Action Security Locksmiths

Initial Business Response / [redacted] (1000, 8, 2015/10/28) */ Contact Name and Title: Mary N [redacted] Contact Phone: [redacted] Contact Email: [redacted] In speaking with the Locksmiths involved, yes there was an issue cutting the key as the sample keys were not cut wellThere was a lot of time spent to try to make his key work, and in the end we did cut him another key that would work in conjunction with the key we programmed I was advised that the customer was explained that we do have a policy in place stating we are not responsible for any costs when a customer brings in their own blade, which was the case I see two possible resolutions: 1-We can supply him with the same [redacted] blade, however we will not be able to cut the key again as per our policy 2- We can supply him with our recommended blade and cut and program for him at no charge and would need the make, model and year to do this Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business in question has supplied information about the occurrence that I do not agree withThey did spend time trying to fix the improperly cut keyHowever, they did not cut me a second key after the first key was cut in order to rectify their mistakeI already had that key cut previouslyThey say that they cut me a second key, but that day and transaction only involved the cutting of one keyIn that regard I am not completely satisfied with the businesses responseI however am willing to accept their second resolution option Final Business Response / [redacted] (4000, 12, 2015/11/09) */ We will gladly do option Two for you, as I requested, we need the make, model and year before we can proceedPlease call and speak to our locksmithThank-you Final Consumer Response / [redacted] (2000, 14, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/10/28) */
Contact Name and Title: Mary N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
In speaking with the Locksmiths involved, yes there was an issue cutting the key as the sample keys were not cut well. There was a lot of...

time spent to try to make his key work, and in the end we did cut him another key that would work in conjunction with the key we programmed.
I was advised that the customer was explained that we do have a policy in place stating we are not responsible for any costs when a customer brings in their own blade, which was the case.
I see two possible resolutions:
1-We can supply him with the same [redacted] blade, however we will not be able to cut the key again as per our policy
2- We can supply him with our recommended blade and cut and program for him at no charge and would need the make, model and year to do this.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business in question has supplied information about the occurrence that I do not agree with. They did spend time trying to fix the improperly cut key. However, they did not cut me a second key after the first key was cut in order to rectify their mistake. I already had that key cut previously. They say that they cut me a second key, but that day and transaction only involved the cutting of one key. In that regard I am not completely satisfied with the businesses response. I however am willing to accept their second resolution option.
Final Business Response /* (4000, 12, 2015/11/09) */
We will gladly do option Two for you, as I requested, we need the make, model and year before we can proceed. Please call and speak to our locksmith. Thank-you
Final Consumer Response /* (2000, 14, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)