Acceptance Insurance

This letter is in response to the complaint filed by Ms [redacted] in regards to the automobile accident which happened on 12/22/and was reported to our office on 12/23/by claimant [redacted] ***This loss involved multiple vehicles and we did not have a contact number for Ms [redacted] However, a mitigation letter was sent to Mr [redacted] on 12/26/On 1/13/the handling adjuster received an email from the insurance agency of Ms [redacted] which provided her contact informationThe handling adjuster attempted to give Ms [redacted] a phone call however she was not available and a voicemail message was leftA contact letter was mailed to Mr [redacted] this same dayFurther contact with Mrand Ms [redacted] was attempted by phone on 2/and 2/and additional voicemail messages were leftWe will continue our efforts to reach Ms [redacted] to discuss the damages to her vehicleWe apologize that we have not been able to reach Ms [redacted] thus far but we do feel that this claim is being handled properlyIf any additional information is needed or there are any further questions or concerns please do not hesitate to contact the undersignedSincerely, [redacted] Regional Claims Director [redacted] @acceptanceinsurance.com 1-800-779-Ext***

We are in receipt of and have reviewed the complaint filed by the complainant, [redacted] ***In review of the claim file, several calls were placed to the complainant to provide status throughout the course of this claimThe loss was reported by the complainant on October 17th, and was assigned to an adjuster to conduct an investigationWe contacted the complainant the next business day and left a call back message and sent written notification to herOn October 23, we spoke with the complainant and her father, ***The complainant's father stated that he wished to go through the complainant's carrier for repairsWe informed him that was fine and we were still attempting to reach our insured for a statementOn November 4th, we secured a statement from our insured and verified liability for this lossWe contacted the complainant the same day and left a voicemailAfter not receiving a response, we sent a lack of interest letter to the complainant on November 18, informing her that we would be closing the file if she doesn't respondOn December 1st, we received a voicemail from the complainant; which we responded to by way of a voicemail on her phoneWe assigned an appraiser to conduct an inspection of the damageThe complainant's father contacted us on December 2nd and stated that instead of our appraiser writing the estimate, he will send two estimates to usWe contacted the complainant after receiving her estimate on December 16th and asked her to provide photos in addition to the estimateAfter receiving the photos, we revised the estimate because it included the replacement of undercovers and motor mountsBoth parts were unrelated to this accidentWe spoke with the complainant on January 13th, and informed her that we would not pay her full estimate of $1520.55; but rather, a reduced estimate including all loss related damage in the amount of $We offered to send the check to her for this amount but she declinedShe informed us that she has another estimate which she will provide for reconsiderationTo date, we have not received the complainant's new estimateWe will review any additional documentation she wishes to provide for reconsiderationVery truly yours, ACCEPTANCE AUTO INSURANCE Alan [redacted] Regional Claim Director 800-779-x ***

The staff at Baker's Wrecker Service were excellent and dealt with our situation with professionalism and care

We were on a girls trip to Pigeon Forge and enjoying our last night and my friends vehicle broke down We called Baker's Wrecker Service and talked with Steve He was very helpful and Michael and his lovely wife came to our rescue He loaded up our vehicle, the four of us ladies got in the tow truck, he drove up the steep hill to our cabin, dropped us off, unloaded our packages out of the vehicle and was on his way We could not have been more pleased with the service from Baker's Wrecker Thank you all so much for getting us through our last night of girls weekend of funNot the way we wanted to spend the evening but very greatful to have such nice people helping us We were able to laugh about our adventure later that evening One of many adventures to add to our already long list! Thank you Baker's Wrecker Service!

This letter is in response to the complaint filed by Ms. [redacted] in regards to the automobile accident which happened on 12/22/14 and was reported to our office on 12/23/14 by...

claimant [redacted]. This loss involved multiple vehicles and we did not have a contact number for Ms. [redacted]. However, a mitigation letter was sent to Mr. [redacted] on 12/26/14.
On 1/13/15 the handling adjuster received an email from the insurance agency of Ms. [redacted] which provided her contact information. The handling adjuster attempted to give Ms. [redacted] a phone call however she was not available and a voicemail message was left. A contact letter was mailed to Mr. [redacted] this same day. Further contact with Mr. and Ms. [redacted] was attempted by phone on 2/3 and 2/4 and additional voicemail messages were left.
We will continue our efforts to reach Ms. [redacted] to discuss the damages to her vehicle. We apologize that we have not been able to reach Ms. [redacted] thus far but we do feel that this claim is being handled properly. If any additional information is needed or there are any further questions or concerns please do not hesitate to contact the undersigned.
Sincerely,
[redacted]
Regional Claims Director
[redacted]@acceptanceinsurance.com
1-800-779-2103 Ext. [redacted]

We are in receipt of and have reviewed the complaint filed by the complainant, [redacted]. In review of...

the claim file, several calls were placed to the complainant to provide status throughout the course of this claim. The loss was reported by the complainant on October 17th, 2014 and was assigned to an adjuster to conduct an investigation. We contacted the complainant the next business day and left a call back message and sent written notification to her. On October 23, we spoke with the complainant and her father, [redacted]. The complainant's father stated that he wished to go through the complainant's carrier for repairs. We informed him that was fine and we were still attempting to reach our insured for a statement. On November 4th, we secured a statement from our insured and verified liability for this loss. We contacted the complainant the same day and left a voicemail. After not receiving a response, we sent a lack of interest letter to the complainant on November 18, 2014 informing her that we would be closing the file if she doesn't respond. On December 1st, we received a voicemail from the complainant; which we responded to by way of a voicemail on her phone. We assigned an appraiser to conduct an inspection of the damage. The complainant's father contacted us on December 2nd and stated that instead of our appraiser writing the estimate, he will send two estimates to us. We contacted the complainant after receiving her estimate on December 16th and asked her to provide photos in addition to the estimate. After receiving the photos, we revised the estimate because it included the replacement of undercovers and motor mounts. Both parts were unrelated to this accident. We spoke with the complainant on January 13th, and informed her that we would not pay her full estimate of $1520.55; but rather, a reduced estimate including all loss related damage in the amount of $697.48. We offered to send the check to her for this amount but she declined. She informed us that she has another estimate which she will provide for reconsideration. To date, we have not received the complainant's new estimate. We will review any additional documentation she wishes to provide for reconsideration. Very truly yours, ACCEPTANCE AUTO INSURANCE Alan [redacted] Regional Claim Director 800-779-2103 x [redacted]

Revdex.com:
    I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had spoken to Beverly [redacted] The day that I received the email from Revdex.com regarding the attachment that they had sent to Revdex.com detailing how they believe this has been going. When speaking to Beverly she stated that they had sent me the check for $697 and some odd change. When reading the statement that they had sent Revdex.com they claimed I had denied that amount of money, which I had. They chose to they deny me request and instead of trying to resolve and meet in the middle they sent the check anyway. I also read how Acceptance stated that they had not yet received the second estimate that I had sent, when in fact I have sent it in my email and can go back and look on it. I also sent three emails to Beverly [redacted] personal email address asking if she had received the second estimate and if there was anything else I could do. None of which she replied to.      I called Beverly the day I received this notice from Revdex.com, but it went to voice mail as usual. She did, however, call back after a few minutes this time (that was a first). I told her that I had read that they had not received my second estimate and that I had in fact sent it to her. She then began saying she had not gotten the estimate from me. I asked why she had not replied to any of my emails asking if she had gotten it and she ignored my question, asking what day I had sent the email on. I have an answer and helped describe emails I had sent as she looked through my file. Finally, she admitted that she had received the email and that they didn't want to use that one because it had uninvolved damage on it, which I had clearly stated, telling Acceptance that they did not have to worry about that part of the estimate. They also said they would not cover certain parts because they suspect that they also were not to do with the accident even though two different garages wrote the same parts down to be replaced.      Reading the statement that they sent you I caught several flaws out front. A lot of what was written were lies. I have never received a voice message on my phone, which they said they had left multiple. I had declined the amount of $697 and they did write that, but then turned around and sent that amount to me anyway. Also, they had told Revdex.com I had never sent my second estimate when the adjuster I was assigned admitted that she had in fact received it and that Acceptance didn't want to use it. I also wanted to add that the person who had written the statement sent to Revdex.com I had never spoken to or even heard the name. I feel like they ar3e lying to me and to Revdex.com to cover themselves and it makes me wonder why they are an insurance company when they won't properly insure anyone.               There was a police report made on the scene regarding this accident on the day it occurred.  I also have the other estimate and the emails proving I had made multiple attempts to ask if they had received the second email, if there was something else I had to do, and just asking to touch bases. I would like the full payment of $1520.55 so that this can finally be settled. This has been very time consuming and stressful and I am ready to see the light at the end of this very dark tunnel.
Regards,
[redacted]