Ace's Garage Door Repair And Installation Reviews (1)
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Ace's Garage Door Repair And Installation Rating
Address: 2117 Santa Cruz Ave, Santa Clara, California, United States, 95051-1613
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Initial Business Response /* (1000, 11, 2015/07/09) */
To whom it may concern ,
When we went out to Mrs*** property the first time we noticed it needed a pspring because it was broken we told her that we need to order it because unfortunately the tec did not have it on the truck since
its a rare springWe also told her do not use your door when there is a broken spring it may cause damageShe failed to listen to us and kept using her door and she ended up breaking her door and motor because she kept using the door with the broken spring her home warranty of bpg does not cover the door or secondary damage that she causedShe also was very heard to reach because of her job and she always wanted late afternoon appointmentsshe wanted after hours but bpg authorization does not open after hours
Initial Consumer Rebuttal /* (3000, 13, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not want after hour appointmentsI am not heard to reachI have an answer machine on both numbersI did not cause the garage door to breakThey did not order the spring for the garageAfter two weeks of waiting they still did not have the spring for the garage doorI called another garage door company and they had the spring within a dayHow can they same type of company not have a spring for the garage door after weeks when another company had the spring within hours??