Ace Relocation Systems

Dear Ms [redacted] , Our claims department has thoroughly reviewed your claim and had determined that we do not have adequate proof that there were indeed missing items You signed the paperwork (attached) that acknowledges that everything that was removed from your origin residence was returned to your destination residence The claim was denied on July via a letter (attached) that was mailed to you We are sorry you feel that items were missing but it simply cannot be substantiated Best regards, Ace Relocation Systems

First, we regret the inconvenience we caused [redacted] ***Operationally things did not go nearly as smoothly with her move as we likeUnfortunately out of approximately 14,moves we execute every year, a few go poorlyWe do not agree entirely with all of her assertions regarding our behavior and lack of communication, but at this point it is merely a two-sided debate that will never be resolved Of most importance, [redacted] ***’s claim of $1,has been paid by [redacted] Van Lines – check was sent May 14, And the additional goodwill gesture promised by Ace Relocation Systems of $will be sent on Monday, June 2, by [redacted] ***, General Manager of the [redacted] , MD branch We have apologized on several occasions to [redacted] ***Things did go wrong with her move and we offered an apology in after the incidences were brought to our attentionAlong with the monetary compensation, we provide, here, one final apology to herWe hope she accepts

We regret that Ms [redacted] 's experience was less than satisfactory We are investigating this matter and gathering the details related to the complaint We will respond as soon as we have the required information Sincerely, David W***Ace Relocation Systems, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe complaint is resolved because the company contacted meAll I wanted was a response the my emailsI waited a month for anything but three days after a Revdex.com complaint and I got a response Regards, [redacted]

Revdex.com: I selected the accept response option from the company because, as they indicated, I received their reimbursements for the monetary claims that were submitted However, I still want to go on record as saying that their actions were not just a mere "oops" from a one in 14,moves that went wrong I was in frequent communication with [redacted] about all the issues from the very beginning, and he knows that the things I told him that happened were true They want to continue to deny some of the allegations but he is very aware that basically nothing went right with this move on any level Some of their own contractors have agreed that things definitely went very wrong He also promised me the "goodwill" gesture of additional reimbursement several times starting back in 2013, however, it was never sent I truly believe that the only reason they sent the $now finally - and the only reason I was reimbursed my final payment from [redacted] for the damaged items claimed, was because I filed the complaints with the Revdex.com Had I not filed the complaint, I know this wouldn't have happened And, while I did receive their goodwill gesture of $600, it doesn't begin to cover things based on the total cost of the move, which was $10, They didn't deserve to be paid even half that amount based on their poor service I mainly want people to know that Ace Relocation and [redacted] Van Lines are not the stellar companies that they claim to be, and I hope when others are considering which moving company to choose that they make a better choice than I did I also hope the Revdex.com will re-evaluate their rating of Ace Relocation, as their A+ is definitely not deserved [redacted] ***