Access Residential Management Reviews (%countItem)
Access Residential Management Rating
Address: 215 Celebration Pl STE 115, Celebration, Florida, United States, 34747-5424
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+1 (407) 480-4203 |
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Our community is fairly new within the past 5 years and from the beginning Access Management has been our property management company.
We have had 3 different property managers and each of them have been responsive and extremely helpful as well as knowledgeable.
We are currently working with Laurie *** and she has been an absolute pleasure to work with. She is knowledgeable, always responds quickly, and is extremely professional.
We look forward to a continued great relationship with Laurie D and Access Management.
Our first manager assigned to the community was overloaded with work and not very responsive to us. But once our neighborhood was reassigned to Laurie D., she has been very responsive and informative. Since I have never been involved with an HOA in the past, she takes the time to answer my many questions and is a pleasure to work with and easy to work with.
We are very happy with Access Management Everyone that I work with for our Hoa is kind respectful an awesome.
Joy *** at the Beach Terrace is an outstanding representative for this company - she is knowledgeable, professional, personable, diligent, responsive and a pleasure to have managing the building.
Access has done a great job on our condo property!
Communication was fluctuating at first, now they stopped replying to all my emails. Meanwhile, long standing community rules regarding the yards are not enforced properly and the community start to look worse.
The general manager David W will not return my phone calls, after our vehicle was vandalized due to broken Gates in our gated community
On or around the week before Thanksgiving our vehicle was vandalized in front of her home I reached out to the general manager David W, because the Vandals came in through one of two broken Gates in our neighborhood.The primary entry gate was taken off because it got hit by a construction vehicle the rear gate has been broken since the day we closed on our house even though I complained about it numerous times and never till this day has been fixed even though they say it's been fixed. I reached out to David because I feel that the HOA should be partially responsible for the damage to my vehicle because of unsecured gates in our neighborhood. He promised me to call me back after Thanksgiving with a resolution but at this point he will not take my phone calls nor email me back. Because at this point we feel that we're living in fault sense of security thinking that gate will keep crime and unwanted people from coming in, but with the Hoa dropping the ball about securing the gates properly this is just an ordinary neighborhood with a fake sense of security. But what annoys me the most is that the general manager Dave W has avoided or ignored my emails or my calls in search of an answer and restitution to my car damage.The last conversation I had with David W was that he was going to get his insurance involved to cover my deductible to have my car repaired Look forward in hearing back from someone about this issue.
To cover my $500 deductible to repair my car, due to the negligence of the HOA of not securing the gates properly
On 12/6/19 Mr. W Spoke to Mr. regarding the break in of his vehicle and informed him that the gate company had been out at least twice to fix the back gate (pedestrian gate), but it may be a design flaw and we may need to re-fabricate the gate to make it work properly. But he HOA or Access would not be covering his $ 500 deductible. There is no hard evidence that the people that broke into his car came through the back gate, he is just assuming that. There are numerous ways to get into the property. Including the front gate which had been removed for repair when this happened. He indicates that his neighbor has a camera system that can see the front gate and that no one entered through that way on the day his car was broken into, but we have not seen that footage.
ON 12/7/19 Mr. W spoke to Mr. when he called him on his cell phone Saturday evening at 5:51 to report the front gate had been run into again. Mr. W Informed him that he would dispatch gate company which he did. Received bid today to fix gate. Gate will probably be need to be removed again for 10 days for repair. We have also received a bid to have cameras installed at the front gate so we can catch anyone who may run into the gate in the future. Gate has since been repaired.
Since then we have contacted the original installer and dispatched the gate repair company again today (12/10) to look into the possibility of installing a magnetic locking system to avoid the latch issue we seem to be having.
This installation has been approved and we have also approved that cameras be installed at the front entrance in an effort to be able to catch anyone hitting the gates in the future.
The HOA management feels it has been responsive to all incidents with regards to the front and back gates in this situation. I have also kept Mr. in the loop with regards to all these developments.
(The consumer indicated he/she DID NOT accept the response from the business.)
To date the back gate is still not fixed I've taken upon myself to put a chain on the back gate to avoid anybody walking in at all hours of the night. The front gate only works 20 percent of the time, even on new year eve dec 31 130 a.m. there was multiple families that couldn't open the front gate to get home that morning. And yes I have spoken to Mr Ws but it seems like the only solution is to leave the front gate open is what we've seen. In the short time that we've lived there we've had two cars vandalized and just last week we had police in the neighborhood searching for other vandalism that happened in the neighborhood and all of this activity are coming in through the front gate or the back.
The HOA or the management company do not guarantee that the gates will work 100% of the time. The only thing we can do is work as quickly as possible to get them fixed when issues arise. We are currently working to correct the issue at the back gate, there needs to be power installed to that location and it cannot happen overnight but we are confident it will be corrected soon. We apologize for the issue, but have no evidence that the damage to his or other vehicles in the neighborhood was the associations fault.
(The consumer indicated he/she ACCEPTED the response from the business.)
Artemis and Access management failed to answer my e-mails to solve a returned a check for February.Now I aim charged to pay a lawyer's fee.
At the end of January, 2019 our association changed management from *** management to Artemis management and then to Access management. I pay my monthly assessments though *** bill pay. Since the change of *** management occurred at the end of the month, my monthly bank payment had already being sent to *** Management. The check was sent back to the bank, because *** management account was cancelled and Artemis Management was our new managing office ( Artemis management was our managing office for just a couple of months). when Access started managing the Association around March or April, I changed the account number at my bank's bill pay. I was not aware that the February's check was returned and that I was overdue that month. In May, I received the first and last letter from Artemis Management telling me that I had to pay late charge fees of $25 per month plus interest. I immediately paid the $50 for the month of February in a money order and sent them an e-mail explaining them that February was not paid because the check was returned to my bank and that I thought that I did not feel I was responsible for the late payments. I received no answer to any of the several e-mails I sent to Artemis Management explaining them that a payment was not made due to me being negligent, but due to the change of management and lock of communication on part of the management and the association who did not respond to my several e-mails. The Management office decided to hire a lawyer without giving me the chance to explain the return of the check to my bank. The letter threatened me with putting a lien on my house. At this point, the amount of late charges, interests and lawyer's fee mounted to more than $ 600 from the original $ 50 for the month of February.After sending proof of the payments and a proof of payment for February from my bank, the association decided to wave all the interests and penalties, but decided that " I HAVE TO PAY FOR THE LAWYER charges". I believe that ACCESS should pay for the lawyers, because I was neglected the opportunity to show that I was not at fault for the no payment of February and that Access overreacted hiring a lawyer to solve an issue that could be solved if they open the lines of communication and responded my e-mails.. I believe the Management office (Access) works for us the members of the association and that issues have to be solved giving us the opportunity to explain. I have proof of all the e-mails I've sent without answer from Access as well as all the payments. In five years I've been living at four corners, I never fail or have been late in paying my dues.
The association has decided to wave all interests and penalties, but wants me to pay the Lawyer's fee and other charges mounting $ 282.60. I don't think I am responsible for the management's negligence to handle our account.
I want ACCESS Management to pay the lawyer's fees due to their negligence in handling my account. total amount due $ 282.60.
Contact Name and Title: Michael***, VP of Ope
Contact Phone: 407***
Contact Email: ***@***.com
We have researched this owner's request and determined that the owner was delinquent when the association management was transitioned to Access Management in August 2019.
We've done a little more digging and can't find any emails from this owners email address, the street address, the names or anything in the accounting email server. Everyone that we have received has been a communication from the association attorney.
At the time of turnover - the account surpassed the nominal limit that the BoD caps for attorney turnover. The request for turnover was submitted Oct. 17th and on Oct. 24th the Notice of Intent to Lien letter was drafted and sent. It appears that we were unaware of this dispute until the lawyers brought it to our attention when this owner responded to their NIL letter.
At this point in time, this is a dispute between the association, owner and association attorney. Once an account is turned over to the association attorney, this becomes the collection of a debt and we are not able to intervene in the process.
This dispute needs to be resolved with the association attorney. If the prior management made a mistake causing the delinquency, we are confident the association attorney will be able to resolve this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please find attached the proof that I did respond the same day I opened the letter from Artemis May,22/19 (see page A). After sending the attached e-mail ( Pages 1,2,3 and 4) I was at peace thinking that this e-mail and payment would solve the issue at hand.
Again, on June 20, when I received another penalty, I went to the Artemis office to ask what happened. The receptionist Grisel *** sent another e-mail (please see attached page 5).
On July 10, .2019, I received another penalty. I went to Artemis and the receptionist Grisel *** sent again the original e-mail dated May,21,2019 to prove that I was up to date on my payments. Again, I received no answer.
Attached please find additional proof that I was in contact with the Management office.
I am very careful with all my financial obligations. Have never failed to pay any account.
We have provided this information to the board and assigned manager. We have requested to adjust off the fees due to the miscommunication on previous management, but are awaiting approval from the board and attorney. As soon as we have a response we will update you accordingly.
Access Management
Dear Revdex.com please be advised that I have not received any communication from Access Management since their decision on 11/26 regarding the refund money I already paid.
This dispute needs to be resolved with the association attorney. If the prior management made a mistake causing the delinquency, we are confident the association attorney will be able to resolve this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Access management was responsible for charging me the monthly penalties of $25 a month along with the interest, and since Access management has direct communication with the Association and the Association's lawyer, I believe likewise Access Management is responsible for making sure the attorney or the Association refund the money I already pay in order to avoid additional charges and interests, even though I was sure that there was negligence on part of the Management office and the Association. I expect to receive a refund of $282.60. As our management office, I expect you to do your do diligence on this matter.
Thank you
Access keeps saying my hoa hasn't been paid, even though it is taken from my bank and put directly into theirs.
My hoa payment goes through their system, directly from my bank. I get a reminder, then a receipt every quarter. 10 months, that's how long this has been going on. Can they not properly manage billing? I have provided proof, yet I still got an email again today saying I needed to make a payment. I literally just made a payment for 3 months, even though I am moving in 3 weeks. If anything, I need a refund, not harassment. Not only that, the person was snarky and acted as if I was making it up because "our records indicate we haven't been paid in months". If your records were properly updated, you'd see that I am on auto draft and am all paid up until 2020. I really would like to put this behind me.
I would like to be left alone.
This matter was resolved on 10/2/19 with an apology and confirmation of the owners' account being corrected to the owners' satisfaction. The owner was using the incorrect account number which cause their payment to be misapplied, the owner was informed of this inaccuracy and advised to use the correct account number for future payments with their new management company. Please issue an email confirming that the matter is closed.
Refusing to return phone calls or emails regarding issues
My wife and I received a 30 day notification last November that we would need to clean up our landscaping or Access would put a lien on property and do it for us. We took care of the issue and everything was fine. Just over 2 weeks ago we received a final notice with 7 days warning even though the original issue was settled. Access refuses to return the 4 phone calls I have made to them (even I after I informed them multiple time I would file a complaint the the Revdex.com about them) and they have not returned my wife's email about the issue.
One of the times I did speak to someone about our issue, before being forwarded to the person in charge of this department, I was told that my original notice back in November was indeed settled but they never took it out of the system.
So on top of refusing to return customer calls and emails they are not updating their system and due to their lack of proper record keeping they can unjustly place a lien on my property and cause me to pay fines for their mismanagement with no repercussions.
They are quick to file notices on the residents but it took them 18 months to fix the fence the between my house and the Turnpike that was damaged by Hurricane Irma. If they are not held to any standard why are they holding others to a standard?
I want someone to call me and justify why their records are inaccurate and tell me why no one wants to answer our concerns when we pay them almost $1,000 a year with dues increasing.
Good Afternoon***,
Thank you for reaching out to us with your concern. You mention an unresolved item regarding your account. I would recommend you reach out to our accounting department if this is related to your assessments or previous payments so we can resolve any outstanding matter.
You can contact our office directly at 407-480-4200 and ask to speak with our accounting department. If you do not receive a timely answer, you may contact me directly at 407-721-6116.
Michael W L
VP of Operations
(The consumer indicated he/she DID NOT accept the response from the business.)
So they have failed to respond to my concerns about why I received a notice (my main concern) and why proper records were not kept where they threatened to unjustly place a lien on my property or why my phone calls and emails went unanswered.
Good evening Mr.,
As was the case in my response to you, in the first paragraph on my reply to Mrs. it stated that I was out of the office until today. I also know that the Board President advised her that I was out of the office last week and although I had to extend my time away I did make sure to respond to her on Monday as she had been informed that she would get a response upon my return that day.
In response to your issue with the record keeping, it was in fact noted on 11/15/18 that my assistant manager spoke with you and that you "applied weed killer, trimmed bushed, edged and mowed lawn." It was also noted to "please note on next inspection." So therefore at that time, yes, the issue was resolved and no violations had reappeared until the most recent inspection on 2/11. At which time, I saw that the edging needed to be tended to and so the next violation was sent. It was the 3rd violation regarding property maintenance for your lot and as such the final notice. This is based upon a preset action table in the system. It is not uncommon for repeat violations for the same description (in this case - Property Maintenance), usually within 6 months, to be on an action escalation schedule. It is designed this way so that egregious offenders cannot continue to violate the covenants with no penalty thus causing a disturbance to the overall aesthetic and harmony of the community.
Furthermore, I would like to explain that no management company has the authority to outright place a lien on anyone's home. There are processes to follow before that can occur including a hearing by a committee of your peers to determine if a violation exists and what, if any, penalty should be imposed by the Board of Directors. I know the violation notices can at times seem very blunt and cold, especially as it gets to the final notice, but again it is intended to not only get the situation rectified but to also inform owners of the worst case scenario if non-compliance was to continue.
Nevertheless, I can certainly understand your frustration with how the process is done and can also see why you would view this as an unfair practice. We will take it into advisement and consideration when processing future violations for recurring items in instances such as this one.
Thank you for highlighting this issue as it helps us to better serve the community and its members.
If there is anything else I or my team can assist you with, please don't hesitate to contact us.