Access Unlimited

Mrs [redacted] had ordered a specialized unit for her vehicleThe unit is specially built for that particular unit Customer was advised of extended lead time for the build of this specifically designed unit, and was unhappy regarding the lead time of the particular buildSpecial orders are non cancellable and non refundable in which customer has signed and agreed toFor customer goodwill, Access unlimited has agreed to refund the customer's purchase price [redacted] Customer Experience Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and regret that Access Unlimited showed no conscience in making a profit on my misfortuneA fair resolution would have been to allow a return with a deduction of the actual production expenses Access Unlimited incurredThe refund for the installation fee had to be pursued or Access Unlimited would have been fine padding their profit margin even furtherSince I had no use for the products, I donated the Multi-lift and accessories to [redacted] , so hopefully something good came from this transaction Regards, [redacted]

On 5/21/the customer had made a partial payment of 3,for low-effort steeringBalance due was 1, According to notes, we discussed with customer, and she indicated that her situation had improved and she no longer needed the product, leaving Access Unlimited with the parts purchased in order to complete the project Access Unlimited however agrees to refund the customer 3,for customer goodwill Thank you, [redacted] Customer Experience Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Lead time was said to be six weeks, eight at most The company just keeps telling us that they cannot get the parts needed, offered to even take truck to them for measurements and test fitting and they had refused even this offer Over months wait with no finish in sight is totally unacceptable Regards, [redacted]

The customer had ordered an Easy Reach for the rear of her [redacted] , and also a specially designed Quick Ramp in which the customer was advised the a extended lead time would be needed to fulfill the custom designed product The Easy Reach was installed by the installer and had called our tech support line in which our technician provided a wireless remote for customerAlso the installer called again and there was a switch adjustment needed for unit, which is not uncommonThere was never a warranty call made on the motorThe manufacture date imprinted is that of the Motor and not the unit itselfThe unit was specially built for her unit at time of purchase, and was a new part that was never installed on another Easy Reach In regard to the ramp, the customer may have a refund of since she no longer wishes to have product delivered Thank you, [redacted] ***

Please be advised the customer ordered a Multi lift for the home and auto and the order was rushed through production and shipped. The customer signed and agreed that the order is non cancellable and not refundable. Unfortunately her husband had passed away in the interimUpon review of
the order with the customer, Access Unlimited agreed to refund the installation portion of her payment since she did not have the Home mount installed. The customer had signed a agreement to this affect, which refund was issued as promised
*** ***
Customer Experience Manager

Please see the attached letter from our vendor explaining the date on the customer's order.  The customer was provided with a brand new custom made unit and the letter explaining dating from our vendor verifies out statement  that the date refers to the motor. In response to the 250.00 requested for the refund of the Ramp, Access Unlimited agrees to refund the customer's money per her request.
Thank you,
[redacted]
Please see attached letter.

Mrs [redacted] had ordered a specialized unit for her 2015 vehicle. The unit is specially built for that particular unit.  Customer was advised of extended lead time for the build of this specifically designed unit, and was unhappy regarding the lead time of the particular build. Special orders...

are non cancellable and non refundable in which customer has signed and agreed to. For customer goodwill, Access unlimited has agreed to refund the customer's purchase price.
[redacted]
Customer Experience Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and regret that Access Unlimited showed no conscience in making a profit on my misfortune. A fair resolution would have been to allow a return with a deduction of the actual production expenses Access Unlimited incurred. The refund for the installation fee had to be pursued or Access Unlimited would have been fine padding their profit margin even further. Since I had no use for the products, I donated the Multi-lift and accessories to [redacted], so hopefully something good came from this transaction.
Regards,
[redacted]

The customer had ordered an  Easy Reach for the rear of her 2008 [redacted], and also a specially designed Quick Ramp in which the customer was advised the a extended lead time would be needed to fulfill  the custom designed product.  The Easy Reach was installed by the...

installer and had called our tech support line in which our technician provided a wireless remote for customer. Also the installer called again and there was a switch adjustment needed for unit, which is not uncommon. There was never a warranty call made on the motor. The manufacture date imprinted is that of the Motor and not the unit itself. The unit was specially built for her unit at time of purchase,  and was a new part that was never installed on another Easy Reach.  In regard to the ramp, the customer may have a refund of 250.00 since she no longer wishes to have product delivered.
Thank you,
[redacted]

Revdex.com spoke to Walt at the business and the following was relayed: We have spoken to the customer and we have agreed to issue the customer a refund. This has been resolved.

On 5/21/14 the customer had made a partial payment of 3,450.00 for low-effort steering. Balance due was 1,000.00.  According to notes, we discussed with customer, and she indicated that her situation had improved and she no longer needed the product, leaving Access Unlimited with the parts...

purchased in order to complete the project.  Access Unlimited however agrees to refund the customer 3,450.00 for customer goodwill.
Thank you,
[redacted]
Customer Experience Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response was not in fact accurate, but I did get my money refunded and I'm glad that this is over.   
Regards,
[redacted]

On 10/21/14 notice was given that a refund would be issued by 11/11/14 . A refund will be issued 10/31/14.
Thank you,
Walt H.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Lead time was said to be six weeks, eight at most.  The company just keeps telling us that they cannot get the parts needed, offered to even take truck to them for measurements and test fitting and they had refused even this offer.  Over 4 months wait with no finish in sight is totally unacceptable.
Regards,
[redacted]

I understand it is my responsibility to contact Access Unlimited for my refund. I think it should be automatically done.  However, how much time should I give them and who do I contact if they do not refund my money?
[redacted] and [redacted] please let me know if you will be crediting back my credit card or issuing a check.
Thank you,
[redacted]