Abracadabra Restoration Specialists

We were referred to Abracadabra and even though we were outside the service area, Paul came to us working around our schedules. So easy to work with, he sat down with us and measured and shared options, made recommendations, but was willing to do whatever we decided. He made many trips to our location and took care of all the behind the scenes consulting with the local government to get all the permits we needed for the job so we never had to make a call or lift a finger. The roofers were amazing and took only 1/2 a day to remove and replace our custom roof. The work was good quality looks fantastic. The men doing the construction work were polite, considerate, and friendly as they turned our house from drab to fab! Paul was there to help and supervise throughout the project and we felt he was looking out for our best interests.

Review: [redacted] at Abracadabra gave me an estimate to fix roof leak and guaranteed roof not to leak for one year. Work was done, I paid him $2200 but when tenant moved out I noticed the leak was still there. Not as bad but enough to ruin ceiling below...Same exact spot that had been leaking. This was in September. [redacted] came by once to try to repair from inside but that didnt stop leak. New ceiling is ruined/sagging again and [redacted] continues to put me off. I have been asking him for 5 months to fix the leak with nothing but empty promises made.Desired Settlement: This I am unclear on. All I have ever wanted is the leak to stop. I would be happy if reimbursed half of what was paid-$1100

Business

Response:

I’ve

got to say this is quite surprising being that 3 hours prior to receiving this

Revdex.com complaint he and I were on the phone scheduling a proper roof repair rather

than the patch he wanted.

Some

history: Our company was scheduled to

make repairs in Dec 2014 by a tenant in this 100+ year old rental house. The tenant complained about the rough

condition of this house and that the roof had been leaking for some time with

the landlord taking no action. Upon inspection,

and having very limited access to the attic, we found all the internal gutters

to be in very poor condition. The client

signed a contract detailing exactly what we would do to line the gutters. Fast forward to Sept 3rd 2015 when I get a text that the roof is

again leaking. On Sept 11th we return to the job to find the gutters (per

our contract) in perfect working order but additional leaking is occurring

on the roofline in an area not far from one of the gutter repairs. This area was not in a place we

could have even been able to look at previously. The customer thought this should be repaired

free of charge as part of our warranty.

I offered to do a temporary patch free of charge that day because he did

not want to pay for a proper repair. In

our discussion he was told the temporary repair came with no guarantees and it

may not last for any length of time because the roof decking was rotted from

years of neglect. I checked back with

him 1 month later and he was very pleased.

I got a text in late October 2015 that that area had started leaking

again along with another leak in the front of the house and when would we come

out to ‘patch’ it again. The customer

has multiple repairs in this house that continue to be neglected.

This

customer left a voicemail in January 2016 that if we did not come to fix his

roof for free he would take us to court. After speaking to him about this he said he

just wanted to get our attention. I have

received over 140 texts from him since Sep 2015. All of this has been dealt with professionally

and in a timely manner. There has never been any discussion or expectation of a

return of money. In the over 30 years in

business and a decade that our company has been doing roofing we have had maybe

3 returns and ALL of our customers have been 100% satisfied with our work. In my opinion this complaint is baseless and

is just someone looking to get needed repairs done free of charge.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,