We have researched the complaintIt was found the driver made an error on the tow ticketWe have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $We apologize for the long response timeNo managers or supervisors were aware of the telephone callWe strive to give total satisfaction in all of our businessWe hope the refund will close the complaint and again apologize
We have researched the complaintIt was found the driver made an error on the tow ticketWe have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $We apologize for the long response timeNo managers or supervisors were aware of the telephone callWe strive to give total satisfaction in all of our businessWe hope the refund will close the complaint and again apologize
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
This vehicle belongs to the sonThe vehicle was stored daysPer PUC rules the certified letter informing the owner and lienholder had been mailedAttached you will find the release documentation as well as the certified mailing proofsAs sending these letters, doing record searches and all other admin paperwork needed to fulfill the requirements cost us moneySo we charge a admin fee and a filing feeThese fees are clearly disclosed on the tow ticket and release invoiceWe are unable to refund the admin fee requested dueWe have followed all rules and regulations regarding the tow
Complaint: ***
I am rejecting this response because: Nothing has changes.This was a private tow no filing needed.Excessive charges IE 70,for a letterNo terms disclosed at time of private tow
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize for the inconvenience our driver caused to your condominiumWe are addressing this complaint with the driver and with dispatchDrivers should be parked out of the way of traffic and commerce while awaiting their next call dispatch.Going forward we will ask this driver not to sit at
this property in the futureAgain we apologize for the inconvenience caused
We sold the Dodge on 7/7/This was days agoThe vehicle was sold as a non running - tow away vehiclePlease see attached contracts signed by Mr *** acknowledging he understood this is a non running tow away vehicleUpon purchase we explained the title work takes to weeks on
averageAs the vehicle was sold days ago it has not even been a full weeks
Mr *** said he understood the title time and it was fine because he needed to work on it anywayThe paperwork was filed same day as the sale on 7/7/We will give Mr *** the title as soon as we receive itThe DMV will not issue a temp tag on tow away vehiclesThis was also explained at the time of the sale
Our resolution would be to give the title as soon as it is received by usThe amount of time to weeks is an average and it depends on the Denver Motor Vehicle processing time
Please see the attached purchase documents for sale date, tow away disclosed to buyer, with initials and signatures of buyer
This vehicle belongs to the son. The vehicle was stored 4 days. Per PUC rules the certified letter informing the owner and lienholder had been mailed. Attached you will find the release documentation as well as the certified mailing proofs. As sending these letters, doing record searches and all...
other admin paperwork needed to fulfill the requirements cost us money. So we charge a admin fee and a filing fee. These fees are clearly disclosed on the tow ticket and release invoice. We are unable to refund the admin fee requested due. We have followed all rules and regulations regarding the tow.
We spoke to this customer yesterday at our lot located at [redacted]. We spoke to the driver as well. The driver was led to believe Mr. [redacted] had full coverage insurance, he tried to explain with full coverage the insurance company would usually pay for the tow. However Mr. [redacted] only had...
liability insurance on his vehicle. His insurance company would only pay for the other vehicle involved in the accident and would not pay any tow fees.
Yesterday 2/2/2016 when Mr. [redacted] came into our impound we explained this. We also agreed to waive the towing and storage for a total of $70.00. He signed over the title to his 1996 Toyota Camry, as the vehicle was totaled, and we would then take it to the salvage yard to be disposed of.
Mr. [redacted] was happy with this arrangement yesterday. As no money changed hands we cannot refund anything to Mr. [redacted]. All charges were waived on 2/2/2016. Ace Towing made every effort to correct the situation by waiving all fees. Nothing was paid out of pocket on this tow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
When the part was damaged back in October 2015 we ordered the new part from [redacted] Automotive and installed the part. A copy of the sales receipt is attached. This part would have the stickers attached as we left them on to show the part was new. [redacted] was satisfied with the replacement and then...
called last week, claiming we did not replace the part and also wrote a negative review on Google and filed this complaint.
We are satisfied we installed a new tie rod part for [redacted]. We will offer to pay for the alignment on the vehicle as we did not align it when the replacement was done in October 2015. We have also tried to reach [redacted] by phone to resolve this complaint but have not received a call back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/07/20) */
We at Ace Towing have reviewed the complaint submitted on 7/15/2015. I have spoken to our lot manager [redacted]. He does recall the call he received. However we believe there may be some miscommunication or misunderstanding. [redacted] has told me in the...
damage complaint on the mirror, it was not the mirror glass or mirror housing that was damaged, but the electronic motion of the mirror. The electronics in the mirror would not have been damaged by a tow.
The vehicle was towed on a flatbed tow truck on 7/3/2015 and no vehicle owner was present at the time of pickup.
We offer this resolution to Ms. [redacted], we would like to verify if it is or is not the electronic motion of the mirror that is the issue. If the issue is NOT the electronics but damage to the mirror housing or glass we would like to have [redacted] bring in the vehicle to our Auto Body shop located at [redacted] W [redacted] XXXXX. At that time we would like to see the point of impact, if it looks like tow damage we would replace the mirror at no cost to her. This can be done at her convenience between the hours of 8 am and 6 pm Monday through Friday. Or Saturdays between 9am and 2pm. We would also arrange for our shop manager [redacted] to go out to the vehicle to inspect the damage if that is her preference.
We hope [redacted] finds this resolution fair and acceptable to her. She can reach me the office manager at my direct number XXX-XXX-XXXX or through the Revdex.com if she agrees to these terms.
Thank You,
[redacted]
Ace Towing Enterprises Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. [redacted]
There was no misunderstanding between myself and the lot manager [redacted]. I explained to him over the phone the damage is NOT the electronic motion of the mirror, but the actual side mirror was hit during the tow. The mirror is still attached, but is not functional as it swings back and forth when I drive. After trying to speak with the lot manager [redacted] he cut me off, he raised his voice at me, cursed over the phone, threatened me to shut up before he hung up on me. He also told me I could come down to the lot, but it would be a waste of my time because he would deny my claim. At that time I did ask him for the lot hours and he refused to give me the hours and again told me I'd be wasting my time. I absolutely do not feel comfortable going down to the lot to speak to him as he is a hostile and very unprofessional individual who sadly is a representation of your firm. If the shop manager [redacted] would like to meet me to inspect the vehicle, that is acceptable.
Final Business Response /* (4000, 10, 2015/08/06) */
The Auto Body shop is a secondary location. This is our Auto Body shop located at [redacted] W [redacted] does not work at this location and would not be present. Again we urge [redacted] to let us look at the damage alleged. If we find tow related damage we will repair it in our [redacted] body shop with no charge to her. She can ask for [redacted] or [redacted] at our [redacted] location.
Our shop manager [redacted] will be returning from vacation on Monday. We would be happy to set up an appointment for him to view the car as well. Please contact [redacted] - [redacted] and I will set up either an appointment to come out to the vehicle or a time to bring it in if [redacted] prefers.
We have researched the complaint. It was found the driver made an error on the tow ticket. We have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $35.00. We apologize for the long response time. No managers or supervisors were aware of the telephone call. We...
strive to give total satisfaction in all of our business. We hope the refund will close the complaint and again apologize.
We have researched the complaintIt was found the driver made an error on the tow ticketWe have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $We apologize for the long response timeNo managers or supervisors were aware of the telephone callWe strive to give total satisfaction in all of our businessWe hope the refund will close the complaint and again apologize
We have researched the complaintIt was found the driver made an error on the tow ticketWe have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $We apologize for the long response timeNo managers or supervisors were aware of the telephone callWe strive to give total satisfaction in all of our businessWe hope the refund will close the complaint and again apologize
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
This vehicle belongs to the sonThe vehicle was stored daysPer PUC rules the certified letter informing the owner and lienholder had been mailedAttached you will find the release documentation as well as the certified mailing proofsAs sending these letters, doing record searches and all other admin paperwork needed to fulfill the requirements cost us moneySo we charge a admin fee and a filing feeThese fees are clearly disclosed on the tow ticket and release invoiceWe are unable to refund the admin fee requested dueWe have followed all rules and regulations regarding the tow
We followed all procedure for private towing regulationNo other comments are needed
Complaint: ***
I am rejecting this response because: Nothing has changes.This was a private tow no filing needed.Excessive charges IE 70,for a letterNo terms disclosed at time of private tow
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize for the inconvenience our driver caused to your condominiumWe are addressing this complaint with the driver and with dispatchDrivers should be parked out of the way of traffic and commerce while awaiting their next call dispatch.Going forward we will ask this driver not to sit at
this property in the futureAgain we apologize for the inconvenience caused
We sold the Dodge on 7/7/This was days agoThe vehicle was sold as a non running - tow away vehiclePlease see attached contracts signed by Mr *** acknowledging he understood this is a non running tow away vehicleUpon purchase we explained the title work takes to weeks on
averageAs the vehicle was sold days ago it has not even been a full weeks
Mr *** said he understood the title time and it was fine because he needed to work on it anywayThe paperwork was filed same day as the sale on 7/7/We will give Mr *** the title as soon as we receive itThe DMV will not issue a temp tag on tow away vehiclesThis was also explained at the time of the sale
Our resolution would be to give the title as soon as it is received by usThe amount of time to weeks is an average and it depends on the Denver Motor Vehicle processing time
Please see the attached purchase documents for sale date, tow away disclosed to buyer, with initials and signatures of buyer
This vehicle belongs to the son. The vehicle was stored 4 days. Per PUC rules the certified letter informing the owner and lienholder had been mailed. Attached you will find the release documentation as well as the certified mailing proofs. As sending these letters, doing record searches and all...
other admin paperwork needed to fulfill the requirements cost us money. So we charge a admin fee and a filing fee. These fees are clearly disclosed on the tow ticket and release invoice. We are unable to refund the admin fee requested due. We have followed all rules and regulations regarding the tow.
We spoke to this customer yesterday at our lot located at [redacted]. We spoke to the driver as well. The driver was led to believe Mr. [redacted] had full coverage insurance, he tried to explain with full coverage the insurance company would usually pay for the tow. However Mr. [redacted] only had...
liability insurance on his vehicle. His insurance company would only pay for the other vehicle involved in the accident and would not pay any tow fees.
Yesterday 2/2/2016 when Mr. [redacted] came into our impound we explained this. We also agreed to waive the towing and storage for a total of $70.00. He signed over the title to his 1996 Toyota Camry, as the vehicle was totaled, and we would then take it to the salvage yard to be disposed of.
Mr. [redacted] was happy with this arrangement yesterday. As no money changed hands we cannot refund anything to Mr. [redacted]. All charges were waived on 2/2/2016. Ace Towing made every effort to correct the situation by waiving all fees. Nothing was paid out of pocket on this tow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
When the part was damaged back in October 2015 we ordered the new part from [redacted] Automotive and installed the part. A copy of the sales receipt is attached. This part would have the stickers attached as we left them on to show the part was new. [redacted] was satisfied with the replacement and then...
called last week, claiming we did not replace the part and also wrote a negative review on Google and filed this complaint.
We are satisfied we installed a new tie rod part for [redacted]. We will offer to pay for the alignment on the vehicle as we did not align it when the replacement was done in October 2015. We have also tried to reach [redacted] by phone to resolve this complaint but have not received a call back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/07/20) */
We at Ace Towing have reviewed the complaint submitted on 7/15/2015. I have spoken to our lot manager [redacted]. He does recall the call he received. However we believe there may be some miscommunication or misunderstanding. [redacted] has told me in the...
damage complaint on the mirror, it was not the mirror glass or mirror housing that was damaged, but the electronic motion of the mirror. The electronics in the mirror would not have been damaged by a tow.
The vehicle was towed on a flatbed tow truck on 7/3/2015 and no vehicle owner was present at the time of pickup.
We offer this resolution to Ms. [redacted], we would like to verify if it is or is not the electronic motion of the mirror that is the issue. If the issue is NOT the electronics but damage to the mirror housing or glass we would like to have [redacted] bring in the vehicle to our Auto Body shop located at [redacted] W [redacted] XXXXX. At that time we would like to see the point of impact, if it looks like tow damage we would replace the mirror at no cost to her. This can be done at her convenience between the hours of 8 am and 6 pm Monday through Friday. Or Saturdays between 9am and 2pm. We would also arrange for our shop manager [redacted] to go out to the vehicle to inspect the damage if that is her preference.
We hope [redacted] finds this resolution fair and acceptable to her. She can reach me the office manager at my direct number XXX-XXX-XXXX or through the Revdex.com if she agrees to these terms.
Thank You,
[redacted]
Ace Towing Enterprises Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. [redacted]
There was no misunderstanding between myself and the lot manager [redacted]. I explained to him over the phone the damage is NOT the electronic motion of the mirror, but the actual side mirror was hit during the tow. The mirror is still attached, but is not functional as it swings back and forth when I drive. After trying to speak with the lot manager [redacted] he cut me off, he raised his voice at me, cursed over the phone, threatened me to shut up before he hung up on me. He also told me I could come down to the lot, but it would be a waste of my time because he would deny my claim. At that time I did ask him for the lot hours and he refused to give me the hours and again told me I'd be wasting my time. I absolutely do not feel comfortable going down to the lot to speak to him as he is a hostile and very unprofessional individual who sadly is a representation of your firm. If the shop manager [redacted] would like to meet me to inspect the vehicle, that is acceptable.
Final Business Response /* (4000, 10, 2015/08/06) */
The Auto Body shop is a secondary location. This is our Auto Body shop located at [redacted] W [redacted] does not work at this location and would not be present. Again we urge [redacted] to let us look at the damage alleged. If we find tow related damage we will repair it in our [redacted] body shop with no charge to her. She can ask for [redacted] or [redacted] at our [redacted] location.
Our shop manager [redacted] will be returning from vacation on Monday. We would be happy to set up an appointment for him to view the car as well. Please contact [redacted] - [redacted] and I will set up either an appointment to come out to the vehicle or a time to bring it in if [redacted] prefers.
We have researched the complaint. It was found the driver made an error on the tow ticket. We have contacted the vehicle owner and processed a refund to his [redacted] in the amount of $35.00. We apologize for the long response time. No managers or supervisors were aware of the telephone call. We...
strive to give total satisfaction in all of our business. We hope the refund will close the complaint and again apologize.