Action Emergency Management Services, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Hello . My name is [redacted] . I am the towing division manager at [redacted] . I am responding to a towing complaint from [redacted] , LLC has filed with your office .  [redacted] is a commercial strip mall that was recently sold and has new owners...

. The management company that now is in place met with me and we set up a procedure for towing vehicles off of their property that are parking there and are not customers .  The sign , as you can see , clearly states that only customers, WHILE SHOPPING, are allowed to be parked there . Our procedure is as follows .   1) Any vehicles that we get called on from tenants or the management company , including commercial trucks , get an orange sticker placed on the driver's side window . The stickers tell the customers that they can not park there . They especially do not want the commercial trucks parked there because they take up too much room .   2) Once the stores are about to close , we check to see if any cars either belong to customers or employees of the retail establishments . We do this by physically going into each tenant's establishment , including the ** restaurant , and ask the management . Once verified , we tow the vehicles . Usually several hours have gone by before we tow the vehicles , because of this procedure .   3) We only take cash for any police and involuntary tows .   This is the way that the management company wants us to tow from their lot . The reason for this is that there are so many people parking there and are not customers of the tenants , the tenants are losing business .    My employees did not curse at Mr. [redacted] . However , they did hang up on him because he was swearing at them . He was upset that we would not take a check . Unfortunately , historically people do cancel checks after writing them . This is why we ask for cash for all involuntary tows .    Mr. [redacted] did call me directly on the phone and I tried to help him but he was so aggressive that I told him that I will call the rental company directly because I was not sure that I wanted him on my property due to the way that he was acting .  Thank you for the giving me the opportunity to answer this complaint . If you have any question , please feel free to contact me directly at [redacted]. Thank you again and have a nice day .