Action Packaged

I ordered a TiVo via through Walmart (action packaging) and this in mid March it is now April 20th ,2020 no refund and you have to leave a message on there machine and someone will contact you (maybe)this company is the worst in North America and horrible customer service I will call the attorney general’s office on Tuesday( tomorrow )to do a complaint with this company so it is on record

Hello.? Thank you very much for your message and I am sorry to hear the unit was not received.? We no longer have the model available, so we have issued a full refund through [redacted] and the customer will be seeing the full refund shortly.? I am very sorry for the inconvenience.? Please let me know if you need anything else and I hope you have a great day[redacted] Order manager?

HelloThank you for your emailWe have mailed a pre-paid [redacted] return label to the customer's shipping address via [redacted] First Class mail The [redacted] tracking number is [redacted] We will be happy to issue a full refund upon the unit's returnI apologize very much for our error and the inconvenience it has causedPlease let me know if you need anything else and I hope you have a pleasant day[redacted] manager

HelloAs stated in our return policy area on [redacted] (which is available to review prior to placing an order with us), all return requests and reports of issues must be submitted within days of the confirmed delivery date of the order at the customer's address As the customer is stating, the package was delivered in We have made an exception to our stated return policy and issued a refund for the price of the two filters and [redacted] has confirmed that the amount of the filters have been debited from our account.I hope this information helps.Thank you

Hello.? As stated in our return policy area on [redacted] (which is available to review prior to placing an order with us), all return requests and reports of issues must be submitted within days of the confirmed delivery date of the order at the customer's address? As the customer is stating, the package was delivered in ? We have made an exception to our stated return policy and issued a refund for the price of the two filters and [redacted] has confirmed that the amount of the filters have been debited from our account.I hope this information helps.Thank you

Good morningThank you for your message.Please write me back with the tracking number used to ship the order back to our warehouse and I will be happy to confirm the return and issue the refund if it has not yet been submittedThank you [redacted] Order manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hello.? Thank you for your message.We have contacted [redacted] in regards to this order and a full refund has been submitted? The customer will be receiving the full refund from [redacted] shortly.Please let me know if you require additional information.Thank you

Hello.? We issued a refund for this return on 4/30/and Sears has debited our account for the amount of the refund.? The customer should now see the refund.? Please let me know if you need anything else.? Thank you[redacted] Order manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I feel this is not a fully acceptable answer considering how long it took to issue a refund, even though the issue has finally been resolved I understand that [redacted] is responsible for handling the refund/return process, but I don't know why (After I shipped the defective item over a MONTH ago) Action Packaged Incnever informed [redacted] of the return so that they would be able to move forward with issuing my refund I don't feel that [redacted] should be asking me as the consumer to provide them with the return tracking number for the returned item instead of Action Packaged Inc., unless the return was never received It's that which makes it very odd when Action Packaged Incclaimed to have issued my refund, why then did [redacted] ask me for return tracking information and not from Action Packaged Incwhen they acknowledged my return? One expects that this would all be handled in a timely professional manner, not stretched out over an almost two month period I am attaching a file showing the refund was finally processed.] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Good morning. Thank you for your message.Please write me back with the tracking number used to ship the order back to our warehouse and I will be happy to confirm the return and issue the refund if it has not yet been submitted. Thank you. [redacted] Order manager

Hello.Thank you for your message.The customer's package has been shipped via [redacted] with a tracking number of [redacted] and [redacted] is confirming on its Web site that delivery will be made today (June 6) by the end of the day.I hope this information helps and please let me know if you need anything else.Thank you[redacted] Order manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]