayment Our representative told her that the manager would do this on MondayShe called back four times on Saturday She instead faxed in a cancel request on Monday and asked her credit card company to reverse all the chargesShe did not even give us a chance to remedy this There was not a three week wait and it would have been remedied on Monday had she not cancelled the coverage Regards, [redacted]