Ace Handyman Services Reviews (%countItem)
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Ace Handyman Services Rating
Description: HOME IMPROVEMENTS
Address: 401 Lowell St Ste 2, Lexington, Massachusetts, United States, 02420-2528
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+1 (781) 863-0443 |
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I hired Handyman matters to do trim/baseboard work in my house. *** from handy matters performed the work. While installing the trim/baseboard he put a nail in the heating water pipe behind the wall which caused a leak in my home. I didn't realize it until two days after when the water start to gather. I had to turn off main water supply for the home and hire a plumber to fix the leak. I had called the owner, ***, at handy matters and had told about what had happened. He had agreed to pay for what the plumber would charge and told me to move ahead with getting it fixed. *** told me to send him the invoice, which I did. It's been a few days, he is not replying to my calls and emails. I need them to pay for the plumbing costs and fix my wall which is still damaged.
I am unsure why the customer has filed a complaint with you. There was unintentional damage to a pipe in the wall when we installed his new baseboard. When he called me to inform me of the problem, I explained that we would of course cover the repairs. He hired a plumber to come in and make the repair. As I requested, he forwarded me the receipt for the plumber's work. I mailed him a check for the full amount within 2 business days. We also scheduled a return visit for my technician to patch the wall which was completed as scheduled. I have attached copies of the check sent to him as reimbursement for his expenses.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards