Accessory ULTRA

Revdex.com:At this time, I have not been contacted by Accessory ULTRA regarding complaint ID ***.Sincerely,*** ***

As an initial matter, the complaint was addressed to "Accessory ULTRA." We would like to confirm that *** *** was, in fact, referencing Ulta Salon, Cosmetics & Fragrance, IncWe would also
like *** *** to provide the web address from which she purchased Urban Decay Naked PaletteFinally, we would like *** *** to provide the phone number she references in her complaintAfter receiving this preliminary information, we will be in a better position to answer her complaint and rectify the situation at hand

Review: I purchased a phone cover from this company 2 weeks ago. I have not received it. When I went to their website to find a way to contact them, the website is now down. I found a phone number, but it only allows you to leave a message and your calls are NEVER returned. I have left at least 30 messages and no response. It's as though they got my money and literally closed up shop. So I'm out my money, product not delivered and I seem to have no recourse. This is a very unscrupulous company and the public needs to be aware that they rip people off. Please reply if you know of a way for me to proceed to get my money back or to file charges against them. I mean they blatantly stole my money and these people need to be stopped.

Thank you,

###-###-####Desired Settlement: I want my money back

Consumer

Response:

At this time, I have not been contacted by Accessory ULTRA regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have called this business more than ten times after placing an order with them and I have left many voice messages but no one ever got back to me. And after calling them I went back to the website and I found out that they removed their phone number from their contact address, thankfully I had it on my cell phone and that is how I put it on your website. I ordered my product on Feb. [redacted] and I still have not received it and I am worried that I will not receive it because the website looks fake and so unprofessional and there is no customer service. Also, I tried to put my email where it says subscribe to receive our newsletters and when I did and pressed the subscribe button it shows a box saying there is no such thing. so it is fake. I am worried that I will not receive my item and there is noway to get a hold of them. Please help. Thank you [redacted]Desired Settlement: I would like to receive my item. and if they are a fake business then I want my money refunded. So probably a refund would resolve my issue

Business

Response:

As an initial matter, the complaint was addressed to "Accessory ULTRA." We would like to confirm that [redacted] was, in fact, referencing Ulta Salon, Cosmetics & Fragrance, Inc. We would also like [redacted] to provide the web address from which she purchased Urban Decay Naked 3 Palette. Finally, we would like [redacted] to provide the phone number she references in her complaint. After receiving this preliminary information, we will be in a better position to answer her complaint and rectify the situation at hand.