Aces Auto

In response to the customer's statement of the problem, it's very troublesome that these accusations against my company were made First and foremost I had no contact with the customer until the day after the job was completeMy main contact were his parents, who dropped the vehicle off, and picked the vehicle up Any additional items that were needed were discussed and authorized by his parents, as I only had their contact infoOccasionally, when you tear into a vehicle, especially like a ball joint replacement, you may run into other issues, especially with a vehicle years old that was recently worked on by someone elseWhich is the reason it was brought to us, pre-diagnosed by the customerIf we see problems that we diagnose, we always contact the customer, which in this case were the parents, as they were the only contact info we had The passenger side, which we replaced the caliper and 4wd hub were indeed failed partsThe ABS light was on due to a wheel speed sensor, which we replacedThe pictures of the electrical tape and butt connectors, were repairing the other side, trying to save the customer money without buying a new sensorWe didn't charge for the materials or extra labor spent on that sensorThe spline was damaged on the axle causing the 4wd hub to fall apart, filing down the spline was necessary for the new hub to go over itWe did that and charged only 1/hour, which saved the customer over $in additional parts for the stub shaftThe customer called me days after the work and mentioned he had a vacuum problem on his 4WD system, nothing of which we worked on WE even offered to have the customer bring in the truck the next day to replace the other ABS sensor as a courtesy, whereas the wiring did not resolve the issue, so a new sensor would be necessary So the customer informed me he had cancelled payment on the check on Tuesday The customer mentioned he tore his truck down and then cancelled the checkIn reality, the check was actually cancelled before it we even deposited it, the day after it was writtenNot days after the vehicle was picked up, as stated by the customer, which leads me to believe it was premeditated And for the amount of the invoice, the customer committed a felony and charges could have been filed by meSo I contacted the magistrates office, the prosecutors office, and eventually talked to the chief of police and was ready to proceed with the chargesLater that day, the customer's father (the main contact during vehicle repair) came and paid the invoice in full to clear the matter after conversations with authorities Unfortunately it had to escalate to that situation, but one cannot simply stop payment for parts and labor done in such a large amount to any businessI had itemized invoices of where all the parts were purchased from the parts store and dealership, where the check was deposited, and cancelled by the customerUp until this point, we had no formal complaints, as our reputation is the highest in the areaWe have multiple accounts that consistently use us because of excellent service and fair prices That is our main focus.Thank you for your time, and feel free to contact me with any issues or concerns[redacted] Aces AutoOwner/Operator

In response to the customer's complaint and reviewing of the invoice from the dealer I notice two wheel bearings on itThe customer informed me he had just purchased two new Moog bearings from [redacted] when I told him the ABS light was on caused by a sensorI told him they would be replaced under warranty and we would even do the labor at no cost to himI'm not sure why he would spend almost $just in parts if he had just bought two bearings knowing he could get them replaced at no chargeAlso on the invoice the dealer replaced the left front brake caliperWe replaced the right front brake caliper, as shown on our invoiceSo again an instance of no fault to us A gear puller and a hammer is not necessary to change a hub, so those accusations are completely false I'm not fully understand the complaint of a front end housing seal, as we did ball joints and a tie rod end, an oil change, a brake caliper, and an abs sensor We didn't see any damaged seals, if we did we would have replaced themThe customer stated he tore the vehicle down as well, so we really don't know what all was tampered with once he got into it.Once again let me reiterate the work was completed as stated on the invoiceThe customer proceeded to cancel payment on a check before it was even deposited, and with the large amount committed a felonyI was nearly forced to press chargesI made multiple phones calls and visits to the court house and police department The customer's father, who dropped the truck off, and also picked it up, later paid in full the amount before I pressed chargesIf he had any issues at all with the work it should have been brought back to our shop for further inspection, which I made multiple offers to do so at no additional charges to the customer It was brought to our shop already pre-diagnosed by the customerObviously there were issues with the vehicle, or he would not have brought it to us.All these accusations are completely and I stand by my company's workIt's truly a shame the customer thought nothing was wrong when committing a felony after we saved him hundreds of dollars and offered to do much more at minimal cost to him Regards, [redacted] Aces Auto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My truck is currently being inspected by a Ford dealership/garage to document and fix the damages that Ace's Auto did to my vehicle.  The truck should be finished this week and I will email you their findings.
The gear puller used on axle and Ace's Auto beat on axle with hammer causing the axle damage and broken hub. There was a drill hole inside of the hub and missing seal.    The caliper was changed do to cracked piston and the other tie rod end that was not changed was the bad one.  Ace's Auto did not install a seal causing the front end housing to have to be cleaned and new ones purchased.  
Regards,
[redacted]

In response to the customer's complaint and reviewing of the invoice from the dealer I notice two wheel bearings on it. The customer informed me he had just purchased two new Moog bearings from [redacted] when I told him the ABS light was on caused by a sensor. I told him they would be replaced under warranty and we would even do the labor at no cost to him. I'm not sure why he would spend almost $1600 just in parts if he had just bought two bearings knowing he could get them replaced at no charge. Also on the invoice the dealer replaced the left front brake caliper. We replaced the right front brake caliper, as shown on our invoice. So again an instance of no fault to us.  A gear puller and a hammer is not necessary to change a hub, so those accusations are completely false.  I'm not fully understand the complaint of a front end housing seal, as we did ball joints and a tie rod end, an oil change, a brake caliper, and an abs sensor.  We didn't see any damaged seals, if we did we would have replaced them. The customer stated he tore the vehicle down as well, so we really don't know what all was tampered with once he got into it.Once again let me reiterate the work was completed as stated on the invoice. The customer proceeded to cancel payment on a check before it was even deposited, and with the large amount committed a felony. I was nearly forced to press charges. I made multiple phones calls and visits to the court house and police department.  The customer's father, who dropped the truck off, and also picked it up, later paid in full the amount before I pressed charges. If he had any issues at all with the work it should have been brought back to our shop for further inspection, which I made multiple offers to do so at no additional charges to the customer.  It was brought to our shop already pre-diagnosed by the customer. Obviously there were issues with the vehicle, or he would not have brought it to us.All these accusations are completely false and I stand by my company's work. It's truly a shame the customer thought nothing was wrong when committing a felony after we saved him hundreds of dollars and offered to do much more at minimal cost to him.  Regards,[redacted]Aces Auto

In response to the customer's statement of the problem, it's very troublesome that these accusations against my company were made.  First and foremost I had no contact with the customer until the day after the job was complete. My main contact were his parents, who dropped the vehicle off, and...

picked the vehicle up.  Any additional items that were needed were discussed and authorized by his parents, as I only had their contact info. Occasionally, when you tear into a vehicle, especially like a ball joint replacement, you may run into other issues, especially with a vehicle 9 years old that was recently worked on by someone else. Which is the reason it was brought to us, pre-diagnosed by the customer. If we see problems that we diagnose, we always contact the customer, which in this case were the parents, as they were the only contact info we had.  The passenger side, which we replaced the caliper and 4wd hub were indeed failed parts. The ABS light was on due to a wheel speed sensor, which we replaced. The pictures of the electrical tape and butt connectors, were repairing the other side, trying to save the customer money without buying a new sensor. We didn't charge for the materials or extra labor spent on that sensor. The spline was damaged on the axle causing the 4wd hub to fall apart, filing down the spline was necessary for the new hub to go over it. We did that and charged only 1/2 hour, which saved the customer over $200 in additional parts for the stub shaft. The customer called me days after the work and mentioned he had a vacuum problem on his 4WD system, nothing of which we worked on.  WE even offered to have the customer bring in the truck the next day to replace the other ABS sensor as a courtesy, whereas the wiring did not resolve the issue, so a new sensor would be necessary.  So the customer informed me he had cancelled payment on the check on Tuesday.  The customer mentioned he tore his truck down and then cancelled the check. In reality, the check was actually cancelled before it we even deposited it, the day after it was written. Not days after the vehicle was picked up, as stated by the customer, which leads me to believe it was premeditated.  And for the amount of the invoice, the customer committed a felony and charges could have been filed by me. So I contacted the magistrates office, the prosecutors office, and eventually talked to the chief of police and was ready to proceed with the charges. Later that day, the customer's father (the main contact during vehicle repair) came and paid the invoice in full to clear the matter after conversations with authorities.  Unfortunately it had to escalate to that situation, but one cannot simply stop payment for parts and labor done in such a large amount to any business. I had itemized invoices of where all the parts were purchased from the parts store and dealership, where the check was deposited, and cancelled by the customer. Up until this point, we had no formal complaints, as our reputation is the highest in the area. We have multiple accounts that consistently use us because of excellent service and fair prices.  That is our main focus.Thank you for your time, and feel free to contact me with any issues or concerns.[redacted]Aces AutoOwner/Operator