AC Service

Review: AC Express came out three times to service the AC in one of my rental homes. I paid him for services rendered. My tenant kept complaining about the Central Air not working properly. Finally, I called Quality Heating and Air. The serviceman from Quality said the filter in return was dirty not allowing proper air flow, unit was overcharged short cycling too much pressure on liquid (high side). The serviceman from Quality evacuated some of the refrigerant (R-410A)from the system.I called AC Express and told Kenny the serviceman who came to my rental property 3 times to service the central air. He was very rude and unprofessional. I told him what Quality Heating and Air had said about the unit, he said he had changed the filter, but he didn't and also had put too much refrigerant in. Quality Heating and Air charged me $152.00 to correct the problems that Kenny didn't correct. I told him about the service call I made to Quality Heating and Air, and what they said the problem was. I told him that he should refund my money because he didn't do what he was suppose to and I had to pay someone else to fix his errors. Three service calls. The first service call he charged $138.00 the second service call he charged $80.00 and the last service call he didn't charge. He became irate and and he hung up on me. He said he would call me back that he was with a customer. He never returned my call.Desired Settlement: Refund of money for services not rendered.

Consumer

Response:

The complaint is with AC Express-1015 [redacted]