Had a service doneTechnician was completly unprofessionalCall manager and
owner regarding legitament buisness and technician licenseOwner took it personal and was very disrespectful by raising his tone, He did not attempt to provided customer satisfaction or customer resolutionReciept was not provided, vehical was not labeled, tachnician arrived with an unprofessional dres codeAll of which a legitament business would encompass
I would not suggest business to be done with this company
Complaint: [redacted]
I am rejecting this response because: Unfortunately for the business owner, the multiple text messages I kept prove he's 100% lying. I called him originally Jan 11th at 10:54am and described the issue. He advised me it sounded like a battery issue so I bought a new one and contacted him again via text, so I had everything in writing, on Jan 24th where I refer to the phone call from the 11th and then tell him my attempts to remedy by replacing the battery as he advised were fruitless. I told him not that I was traveling in CA, but that I had moved back home to CA and after several messages back and forth, including a video of the faulty key not working, he then proceeding to begin ignoring my messages. I'm sure it was coincidental, but he began ignoring my messages immediately after I asked him to reimburse me for the cost of a new key or refund me the cost I spent with him. He sold me a faulty key and knew it, and is now trying to avoid the consequences. As for my bank, I found out they thought me disputing that charge meant that I never authorized the credit card charge. I authorized the credit card charge but I was told I was paying for a fully working key for my key, not a key that sometimes works and sometimes does not. They have advised me that I am well within my rights to pursue this being a fraudulent charge in this case and I will do so should this method not resolve the case. I will be keeping records of all the correspondence here as well as proof there has been very OBVIOUS lies and dishonesty on the business owner's part. See attached for pictures of the conversation as well as phone records for the Jan 11th call (that proves it was NOT THREE WEEKS before reaching out about the issue, but was in fact 10 days after the purchase). Please also note the text messages come from the exact line used to contact the owner both on the Revdex.com end as well as his listed business phone.
Regards,
[redacted]
Good afternoon,Sorry about the delay. I did make her a key on January 1, 2017. She called a few weeks later saying that she had wet her key and the remote part wasn't working anymore. I don't usually warranty something that you damaged but I told her that I could replace it for her . She then...
told me that she had moved to California. I told her I needed the car to be able to program the key to it. She then said she wanted her money back and I told her I wasn't going to refund her money since I had performed the service and provided a key that was still working and she was still using. She then called the credit card company and said she had never requested that service and fortunately I had a review she had posted on Yelp proving that she was lying and she had requested the service and gotten a working key. Her credit card refunded her the money but they didn't take it from us, they did it as a courtesy and they paid for it. She already got that money and she still wants us to give her more money. I don't warranty a product that she broke and she got money from her credit card company even though she lied and she now wants to make a profit on the service I provided still asking us to give her a refund. I can't do that. Thank you and God Bless [redacted]
Had a service doneTechnician was completly unprofessionalCall manager and
owner regarding legitament buisness and technician licenseOwner took it personal and was very disrespectful by raising his tone, He did not attempt to provided customer satisfaction or customer resolutionReciept was not provided, vehical was not labeled, tachnician arrived with an unprofessional dres codeAll of which a legitament business would encompass
I would not suggest business to be done with this company
Complaint: [redacted]
I am rejecting this response because: Unfortunately for the business owner, the multiple text messages I kept prove he's 100% lying. I called him originally Jan 11th at 10:54am and described the issue. He advised me it sounded like a battery issue so I bought a new one and contacted him again via text, so I had everything in writing, on Jan 24th where I refer to the phone call from the 11th and then tell him my attempts to remedy by replacing the battery as he advised were fruitless. I told him not that I was traveling in CA, but that I had moved back home to CA and after several messages back and forth, including a video of the faulty key not working, he then proceeding to begin ignoring my messages. I'm sure it was coincidental, but he began ignoring my messages immediately after I asked him to reimburse me for the cost of a new key or refund me the cost I spent with him. He sold me a faulty key and knew it, and is now trying to avoid the consequences. As for my bank, I found out they thought me disputing that charge meant that I never authorized the credit card charge. I authorized the credit card charge but I was told I was paying for a fully working key for my key, not a key that sometimes works and sometimes does not. They have advised me that I am well within my rights to pursue this being a fraudulent charge in this case and I will do so should this method not resolve the case. I will be keeping records of all the correspondence here as well as proof there has been very OBVIOUS lies and dishonesty on the business owner's part. See attached for pictures of the conversation as well as phone records for the Jan 11th call (that proves it was NOT THREE WEEKS before reaching out about the issue, but was in fact 10 days after the purchase). Please also note the text messages come from the exact line used to contact the owner both on the Revdex.com end as well as his listed business phone.
Regards,
[redacted]
Good afternoon,Sorry about the delay. I did make her a key on January 1, 2017. She called a few weeks later saying that she had wet her key and the remote part wasn't working anymore. I don't usually warranty something that you damaged but I told her that I could replace it for her . She then...
told me that she had moved to California. I told her I needed the car to be able to program the key to it. She then said she wanted her money back and I told her I wasn't going to refund her money since I had performed the service and provided a key that was still working and she was still using. She then called the credit card company and said she had never requested that service and fortunately I had a review she had posted on Yelp proving that she was lying and she had requested the service and gotten a working key. Her credit card refunded her the money but they didn't take it from us, they did it as a courtesy and they paid for it. She already got that money and she still wants us to give her more money. I don't warranty a product that she broke and she got money from her credit card company even though she lied and she now wants to make a profit on the service I provided still asking us to give her a refund. I can't do that. Thank you and God Bless [redacted]