ABT Towing Services

We have received Ms [redacted] complaintAfter reviewing the information we determined this was a legitimate towThe vehicle was not parked within the lines of the parking spaceThe customer admits in the complaint that she did park over the line and the rental office advised her a vehicle can be towed for parking six inches over the lineThe vehicle was in clear violation as it occupied two parking spaces, I have attached a picture to support our claimUnfortunately her negligent parking resulted in a fine which will not be refunded

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Per our conversation earlier, I was able to further look into your claimYour vehicle was towed the first time due to non compliance with the parking rules of that communityIt is required that all cars onsite display a valid parking permit, there was no permit in your vehicle
Therefore, your vehicle was not wrongly towedThe second tow, on *** occurred because the pass you had displayed was expiredThe driver being willing to release your car to you at a gas station in no way effects our pricingImpounds are not charged by distanceIt is always a flat rate of ***, and often includes storage and after hour feesBecause you did not want to wait for our office to open at am, you were charged a *** "after hour" feeHad you have waited until the morning, it would have been $*** My apologies that you feel wronged by this incident, our driver simply had a job to doAbiding by the apartment communities parking rules will eliminate any towing in the future

We have received Ms. [redacted] complaint. After reviewing the information  we determined this was a legitimate tow. The vehicle was not parked within the lines of the parking space. The customer admits in the complaint that she did park over the line and the rental office advised her a vehicle...

can be towed for parking six inches over the line. The vehicle was in clear violation as it occupied two parking spaces, I have attached a picture to support our claim. Unfortunately her negligent parking resulted in a fine which will not be refunded.