Thank you for taking the time to help our company become more efficient in serving our customersI so apologize for putting you outWe did not mean to have your order so long before getting in touch with you to verify the customizations and to finalize the binding details for your BibleThe gentleman that does the drafting work and mock-ups for the design of the bindings was out on medical leave and we got behind on building a draft and finalizing your orderI want to show action behind my words of apology and would like to offer to bind your Bible at our company's cost (we will even cover the return shipping and handling charges)We do have your Bible safe in shop, and if you wish to have it sent back without our working on it we will do soWe will send it back at no cost to you for the return shipping and handling and will reimburse you for the shipping charges that you incurred to ship the Bible to usI thank you for your understanding and again want you to know my heartfelt apology for not meeting your expectationsIf I can remedy your complaint in another way, please let me know, and I will happily do so
Thank you for taking the time to help our company become more efficient in serving our customersI so apologize for putting you outWe did not mean to have your order so long before getting in touch with you to verify the customizations and to finalize the binding details for your BibleThe gentleman that does the drafting work and mock-ups for the design of the bindings was out on medical leave and we got behind on building a draft and finalizing your orderI want to show action behind my words of apology and would like to offer to bind your Bible at our company's cost (we will even cover the return shipping and handling charges)We do have your Bible safe in shop, and if you wish to have it sent back without our working on it we will do soWe will send it back at no cost to you for the return shipping and handling and will reimburse you for the shipping charges that you incurred to ship the Bible to usI thank you for your understanding and again want you to know my heartfelt apology for not meeting your expectationsIf I can remedy your complaint in another way, please let me know, and I will happily do so