Acima Credit

On March 13, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Ms*** *** through the Revdex.comWe have investigated the allegations and have prepared a response to explain the nature of the Lease-Purchase Agreement (the “Agreement”) and
the contractual obligations for Ms*** Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing Acima offers only one lease model, which is a 12-month leaseUnder the Acima lease program, a customer selects property from an independent third-party merchant, and Acima purchases that property from the merchantThe customer takes the property and leases it from Acima until all of the scheduled payments have been madeAfter all the payments have been made, the Agreement has been satisfied and the customer owns the property As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier than the 12-month contractual term contained within the Agreement The first option is a 90-Day EPO This option allows our customers to purchase the property at the invoice price, plus a $initial payment and a $account closure fee, within the first days of the Agreement The second EPO stipulated that a customer may terminate the Agreement at any time after the first days of the Agreement by paying a lump sum equivalent to 75% of the remaining lease renewal payments To exercise either EPO, a customer must call Acima’s Customer Service Department and initiate the payoff processAcima will not initiate the EPO Payoff without appropriate consent from the customer because such action would necessarily require Acima to violate the terms of the Agreement by withdrawing more than the regularly scheduled payment from the customer’s preferred payment method On July 31, 2017, Ms*** entered into the Agreement wherein she agreed to rent a sofa set (the “Property”) from Acima through bi-weekly lease renewal payments of $for a total of $1,to satisfy the Agreement The 90-Day EPO amount of $expired on November 7, Ms*** alleges that she spoke with an Acima agent during the underwriting process who confirmed she was enrolled in the 90-Day EPO payment plan We have no record of such a conversation or enrollmentCustomers may enroll in the 90-Day EPO payment plan following their first successful lease renewal payment If a customer wishes to enroll in this payment plan, they must call our Customer Service Department and make payment arrangements following their first lease renewal payment Ms*** did not speak with an Acima agent until February 20, Ms*** alleges we are lying about our records and tricked her to allow the 90-Day EPO period to expire Acima keeps detailed records of all telephone and online chat conversations with our customers to ensure consistent and accurate information is given Ms*** called Acima on August 9, and left a voicemailOur agent returned her call, but was unable to reach Ms***Our agent left a voicemail with Ms*** to call Acima if she had remaining questions We did not hear from Ms*** again until February 20, at which time she was informed her 90-Day EPO had expired on November 7, 2017, and she was eligible for the second EPO as outlined in the terms of the Agreement Following the February 20, contact, Ms*** called again regarding the total of payments and the 12-month term of the leaseOur agent offered to settle her account and Ms*** accepted Acima has not misrepresented any information to Ms*** The 12-month term of the Agreement and the payment amounts have been the same since the commencement of the Agreement We hope this explanation helps Ms*** understand the Agreement and her obligations thereunderAs of the date of this response, Ms***’s Agreement has been terminated and she has no outstanding obligations to Acima If she has remaining questions or concerns, she may call our Customer Service Department at (801) 297-

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Ms*** *** through the Revdex.com on May 2, We have investigated the allegations made and are prepared to provide all the facts surrounding the transaction to fully
explain the nature of the Lease Agreement (“Agreement”) and the contractual obligations of Ms***.Simple RTO, LLC (d/b/a Simple Finance) changed its name in January to Acima Credit, LLC There was no change in ownership or management at the time of the name change On February 26, 2016, Ms*** entered the Agreement with Acima for a lease of a bed, dresser, and mirror (the “Property”) through Roomstyle Furniture (the “Merchant”), an independent third-party furniture vendor Over the course of the 12-month lease of the Property, Ms*** was scheduled for automatic bi-weekly payments of $to be drafted from her bank account for twelve (12) months On May 2, 2017, Ms*** was sent an email warning that her account is days past due The email does not threaten “court action” as Ms*** alleges in her complaint The email is a warning to prevent her account from being charged off If Ms***’s account remains delinquent and no action is taken to resolve her delinquent account status, her account will be charged off The email encourages Ms*** to contact Acima because Acima is “willing to work with [Ms***] to determine a fair resolution for both parties and [is] willing to do so.” As of the date of this response, the offer still stands Ms*** alleges that her “auto draft has been coming out of [her] account every two weeks.” Ms*** was removed from automatic payment drafts in June due to multiple non-sufficient funds (NSF) returned payments As of now, the Agreement has passed its 12-month term and all amounts and balances on the account are due and payable The remaining balance is $including all remaining rent balances and fees No discounts are available Ms*** alleges our collections agent “could not explain why payments were coming out [of her bank account] and for what.” We have record of a call from Ms*** on May 1, wherein our agent explained to Ms*** that the payments taken from her account were part of a plan to diminish her account balance Ms*** alleges she will obtain a bank statement to dispute any payments wrongfully drafted from her bank account Acima welcomes the opportunity to review Ms.***’s payment history with her Ms*** has stated that she never received an email containing the fax number to send in her bank statement Our agent noted that during the phone call with Ms*** on May 1, an email containing the fax number was sent Ms*** can send the bank statement by fax to (801) 987-or by email to [email protected] We hope Ms*** finds our explanation satisfactory If Ms*** requires or desires further explanation regarding our Agreement, we welcome her to call our Collections Department at (801) 297-

We lament Ms***’ dissatisfaction with our initial response to her complaintHowever, we fully investigated the facts surrounding Ms***’s account and stand by our initial responseFor further questions, Ms*** may contact our Customer Service Department at (801) 297-

Complaint: ***
I am rejecting this response because:I was not made aware of the numbers, meaning an actual price, until the text message as the fees were listed on the contract in a manner which is difficult for the average buyer to understandIt was too late at that point to stop the process as I already agreed to things, signing electronically, before that final number which is 52% higher than the price of the furniture being leased was revealed to meUsing unclear terms and conditions, intentionally hiding the outrageous fees that are somehow legal. Had the price been clear, saying 52% at day I would have simply left the storeAcima lent the money to the furniture place, and there’s no way to return all of this nowI don’t even care for the furniture knowing how expensive it is and seeing that this company is trying to make it look like I was aware of that steep priceI could have gotten free furniture, as a disabled veteran but wanted to buy itUntil I realized how this is totally unfair, charging 52% interest essentiallyI believe they are aware of the revenue they make, obviously preying on is like me who have low credit scores.The price of the furniture, is not worth over 3k, so if they can offer a way to return it all that would be great, I will dispute this until it is resolved at this point it’s just ridiculous how they could get away with charging that to begin with regardless of my consent electronicallyThat’s the real reason I am complaining to the Revdex.com, is because other reviews of the company have same complaintsI’m not the only one who feels the terms are hiding this price, and they feel deceived by Acima.
Sincerely,
*** ***

Acima Credit, LLC (“Acima”) received the complaint filed by Ms*** *** through the Revdex.com on April 10, We have investigated her complaint and prepared our response below Ms*** entered into a lease-purchase agreement (the “Agreement”) with Acima on January
17, wherein she agreed to rent a living room set and a dining room set through bi-weekly payments of $for a total of $2, On April 21, 2017, Ms*** failed to make a rental renewal payment of $85.35, making her account past dueOn April 26, 2017, Ms*** requested a piof the property and termination of her lease with AcimaAcima notified Ms*** that if she returned the property and paid her past due balance of $(past due rent plus fees), her lease would be terminatedMs*** returned the property but she never paid her past due balance On November 16, 2017, Ms***’s account was charged off due to her non-payment of the past due balance of $Due to an error in our reporting system, Ms***’s account was reported to Experian as having a past due balance of approximately $1,Acima has since corrected this reporting error and has sent the correct past due balance information to Experian Experian may take several days to update their records; however, Ms*** may check back with Experian and/or Acima later to verify the corrected changesWe thank Ms*** for bringing this matter to our attention and encourage her to contact us again for any further questions or concerns in the futureShe may reach Acima at (801) 297-

In response to the *** *** Revdex.com Complaint on March 11,
(Revdex.com Complaint ID: ***), Simple responds as follows:
On June 29, 2015, *** * *** entered Willis Furniture, an
independent merchant of Simple RTO, LLC (DBA: Simple Finance, hereinafter
“Simple” or “us” or
“we”), and filled out an application to lease various
furniture items through SimpleOn June 29, 2015, *** *** signed the
“Lease Agreement with Right to Purchase” which describes therein the terms of
payments owed
1. Mr
*** said, “I have spoke with many
reps from the company and told them that I had a problem with the paymentI
told them that my account was hacked and was working on getting a new account.”
On February 8, 2016, Mr*** did call Simple and inform
us there had been fraudulent activity on his bank account and that he was
waiting for a new cardSimple immediately stopped payments from being
processed on the same bank account on fileSimple’s representative did inform
Mr*** that because he had a returned payment on 2/5/that he had
received a $returned payment fee and that collection efforts would continue
until another payment method is provided or a plan is set up to bring the
account currentAs stated in the Lease-Purchase Agreement in paragraph ten
(10), titled “Returned Payment Fee: Returned Payment Charge/NSF Fees: You agree
to pay us $or the maximum amount allowed by law, whichever is less, for
each payment (check, debit, EFT, Card charge, or automatic payment), which is
returned to us unpaid.” Pursuant to Colorado Statutes, the returned payment fee
charged to Mr***’s account was $20.00, the legal limit in Colorado2.
Mr*** also stated, “Not only that I also informed the company that I get paid once a month
and that is the only time that I can pay the charges.”
Mr*** was contacted on February 11, to arrange a
catplan to bring his account current from all past due chargesSimple
spoke with his wife, Mrs***, who informed us that they still did not have
access to their bank account due to the fraudulent activityShe informed us
that they should have their new account information by the end of the monthA
plan was created to set up a one-time payment on February 29, for their
regular payment of $*** plus the $returned payment fee, plus a late
fee of $*** for a total of $***We informed Ms*** that she could
call back in at any time to change the date of the catplan if she
received her new banking info earlier and wanted to make her payment sooner
Mr*** called Simple on February 21, and rescheduled the cat
plan for February 24, and arranged that they be put back on automatic
payments, on the credit card on file, beginning March 1, for their regular
payment of $***Since the origination of the lease agreement, the regular
minimum payment has always been scheduled as one payment a month, on the first
of the month, as it is when Mr*** is paidSetting Mr*** back on
the automatic payment schedule of March 1st was verified with him on
the phone, and does not follow any other pattern than that set forth by the
customerOn March 1, 2016, the day of the catplan, the scheduled payment
was processed on the credit card on file, as authorized, and was declinedThe
same payment was attempted to be processed but was declined on March and of
On March 3, 2016, Mr*** was contacted by Simple via email with a
notification stating, “I need to speak with you regarding your purchase.” Mr
*** responded, “I know this is about the payment and when my wife spoke to
someone they told her that they would take the money out last week and then
wait until end of March.” Simple’s representative responded, “You did make a
payment on 2/for $*** the next payment was supposed to be on 3/for
$*** for your regular paymentI do not have any notation about a payment
coming out at the end of MarchWe can get that scheduled for you if you would
like, did you want to do it on 3/like last month?” Mr*** responded,
“Yes the 23rd will be fine”This email correspondence shows the willingness
Simple has worked with in order to accommodate Mr*** with his payments to
help him stay current on his account and avoid late fees3.
Mr*** said in his complaint, “I also asked about the price that we owe
and it seems like the charges tripled from the original charges for the items
that were purchased.”
On October 29, 2015, Mr*** called Simple for the
balance on his account, which at the time was $*** with an Early Purchase
Option of $***Mr*** was upset with the remaining balance and asked
for a copy of the signed lease agreement which Simple resent to him for his own
recordsThe Lease-Purchase Agreement sets forth therein the terms of Right to
Purchase and Payments owedThe agreement is formatted in such a way that the
terms of repayment are clearly separated from small text and summarized for
quick review that is easy to see and understandIn the agreement it states,
“The total of your payments will be $*** (“Total Payments”)The Total of
Payments is the amount you must pay in order to acquire ownership of the
Property, unless you exercise an early purchase option as outlined herein.” It
is also explicitly stated, “Note: The Total of Payments does not include other
charges.” The Early Purchase Option is explained in the lease agreement in
paragraph two (2) titled “Payments:”It says, “Early Purchase Options: You may
choose to purchase the Property at any time during the first ninety (90) days
of this Agreement by paying the 90-Day Option amount, $***The lease amount
or total of payments was not “tripled” as Mr*** claimedThe lease amount
was clearly explained in the lease agreement, prior to signing4.
Mr*** said in his complaint, “I have had family members receive calls and
they were asked not to call them again but they continue to call them.”
When Mr*** first applied with Simple Finance, he
filled out an application and listed his home, work, and cell number along with
two references and their respective phone numbersSimple has a policy
regarding contact made with the customer’s references and notates any and all
phone calls made to the customer and their referencesIf a reference ever
requests that Simple cease calling them, then the request is notated in the
account and no further contact will be made with said referenceThere was not,
at any time, a request made by either reference that Simple cease calling them
It is important to note that references are only contacted after an account has
become past due and has not answered or returned repeated attempts by Simple to
contact themIf the account is past due and Simple has repeatedly tried to
establish contact with the customer, they will only then contact references
with the intention to only leave a message for the customer that they return
our callsAt no point in time does Simple divulge any sensitive information
regarding the customer’s account, billing information, or past due information
If a customer who has a past due balance will simply return the phone calls
made by Simple Finance and communicate with us regarding their payments and any
financial hardship they are experiencing, there is no need to contact
referencesBefore any type of communication is attempted with the customer or
references each account is reviewed, including all notes, payment history, call
history, dates and times of all phone calls, emails sent, etcThe accusation
that Simple does not “read any of [our] paperwork, or do not put the
information into [our records] after speaking [to the customer]”, is and
inaccurateWhen Simple’s representatives attempt contact with our customers
they are informed and knowledgeable about the respective account of whom they
are contacting
5.
Mr***’s “Desired Settlement” states: “I am asking that the company not contact us
and we will inform them what and when they can collect their moniesThe
company also needs to learn how to treat customers and not charge triple for a
purchase from a different company then theirsWhen we use them to finance
items from a company that uses them for their finances then they should charge
a small fee and not triple.”
Simple Finance acknowledges Mr***’s request to cease
and desist all communication with him and will adhere accordinglyWe
respectfully advise Mr*** that because of this request we will be unable
to inform him of any returned payments that may occur in the future and any and
all notifications regarding his account, whether they be regarding past due
balances or fees assessed and inform him that he will be fully responsible to
stay informed of the status of his account without any responsibility on Simple
to inform him of any changesSimple Finance appreciates and values customer
satisfactionTo ensure satisfaction of a customer, Simple regularly contacts
customers to advise them of any late or missed payments, which prevents more
late fees assessed in the future and saves our customers moneyWith every
financed lease, Simple Finance contacts the customer to review the terms of the
lease agreement to ensure that every customer understands the terms of their
payments, their due dates, the minimum regularly scheduled payment, and to
verify the payment methodSimple contacted Mr*** on August 5, at
1:PM to give this “Welcome Call” and review all terms of his lease
agreementHowever, Mr*** did not answer this call and did not return the
call when a message was left asking him to call us back so we could discuss the
terms of the lease and make sure he did not have any questionsSimple does all
it can to “treat customers” right by training merchants to explain the terms of
all leases with Simple, and giving “Welcome Calls” to all new customersEach
customer, including Mr***, in spite of all efforts made by Simple to
educate Mr*** regarding his lease, is responsible for understanding any
and all lease agreements entered into, including the Lease with Right to
Purchase with Simple FinanceWhile we appreciate the advice from Mr***
stating that we “should charge a small fee”, Simple reserves the right to
continue its business in leases as it has in the past with the expectation that
all consumers understand a lease before signing it. Sincerely, Jesse *S*Compliance Department EFort Union Blvd., Ste300Midvale, UT 84047###-###-#### / ***@simplefinance.com

Acima Credit, LLC (hereinafter “Acima,” “us,” “we,” “our”) received a complaint filed by Ms*** *** through the Revdex.com on April 25, We have investigated the allegations and prepared a response to explain the nature of the Lease-Purchase Agreement (the “Agreement”)
and the contractual obligations of Ms***Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing Acima offers only one lease model, which is a 12-month leaseThe Acima lease program allows the customer to select property from an independent third-party merchant Acima purchases the property from the merchantThe customer takes possession of the property and leases it from Acima until all the scheduled lease renewal payments have been made After all payments have been made, the Agreement is satisfied and the customer owns the propertyAs a courtesy to our customers, Acima offers two early purchase options (“EPOs”); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier than the 12-month Contractual term contained within the Agreement.The first option is a 90-Day EPO This option allows our customers to purchase the property within the first days of the Agreement at the invoice price, plus a $initial payment, and a $account closure fee (the “Acima Cash Price”) The second EPO stipulates that a customer may terminate the Agreement at any time after the first days of the Agreement by paying a lump sum equivalent to 75% of the remaining lease renewal paymentsTo exercise either EPO, a customer must call Acima’s Customer Service Department to initiate the payoff process Acima will not initiate an EPO payoff without appropriate consent from the customer because such action would necessarily require Acima to violate the terms of the Agreement by withdrawing more than the regularly scheduled payment amount from the customer’s preferred payment methodThe Acima Cash Price, as described under the Agreement, is $ MsContrera paid the initial payment of $40.00, six regular lease renewal payments of $each (before tax, totalling $339.18), and paid off the 90-Day EPO for $(before tax, $rent and $buyout fee) Ms*** is upset because she believed the Acima Cash Price contained no feesHowever, the Agreement accounts for and authorizes these charges under Paragraphs 2, 3, and Acima acknowledges that our agent, through breach of procedure, failed to send Ms*** the documentation she requested The documentation that she did receive did not contain any personal information regarding a customer beyond what can be found in public records (e.gthe phone book) Acima has conducted training with our agents so as to ensure that customers received the documentation they requestWe hope this explanation of the Agreement and its terms help clarify Ms*** misunderstanding about the terms and the Acima Cash Price We appreciate her business and hope to do business with her in the futureIf Ms*** has remaining questions regarding her Agreement, she may call our Customer Service Department at (801) 297-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Acima preys upon people and does not make the conditions and terms clearI want my money back and to pay a fair price
for the money I borrowed
Sincerely,
*** ***

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Mr*** *** through the Revdex.com on April 22, Since the submission of his complaint, Mr*** and Acima have come to an agreement to settle this dispute
If Mr*** has further questions or concerns regarding his lease, we encourage him to call our Customer Service Department at (801) 297-

Acima Credit, LLC received Ms***’ second rejection of our response on April 25, We are sorry to hear Ms*** is dissatisfied with our explanation of her AgreementWe have thoroughly and clearly explained the payment terms of the Agreement and addressed all points of Ms***’ complaint If Ms*** has further questions regarding her Agreement, she may call our Customer Service Department at (801) 297-

Complaint: ***
I am rejecting this response because: I have sent Revdex.com emails sent to me from ACIMA, and I'm devastated and very frustrated at this time. ON OCT3, I DROVE TO this StLouis Store to get myself a birthday present and since Feb6, 2018 it has turned into a (Gift From Hell) NIGHTMARE. I'm in dire need of HELP and YES I'm interested in the Revdex.com legal binding arbitration TO RESOLVE THIS HEADACHE
Sincerely,
*** ***

As previously stated, Acima is not charging Ms*** “double tax.” Ms*** refused to pay taxes that she is legally obligated to pay to the Indiana Department of RevenueWe are sorry Ms*** has failed to understand how state legislative decisions functionShould she have further questions regarding how sales and use tax are levied on the purchase and use of tangible personal property in both Indiana and Illinois, she may contact the Indiana Department of Revenue at (317) 233-and the Illinois Department of Revenue at (217) 782-3336.Acima has not breached our Agreement with Ms***, rather Ms*** breached her Agreement with Acima when she failed to make a timely renewal paymentThe present status of her account is delinquentShe is not legally permitted to retain our Property without making the renewal payments as agreedShe must call our Collections & Recovery Department at (801) 297-to cure her defaultWe report negative payment history to Experian, and Ms*** may see the status of her account with Acima reported negatively on her credit report

In Ms***’s second response to us, she references a “Security Agreement” and claims that she did not receive a Security AgreementThis is because Acima engages in leases only, not in loansWe do not provide security agreements because a security agreement is a document that provides a lender a security interest in a specified asset or property that is pledged as collateralAcima doesn’t have a security agreement with Ms*** because we do not need to be provided a security interest in the property leased to Ms***, as we have 100% ownership of the property

Complaint: ***
I am rejecting this response because:FIRST OF ALL I WAS PAYING THE ACCOUNT ON TIME UNTIL AMIC DECIDED THEY WAS GOING TO TAKE MONEY FROM MY ACCOUNT AT THEIR CONVIENCE, THIS IS WHY I DECIDED TO PAY THE ACCCOUNT MY SELF I WAS PAYING THEM EACH MONTH WHICH WAS THE AMOUNT TO PAY FOR THE MONTHINSTEAD OF THEM DEDUCTING A PAYMENT TWICH AMONT I PAID IT AT ONE TIMENEVER DID I USE A PAPER CHECK BECAUSE I DO NOT USE PAPER CHECK SO THAT IS NOT SOIF THE MERCHANT KNEW THAT THE MATTRESS WAS DEFECTED WHY WOULD THEY DELIVER IT TO A CUSTOMER IN THE FIRST PLACE? I BELIEVE THE $DELIVER FEE IS JUST DESPICABLE AND WAY FOR THE MERCHANT TO MAKE MONEY FROM THE CUSTOMER FOR THEIR OWN GAIN
Sincerely,
*** ***

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Ms*** *** through the Revdex.com on May 18, We have investigated the allegations and are prepared to provide all the facts surrounding the transaction to fully
explain the nature of the Rental-Purchase Agreement (“Agreement”) and the contractual obligations of Ms***.Acima is a virtual rent-to-own organization that partners with retail merchants to provide alternative lease-purchase financing to those who may not qualify for traditional financing On January 19, 2017, Acima purchased a king mattress and box spring (the “Property”) from Price Busters (the “Merchant”), located in Rosedale, Maryland, for $ Ms*** subsequently entered into a Rental-Purchase Agreement with Acima to rent the Property through bi-weekly payments of $for a term of twelve (12) months On February 6, 2017, Ms*** submitted a request to change her payment frequency to monthly payments of $due on or about the 23rd of every month We accepted this request and changed her payment schedule Ms*** called Acima and made two additional payments with intentions of exercising her 90-Day Early Purchase Option (EPO) On February 28, 2017, she made a payment of $ Our agent informed Ms*** that she had a remaining balance of $to be paid before April 18, to exercise the 90-Day EPO On April 10, 2017, Ms*** made a payment of $ Our agent informed her at this time that she had a remaining balance of $due by April 18, to exercise the 90-Day EPO Ms*** was informed on two separate occasions of her 90-Day EPO expiration date and her remaining balance to exercise the EPO The remaining balance relayed to Ms*** during the April 10th transaction was greater than her regularly scheduled renewal payment of $ Additionally, the EPO expiration date was six (6) days before her next regularly scheduled payment would have been due Regardless of the fact that additional payments pre-pay the regularly scheduled payments, she still would not have effectively exercised the 90-Day EPO with the regularly scheduled payment of $on April 24, Ms*** alleges she received an email stating “automatic payments will continue” despite making one-time payments On February 28, 2017, we sent Ms*** an email receipt regarding the $one-time payment made that day The email reads regarding regularly scheduled payments as follows:Date automatic payment will continue: 3/22/2017, see belowAccount to use for continued automatic payments: ACH on fileSince the date of this complaint, Acima and Ms*** have reached an amicable settlement of her account We thank Ms*** for her excellent patronage and hope to do business with her in the future If Ms*** requires further information regarding her account, she may call our Customer Service Department at (801) 297-

Acima Credit, LLC (“Acima”) received the complaint filed by Ms*** *** through the Revdex.com on September 25, We have investigated the allegations in the complaint and have prepared a response below to the complaint.Ms*** claims she sent Acima a debt validation request
under the Fair Credit Reporting Act to understand our report on her credit report To date, we have received no such request However, we will consider this complaint a debt validation request and respond accordingly.If Ms*** requires or desires further assistance or has questions about her account, she may call our Collections & Recovery Department at (801) 297- We look forward to working with Ms***

On April 17, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Ms*** *** through the Revdex.com We have investigated the allegations and have prepared a response to explain the nature of the Lease-Purchase Agreement (the
“Agreement”) and the contractual obligations of Ms***Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing Acima offers only one lease model, which is a 12-month leaseUnder the Acima lease program, a customer selects property for an independent third-party merchant, and Acima purchases that property from the merchant The customer takes the property and leases it for Acima until all of the scheduled lease renewal payments have been madeAfter all payments have been made, the Agreement has been satisfied and the customer owns the property As a courtesy to our customers, Acima offers two early purchase options (“EPOs”); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier that the 12-month contractual term contained within the AgreementOn May 30, 2017, Ms*** signed the Agreement wherein she agreed to rent a queen mattress (the “Property”) through monthly payments of $for a total of $1,(the “Total of Payments”) On May 30, at 2:PM MST, an Acima agent called Ms***’s cell phone to verify her personal information submitted to us on her application for our servicesDuring this verbal verification, our agent discovered that Ms*** receives paychecks twice monthly rather than monthly Acima formulates our Agreements’ automatic payment schedules to match our customers’ paycheck datesMs***’s payment dates were changed to semi-monthly payments of $On September 18, 2017, Ms*** places a stop order on her payment due on that day and terminated Acima’s authorization to draft payments from her checking account Acima has not attempted to automatically draft any payments from Ms***’s checking account since notification of her stop orderMs*** called Acima to notify us that she would be sending paper check payments of $monthly and refused to pay any late fees associated with her delayed paymentsAs of the date of this response, Ms*** has paid $in lease renewal payments and has a past due balance of $ Ms*** alleges in her complaint that she has paid a total of $1,in lease renewal payments to AcimaAcima asked Ms*** during a phone conversation on March 9, to supply proof of the missing payments on her account in good faith She has not supplied any bank records or proof of payment to support her claimsMs*** expresses dissatisfaction with the Property and has requested an exchange with the merchant - Ashley’s Discount Furniture (the “Merchant”) The Merchant has verified that the Property is under warranty and eligible for an exchangeThe Merchant has offered a solution to Ms***’s complaints and dissatisfaction with the Property Ms*** complains that she will not pay a $delivery fee for the new, exchanged PropertyThe Agreement does not hold Acima liable for exchange and delivery fees associated with the exchange of the Property As stated in Paragraph of the Agreement, “[Ms*** is] responsible for maintaining the Property in good working condition during the lease term.” Acima is not responsible for any maintenance costs or exchange fees associated with the Property or replacement thereof Ms*** has been offered a solution to her dissatisfaction with the Property The Merchant has offered her a replacement mattress for only the cost of delivery Ms*** has refused this offerWe hope this explanation of Ms***’s Agreement addresses and resolves Ms***’s complaints If Ms*** has remaining questions or wishes to make a payment, she may call our Collections and Recovery Department at (801) 297-

Simple RTO, LLC (dba: Simple Finance, hereinafter “Simple” or “us” or “we”) received the complaint filed by Ms*** *** through the Revdex.com on January 16, We have investigated the allegations made and are prepared to provide all the facts surrounding the transaction to
fully explain the nature of the Lease Agreement (“Agreement”) and the contractual obligations of Ms***.Simple is a virtual rent-to-own organization that partners with retail merchants to provide alternative lease-purchase financing to those who may not qualify for traditional financingMs*** applied and was approved for our leasing services through an independent third-party, Northtowne Furniture (the “Merchant”)As we were not present at the time the lease and do not have an invoice on file we can neither confirm nor deny Ms***’ claim that she paid $downThe invoice amount listed on the Agreement is $1,240, which is consistent with Ms***’ claim that she had $1,left to be paid however the total cost of ownership as stated on the lease is $2,It seems that Ms***’ misunderstood the financing process and the days, which is explained in the Agreement she electronically signedMs***’ claims that, “TOLD THEY WOULD FIN REST IF NOT PAID IN 90DAYS FIN STARTED IN AUGUST EVERY TWO WEEKS”.The Agreement states that “payments of $are due every-other-week...commencing no sooner than days from the delivery date.” Ms***’ merchandise was verified as delivered on August 15, and her first payment was taken on August 25, The Agreement clearly states that we do not begin our financing days after we purchase the merchandise, but seven days after the merchandise is deliveredThe days is an early purchase option and is explained in the Agreement as follows: “You may choose to purchase the Property at any time during the first ninety (90) days of this Agreement by paying $1,(“90-Day Buyout”)The 90-Day Buyout amount equals the Cash Price, plus a 90-Day Buyout Fee of $10.00, minus any periodic lease payments you have made, plus any other charges.”Ms***’ 90-Days expired on November 13, at which point she had paid $of the $1,90-Day priceAfter the expiration of the 90-Days Ms*** became subject to the cost of our lease services which is $1,however she is still eligible for a discounted early payoff of $1,which was quoted to her in her first and only call to us on January 16, We are sorry for Ms***’ confusion regarding the Agreement, however we encourage all our customers to thoroughly read the Agreement before signing and to call us with any questionsIf she would like to end her lease early she can utilize the early purchase option as quoted to her

Complaint: ***
I am rejecting this response because:I attempted to contact acima to change my bank account informationThe company would not answer the phone.
Sincerely,
*** ***