Accu Tech Auto Body, Inc.

Regarding case *** for *** *** zip code ***.The complaint states having purchased and returned item and the account not reflecting the return and payment made.After reviewing the account the following is what I have determined. The original and return postage plus a
small finance charge were part of the balance you were seeing.With those charges removed your new balance is $9.96. I apologize for any confusion/inconvenience that was caused regarding this account. If I can be of further assistance feel free to contact me by email or at ###-###-####Ext4278. *** ***Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Regarding Complaint Case# ***Customer would like to be removed from collections before paying remainder of the balance on accountOur credit department has decided to remove the $from the account due to fact that the order was refunded in fullYou now have a zero balance We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne *** *** ***Ext***

Regarding case *** for Patricia E *** zip code ***.The complaint states having placed an order for item a pair of Cacey Black Pumps and was told the Clutch item *** was included in the order.I apologize for any confusion that may have been caused but the pumps & the clutch purse are sold separately.If you look at the catalog you will notice each item has a separate style number along with that the prices are in darker bold letters.The clutch being first at $and the pumps listed below at $99.95.The clutch is on a backorder with no confirmed backorder date available. Again I apologize for any misunderstanding and if I can be of further assistance feel free to contact me by email or at ###-###-#### ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding the below complaint. I am still very dissatisfied. I received notice the other day that the sent this bill to collection.[redacted]###-###-####

Complaint Case #[redacted]Customer is stating that they have not received their order due to their address and would like store credit.I would like to begin by apologizing for the length of time it has taken me to respond. It is my understanding that you have placed orders with a few of our sister...

companies, one of those companies you are behind on payments, therefore we are not able to offer you credit until that balance is taken care of. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne [redacted]

I have no problem with paying the balance that is being offered to me except that it has now gone into collections. If they are willing to pull it back out of collections and send me the current final statement I will be more than happy to settlement even though I never received anything. Thank you for your assistance with this issue. Linda LeAnna

Regarding Case # [redacted]The Complaint states that the Customer does not have a "contract with Credit Burea Centre"Our records indicate that there was an order placed on 10/11/2016 for $136.95 using the Massey's Payment Plan. There has not been a payment made on this account, and now the account...

balance is #211.30 due to late fee's and finance charges. We have turned this account over to a collection agency due to non-payment.  We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted]
[redacted]Ext. [redacted]

Complaint Case # [redacted]Customer is stating that they never received their order and are still being charged shipping for the order. I would like to apologize for any miscommunication on Massey's part. I do see that we made a mistake and we should have refunded you the $17.99 for shipping. I have...

refunded today and you should see it credited on your account within the next 24-48 business hours. After that the remaining finance charge will be written off as well. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne [redacted]Ext. [redacted]

Regarding case [redacted] for [redacted].The complaint states having returned order # 54785590 item 514250 Timberland Bethel Boots for $209.95.Our records show a label was created but nothing was received or checked in.That said because our customers are important to us, Masseys...

will make an exception and issue a refund of $209.95.The balance on the account is currently $312.85 and once the $209.95 is removed that will leave a new balance of $102.90.Please allow 24 to 48 hours for this transaction to be completed. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Regarding case [redacted]Our records show the order was placed over the internet on 8-8-2015 totaling $302.69.We show a down payment was received on  9-10-2015 in the amount of $132.03.That amount was subtracted from the original total of $302.69 leaving a...

balance of $171.66.The order shows shipped on 9-11-2015 and was delivered  9-16-2015 by Fed-X.Fed-X shows signed for by [redacted].Upon special request we can ask Fed-X for a copy if need be. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having ordered boots and Massey’s sent the wrong sizes and didn’t apply the 15% discounts that should have been applied.Complaint also states having to deal with agents who were not helpful and didn’t address her...

issues. MS Lee and I spoke today and we are waiting for the return of 2 more pair of boots and giving another 10% off on 2 pair she is keeping.After she receives her next statement if the amount is not what MS Lee thinks it should be she will be contacting me and we will review her account at that time. If I can be of further assistance I can be reached at ###-###-#### or by email. [redacted]Customer ServiceManager

Regarding case [redacted] The complaint states Mr. [redacted] never placed this order and did locate and return the items a year later.I see the credit for the return and the balance on the account is the result of original shipping, late fees & finance charges.I...

have addressed this with our credit dept. and I am asking they clear this account and contact collections to cease any further contact regarding this account. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Complaint Case Number [redacted]The complaint states that the Customer never received Black Boots that they ordered. I would like to apologize for the way this situation was handled on the telephone.  Although the situation wasn't handled in a professional matter the information given to you was...

correct. Due to the fact the items shipped out on January 30th 2017 and you had not contacted us about the missing items until June 15th 2017 we are limited on the assistance we are able to provide. As a one time courtesy I have refunded your account for the item, the return shipping for the first time you returned, and the original shipping and processing. The total amount being refunded is $93.89. The account accrued late fees and finance charges and was sent to collections. Unfortunately because of the length of time that has taken place I am unable to remove the remaining account balance. You will still be responsible for the remaining $68.80. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted]Ext. [redacted]

It is obvious that there lying is ok. You can't win with dishonest practices being conducted. I made an honest purchase, according to the way they were selling the items. After they realized they made an error, they refused to admit it. The two items were placed together, quoted at one price. This is why I ordered it. If you can't find a way out of this situation, I truly understand. Thanks anyway. By the way, I did attach a picture of the ad.

Regarding case [redacted] for [redacted] A [redacted] zip code [redacted].The complaint states having ordered a pair of boots and they were not what was shown in the photo.After returning the boots the original shipping charges were still left unpaid and that is why the charges on the account stated to build with...

late fees and finance charges. Ordinarily the original postage is non-refundable as stated in the middle section of the catalog under Massey’s Guarantee (Sorry, shipping and processing charges are non-refundable. Because of the issues with merchandise not being as pictured and the size,  I will remove all charges on the account and there will be a zero balance. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Complaint states that Customer returned the order and wants to be refunded for the original shipping costs. We do apologize that the shoes did not work out for you, and that we did not have the next size you were requesting. Regarding the shipping cost, our records show that you had called and...

spoke with a Supervisor on 1/19/17 and they refunded you the $7..95 for the Smart Label you used to return the order back to us. Our return policy does state that you are responsible for the original shipping and processing costs. Due to the fact that your account was only $16.56 after the Supervisor refunded you, our credit department just cleared your account to Zero on 4/14/17.  As of 5/16/17 your balance on your Massey’s account is zero.  We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact me so I can futher assist you,

Regarding Complaint # [redacted]The complaint states that the Customer still had a balance on her Massey's Payment Plan once she was refunded for the sneakers she returned. We do apologize for the misunderstanding, according to our return policy shipping and processing charges are non-refundable. As a...

one time courtesy I have refunded the shipping and I have had the late fee removed from your account. You will have a zero balance within the next 2-3 business days. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, Carlyne [redacted]Ext. [redacted]

Regarding case [redacted] for Patricia E [redacted] zip code [redacted].The complaint states having placed an order for item 518457 a pair of Cacey Black Pumps and was told the Clutch item [redacted] was included in the order.I apologize for any confusion that may have been caused but the pumps & the...

clutch purse are sold separately.If you look at the catalog you will notice each item has a separate style number along with that the prices are in darker bold  letters.The clutch being first at $89.95 and the pumps listed below at $99.95.The clutch is on a backorder with no confirmed backorder date available. Again I apologize for any misunderstanding and if I can be of further assistance feel free to contact me by email or at ###-###-#### ext. [redacted]. Debbie [redacted]Customer Service