Access America

Revdex.com:
At this time, I have not been contacted by Access America regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I do not believe I ordered this advertising even though they claim I spoke with their sales person. I would never agree to something this expensive without verifying all details through written contract. When I asked to hear the phone conversation it was garbled and not understandable; they said it was because I was on a speaker phone. They are rude and unprofessional, accusing our assistant manager of screening my phone calls when they repeatedly call here and I was out of the office. They are continually phoning me and harrassing me about payment for a service I did not agree to.Desired Settlement: I want them to stop contact me in any way.

Business

Response:

To Whom It May Concern:

We are in receipt of your email dated August *, 2013 concerning the above mentioned complaint and we thank the Revdex.com for bringing this matter to our attention. Please note our office has resolved this matter voluntarily to the satisfaction of [redacted]. She has informed our office that she will be retracting her complaint as the matter has been resolved directly with the client.

If you have any questions concerning this or any other matter, do not hesitate to contact us.

Thank you once again,

Customer Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been resolved. I do not retract my complaint, but do feel it has been satisfactorily resolved now. Thank you so much for your help on this.

Sincerely,

Review: Access America is stating we agreed to services, we have no knowledge of this agreement. The person they state that agreed to this, did not agree, nor has the authority to do so. We have stated this numerous time to the person calling. They have been rude and belligerent, and do not listen to what we are stating on the phone. They have tried to gather additional staff names and positions, stating they have spoke with them regarding the outstanding invoice#[redacted], which no one has done so.Desired Settlement: We have not agreed to any services, there fore we would like a stop to the continued billing and phone calls for services not requested.

Consumer

Response:

Our complaint filed November *, 2013, has been resolved with Access America, if you can please close this complaint. Complaint # [redacted].

Thank you.

Sincerely,

Dell Rapids Grain Co-op

###-###-####

Review: Unauthorized, fraudulent and predatory business practices conducted by Access America. I am the [redacted] of [redacted] in [redacted]. The reason for the email is to alert you to some fraudulent predatory business practices that are being conducted by the following company: Access America, [redacted], Phone: ###-###-####, Fax: ###-###-####. In August of 2013 I was contacted by an agent of Access America advising me that I had a past due balance with them and that legal action would be taken against me if I did not reconcile my account. Afterwards, I received an invoice (Account ID# [redacted]) stating that I owed $599.00. The account was reduced to $400.00 which was paid by [redacted] on September *, 2013. Since then, I have made several unsuccessful attempts to contact Access America to request a copy of any contract signed by me agreeing to the services rendered. Also, I have left several messages with my contact information and have not received any call backs. Consequently, their business practices would suggest that I have been "slammed", which is a term widely used by the communications industry. At this point, I am beyond frustration and like to receive a full refund of $400.00 for services that I did not agree to in any form or fashion. Any assistance your office could provide would be greatly appreciated.Desired Settlement: I am only seeking money in the amount of $400.00.

Consumer

Response:

At this time, I have not been contacted by Access America regarding complaint ID [redacted].

Sincerely,

Review: This company is billing us for services not agreed to, not authorized, and not accepted. Company representatives make multiple phone calls, even after being told that they are only to communicate with our company via mail.Desired Settlement: Proper credit for invoice [redacted], cease all contact.

Consumer

Response:

We have received notification from Access America regarding our complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,