ACTA

I originally ordered my clothing on 2/20/2020. When I tried them on they did not fit, so I contacted the company on how to return them. They told me to return to an address with notes inside stating why I am returning and I wrote that I wanted an exchange for each item for a medium instead of small. I paid extra to get it shipped within 5 days. I received notice that the package was delivered. I email the company and they claimed they could not find the package. So after calling UPS and talking to the company via email the solution was to send me the medium size clothing. About 2 weeks go by and I received nothing in the mail. I emailed the company again, and they couldn't find the exchanges in their system and I was out of clothing again. They issues me one refund for one pair of legging which I have yet to receive (they also claim they have my credit information to refund the money, but I doubt that) and the other pair that they claimed them sent has yet to been received. I got a tracking number and when I track it it states that it has been delivered but it has not. I did not get what I was promised and this clothing company is a scam. It has been nothing but a headache and waste of money that I will never see again. No one should order from them

I placed an order on January 14th, 2020 and it arrived January 23rd, 2020. Their return window policy is 21 days so I had until February 4th to return. They have a return portal to automatically generate a return label at a cost for $9 USD, but their return portal was not working. I emailed them and I was told to mail it directly to an address and they told me here is a quote: "

Kaitlyn C (ACTA™)

Jan 27, 2:52 PM MST

***,

Please keep in mind that we have hundreds of emails to respond to a day and try to get to each and every customer as fast as we can and resolve their concerns as well. I would be more than happy to refund you for any amount over $9 having to pay for the return. Sometimes our return portal doesn't function the way it is supposed to and we are doing our best to make things work, thank you.
Pursue your best,

Kaitlyn C. | Customer Care Specialist

I paid $ 39 CAD to ship it back. I even confirmed with them after I received the shipping quote that the price was ok to refund. It arrived February 4th, on time for the 21 day refund. I was refunded the cost of the leggings, and I was told that I was refunded the shipping cost minus the $9 USD on February 6th and to wait a few days for it to go through. It did not going through I sent a follow up email and she says that there was trouble with it going through and offered my a store credit, if not she will look into the refund more. I replied saying I do not want a store credit, please fix the refund problem. February 24th I recieve this email:
***,

I have been talking to my coworkers and manager since we last spoke, and I cannot refund you anymore then what has already been refunded because on file we refunded you 100% of the money. The only thing I can do is send you a gift card for 39 CAD. It has been sent over to your email!

Again, sorry for the delay and cross communication. I hope you have a great day!
Pursue your best,

Kaitlyn C. | Customer Care Specialist

They emailed me the store credit, despite the fact I said I did NOT WANT a store credit and I was promised, before even shipping it, that I would be refunded the amount. This is very misleading to promise the cost of returning and having no accountability on the promises made. I would have not shipped it back had I known it would cost me $40 and would have tried to make my money back other ways. Not sure what to do with this store credit now considering I do not want to support this business or wear any of their clothing.

November 2019 I ordered a windbreaker on sale, when I received it I didn’t like the size so I returned the item and Acta sent me a new one. The new one was the wrong color so I emailed them and they asked for a photo of the item. Once I sent that they sent me a shipping label and told me they would sent the correct color to me. I did and they received the item at the very being on January. I emailed them to ask if my new product had shipped and they never got back to me, a week later I got an email saying I had been refunded for the windbreaker. I have two major issues with this:

1. I do not want a refund I want the product I paid for. I bought the item for 50% off so I cannot just buy it again at the same price.
2. It’s been a week and I haven’t actually received a refund

For a company that primate donating to charity and “pursuing your best” you treat your customers terribly. I have contacted the company several times and they have not responded.

In September I contacted ACTA customer service to cancel my Champion membership which takes $35 a month out of your account for store credit at their online store. A month went by and I was charged again in October meaning they didn’t cancel my subscription. I contacted customer service again asking for cancellation and a refund due to their lack of action with our first inquiry. They said they would cancel but not offer a refund. I feel they should be legally obligated to refund me my money.

I had an ACTA champion membership, which took $35 dollars out of my bank account every month and applied it to my ACTA account as credit. You can skip months, or skip getting charged the money each month, or you can cancel your membership "at any time." If you do not use your $35 dollars during the month it is withdrawn from your bank account, it will role over into the next month and accumulate a balance. I had a rolled over balance of $105, or 3 months I didn't use my money. I decided that I wasn't purchasing their clothes all that much and wanted to cancel my membership. Before doing so, I researched their site to see if it would affect the money I had as credit - I found nothing stating otherwise so I cancelled my membership thinking MY money that I paid and didn't use on previous months would still be available for me to use to make a purchase.
It was not.

I reached out to customer service (which is only via online - they have no way of directly contacting customer service over the phone) and was told once I cancel, my money "goes away." I asked them to please provide me with documentation that states money of my own would disappear with a cancellation and I never got a response. I replied a second time and still no response. I then proceeded to reach out to ACTA through their social media site and still received no response. Lastly, I reached out to one of the owners directly and still received no response.

Because I was not given any documentation stating that money from my own bank account would disappear upon cancellation of their monthly membership, I am looking to get MY money of $105, or 3 months worth of membership, back to use as a credit to buy their clothing. I agreed to having $35 taken out of my bank account each month to be used as store credit within my ACTA wallet, but I did NOT agree to this company claiming my money without my permission, or without me having any clothing to show for the purchase.

After multiple days of trying to get my items returned, and three different workers responding each day with "what is your order number" even though it was stated in every email prior, I was finally told to ship my items to "***, Pleasant Grove, UT 84062" so I did. Then a week later, I got a letter from UPS saying they are charging me an additional $17 for the incorrect address, even though one of Kora's team member's told me which address to send it to, which I guess was incorrect. It has been over a week since sending out the items and I have gotten zero responses through email, zero refund for my items, they have provided no phone number to call to get assistance, so they have my product and my money. They have a 14 day return policy once the items are received. I received the items on the 6th and reached out to them on the 15th, stating their return portal was not working and that I would like to return my items. They told me as long as I can prove I received the items on February 6th, I could return the items still. So, I sent my proof of delivery to them that same day, they have now prolonged this into a month of me receiving my items. Very frustrating.