Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have done some research on our end after receiving the complaint and it appears we have no signed invoices that contradict what the customer is inferringWe generally are very thorough on how we conduct repairs so this kind of situation does not occur and our customers are very informed of what they are paying for and what expectations are expectedI have to say on this situation it seems we did not adhere to our standards and I must agree with the customerI will stop the collections request and cancel the outstanding invoiceI must apologize on behalf of ACI for the misunderstanding and will use this as a training opportunity for our teamThank you, Jason
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have done some research on our end after receiving the complaint and it appears we have no signed invoices that contradict what the customer is inferringWe generally are very thorough on how we conduct repairs so this kind of situation does not occur and our customers are very informed of what they are paying for and what expectations are expectedI have to say on this situation it seems we did not adhere to our standards and I must agree with the customerI will stop the collections request and cancel the outstanding invoiceI must apologize on behalf of ACI for the misunderstanding and will use this as a training opportunity for our teamThank you, Jason