This letter is in response to Complaint ID ***.Mr*** contacted us to resolve his cooling needsWe were able to work with him to find a solution that accommodated his budgetIn order to help accommodate Mr***'s budget constraints, we were able to apply certain discounts
available to him, as noted on the attached invoice.Mr*** authorized the work and provided us with a down payment in the amount of $He then approved the completed work and paid the balance due of $1327.00.Mr*** subsequently contacted us for an itemized list of chargesWe advised him, that we are registered as a lump sum contractor with the State of Texas and provide many of our customers with upfront, flat rate pricing for equipment replacements and work performedTherefore, the invoices we provide do not include itemized charges, but do list materials used and work performed to complete repairs.We take pride in being a Revdex.com accredited business and make sure to respond promptly to any communications from dissatisfied consumers and always attempt to reach an equitable resolutionWe feel as though we have done everything possible to provide Mr*** with the high standard of service that we provide to each and every one of our customers and the equipment he needed, at a reasonable price, to solve his cooling needs.Thank you for your consideration and assistance in resolving this matterSincerely,*** ***Customer Care AdvocateOne Hour Air Conditioning and Heating
Dear Revdex.com, I am responding to complaint ID [redacted]. This customer purchased a Level 2 annual maintenance plan from us for his Air Conditioning and Heating system on 06/17/14. The customer is entitled to 2 system check-ups from experienced technicians. This plan also offers front of the line service...
when scheduling appointments, allowing appointments to be set ahead of non-maintenance plan customers. However, other maintenance customers may be on the schedule if they called ahead of the customer. Other benefits to the plan include: no service visit charge, no deductibles, no age restrictions on equipment, $500 coverage per repair incident, up to $2,000 annually off a replacement and 24/7 emergency service. A Level 2 maintenance customer can call in and schedule his maintenance check-up at a time that is mutually convenient or wait until our staff calls them to schedule their check-up. On January 21, 2015 we performed one System check-up On April 9th 2015 the customer called and had a no-cooling issue. We sent a skilled technician the same day to diagnose the issue and then installed a new thermostat at no additional charge to the customer. On June 26, 2015 we performed the second Check-up after the customer called in and scheduled. We feel that this maintenance contract with this customer was completely fulfilled in a professional manner and no refund is due.
This letter is in response to Complaint ID ***.Mr*** contacted us to resolve his cooling needsWe were able to work with him to find a solution that accommodated his budgetIn order to help accommodate Mr***'s budget constraints, we were able to apply certain discounts
available to him, as noted on the attached invoice.Mr*** authorized the work and provided us with a down payment in the amount of $He then approved the completed work and paid the balance due of $1327.00.Mr*** subsequently contacted us for an itemized list of chargesWe advised him, that we are registered as a lump sum contractor with the State of Texas and provide many of our customers with upfront, flat rate pricing for equipment replacements and work performedTherefore, the invoices we provide do not include itemized charges, but do list materials used and work performed to complete repairs.We take pride in being a Revdex.com accredited business and make sure to respond promptly to any communications from dissatisfied consumers and always attempt to reach an equitable resolutionWe feel as though we have done everything possible to provide Mr*** with the high standard of service that we provide to each and every one of our customers and the equipment he needed, at a reasonable price, to solve his cooling needs.Thank you for your consideration and assistance in resolving this matterSincerely,*** ***Customer Care AdvocateOne Hour Air Conditioning and Heating
Dear Revdex.com, I am responding to complaint ID [redacted]. This customer purchased a Level 2 annual maintenance plan from us for his Air Conditioning and Heating system on 06/17/14. The customer is entitled to 2 system check-ups from experienced technicians. This plan also offers front of the line service...
when scheduling appointments, allowing appointments to be set ahead of non-maintenance plan customers. However, other maintenance customers may be on the schedule if they called ahead of the customer. Other benefits to the plan include: no service visit charge, no deductibles, no age restrictions on equipment, $500 coverage per repair incident, up to $2,000 annually off a replacement and 24/7 emergency service. A Level 2 maintenance customer can call in and schedule his maintenance check-up at a time that is mutually convenient or wait until our staff calls them to schedule their check-up. On January 21, 2015 we performed one System check-up On April 9th 2015 the customer called and had a no-cooling issue. We sent a skilled technician the same day to diagnose the issue and then installed a new thermostat at no additional charge to the customer. On June 26, 2015 we performed the second Check-up after the customer called in and scheduled. We feel that this maintenance contract with this customer was completely fulfilled in a professional manner and no refund is due.