Acacia Internal Medicine

We have received the above referenced complaint regarding a missed appointment fee charged to the patient.Our office policy does require cancellation of an appointment at least one business day prior to the appointment to avoid a $25 missed appointment fee. The patient did...

contact our office two days prior to the appointment, but abruptly terminated the call. At the time our office staff did not know that the patient's intent was to cancel the appointment.Therefore, when the patient did not show up for her appointment her account was assessed a missed appointment fee.We have reversed the fee on the patient account and sent a written notification to the patient. Enclosed is a copy of our correspondence to the patient.Please do not hesitate to contact me directly if you require further information or clarification at ###-###-####.