Complaint: [redacted] I am rejecting this response because: I got the response from the owner and I have read it very carefullyHowever, I do not see any explanation regarding how they ignored me for good amount of time when I made a complaint and about how irresponsible the trainers wereI do understand that they offer lifetime follow up visits but that does matter for someone who could devote so much time in training their dog every week so that they can visit AOCB oftenThe website states that the board and training is for people who are especially short on timeI did not expect myself to visit them so many times after the program since I am "short on time." I am also moving far away in the states so that does not matterThe reason that I decided to stop the follvisits was because the trainers that I will meet every time would change and I would have to explain everything again and againThey simply showed me how to do same commands that the trainers taught my dog during the programAlso, my dog had stayed here for training, my dog would simply behave nice which many trainers including the owner is aware of I did not say that I already take my dog to the off-leash park after he went to the training programI told the owner that I have taken him there when he was younger and asked if he could go now because I wanted to knowSo this should not let you think that I am an irresponsible ownerIf I was an irresponsible owner, I would not take my dog to the board and training camp paying almost $and still contacting AOCB about the issue that my dog is having Non of the trainers told me that my dog needs to be in a different program or classes although the main trainer, Carie, told me the first dayI kept telling her and the other trainers that I am here because I am concerned with my dog's aggressionIf my dog had been a really nice dog in the school, they should have wondered why I would keep telling them that he is aggressive if they were responsible trainersDespite of this fact, the manager told me after months later that they cannot give me a refund since I did not enroll for the Intensive programNon of the trainers recommended that program and also the explanation on the website for this program does not apply to my dog The owner is keep telling me that I am not willing to work with my dog's issue but that is totally not trueI am not willing to work with people who are not responsible, who would keep ignore me when they want to, and who is insisting that the dog is a good dog when they know that most of the dogs behave nicely in front of the trainers who have worked with them It is true that they offered me to take my dog for a week for another trainingHowever, I was almost forced to make this choice because the owner said that she is not willing to talk about a refund if I do not give them another chanceThe video that the owner has is when my dog is with the trainers which he definitely would behave very nice so that will not prove that my dog is a good dogI also have a proof of the recorded file of when I first talked to the ownerShe gave me the impression of how she would try to find the reason my dog is not behavingHowever, they didn't and my dog was still the same as soon as he came back homeCarie, the main trainer, also seen how my dog changes instantly not listening to my commands as soon as he went in to the apartment building As a business, they do not consider a client's complaint seriously and would ignore as long as they would like unless I contact them every dayThey are not responding to the issues of how the trainers were irresponsible during the weeks board and train program that I PURCHASEDFrom this, you can automatically understand how they actually agree to the fact that I have problems with, and trying to insist that I am the irresponsible owner because I do not so any follvisitsSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I got the response from the owner and I have read it very carefullyHowever, I do not see any explanation regarding how they ignored me for good amount of time when I made a complaint and about how irresponsible the trainers wereI do understand that they offer lifetime follow up visits but that does matter for someone who could devote so much time in training their dog every week so that they can visit AOCB oftenThe website states that the board and training is for people who are especially short on timeI did not expect myself to visit them so many times after the program since I am "short on time." I am also moving far away in the states so that does not matterThe reason that I decided to stop the follvisits was because the trainers that I will meet every time would change and I would have to explain everything again and againThey simply showed me how to do same commands that the trainers taught my dog during the programAlso, my dog had stayed here for training, my dog would simply behave nice which many trainers including the owner is aware of I did not say that I already take my dog to the off-leash park after he went to the training programI told the owner that I have taken him there when he was younger and asked if he could go now because I wanted to knowSo this should not let you think that I am an irresponsible ownerIf I was an irresponsible owner, I would not take my dog to the board and training camp paying almost $and still contacting AOCB about the issue that my dog is having Non of the trainers told me that my dog needs to be in a different program or classes although the main trainer, Carie, told me the first dayI kept telling her and the other trainers that I am here because I am concerned with my dog's aggressionIf my dog had been a really nice dog in the school, they should have wondered why I would keep telling them that he is aggressive if they were responsible trainersDespite of this fact, the manager told me after months later that they cannot give me a refund since I did not enroll for the Intensive programNon of the trainers recommended that program and also the explanation on the website for this program does not apply to my dog The owner is keep telling me that I am not willing to work with my dog's issue but that is totally not trueI am not willing to work with people who are not responsible, who would keep ignore me when they want to, and who is insisting that the dog is a good dog when they know that most of the dogs behave nicely in front of the trainers who have worked with them It is true that they offered me to take my dog for a week for another trainingHowever, I was almost forced to make this choice because the owner said that she is not willing to talk about a refund if I do not give them another chanceThe video that the owner has is when my dog is with the trainers which he definitely would behave very nice so that will not prove that my dog is a good dogI also have a proof of the recorded file of when I first talked to the ownerShe gave me the impression of how she would try to find the reason my dog is not behavingHowever, they didn't and my dog was still the same as soon as he came back homeCarie, the main trainer, also seen how my dog changes instantly not listening to my commands as soon as he went in to the apartment building As a business, they do not consider a client's complaint seriously and would ignore as long as they would like unless I contact them every dayThey are not responding to the issues of how the trainers were irresponsible during the weeks board and train program that I PURCHASEDFrom this, you can automatically understand how they actually agree to the fact that I have problems with, and trying to insist that I am the irresponsible owner because I do not so any follvisitsSincerely, [redacted] ***