ABM Industries

At this time, I have been contacted directly by ABM Industries, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: ABM has acknowledged that the damage caused to our vehicle is their responsibilityThey stated they are sending us a check to pay for the damage and will also provide a loaner vehicle if we need one while the work is being completedWe clicked the link to accept their offer, and are still waiting to receive the check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted]

Revdex.com:At this time, I have not been contacted by ABM Industries, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Very poor customer service: I could not read the parking meter screen in the bright sunlight and as a result, went over about minThe $ticket was disarming but the small print told me to pay $within two weeks (misleading?); while the $was not unreasonable, I requested a reduction due to the circumstances and included a photo of their screenWithin a few hours I received a form letter but with no amount for the reduction filled inWondering what this meant, I placed a call to the specified number and was directed to submit an e-mailThe agent was polite but had to check with her supervisor twice for this small requestTwo e-mail attempts resulted in no response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [My car was in fact moved from the spot it was parkedA few yards but nevertheless it was moved so that the person in front of me could move their carThe mechanic that worked on my car stated that regardless of what happened or the order that the events happened the fact remains that my car was forced into a different gear I found my car moved from the spot it was in and it was in third gear which is not the gear it was in when I left it in the lot also, I was asked to leave my car keys with the attendant despite the fact that I purchased a spot hero that assured me I had a parking spot The piece that was replaced was the gear shift cable I had filed a claim with ABM after speaking to their General Manager and I have been told that my claim is being processed I assume this means that the claim will be deniedMy car was fine when I left it in the care of their attendant and whilst I understand that mechanical issues are not the responsibility of the parking lot this was not just an instance where my car failed due to wear and tear Someone forced my car into another gear while the engine was lockedWhat ABM failed to tell you was that their attendant told his manager (who later relayed this info to me) that the car wouldn't "start" and therefore he had to push it to move it out of the way Perhaps, their attendant needs to be interviewed to understand the events of the day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

After reviewing the complaint and the materials provided by the complainant, ABM has voided the parking ticket in question and all associated collections fees, etc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by ABM Industries, Incregarding complaint ID [redacted] .Prior to contacting Revdex.com, I have reached out to the manager, then a regional VP, via email about times over a course of a year They never sent the $refund check to my home address or my PO Box address, though they mailed invoices correctly to my home address multiple times.I do not understand why such an easy refund cannot be made after months I will do everything to avoid ABM Parking in the future.Recently another issue with ABM Parking arose; this time it's a scam at parking lot in a shopping mallSincerely,**

The decision to deny [redacted] request for an exception to the parking policies at the garage in question was made by the property owner, not ABMWhile ABM did not have the authority to override the property owner's decision regarding [redacted] claim, ABM has reimbursed [redacted] the daily rate that he was charged as a courtesy to fully resolve this matter

After reviewing [redacted] ***'s complaint and the documents she provided, ABM has voided the parking tickets issued to [redacted] along with all collection fees, etc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.ABM Parking has issued us a check to cover the damage to our vehicle, and they paid for a rental vehicle while ours was being repairedWe are pleased with this resolution, and thank the Revdex.com for their involvement! Sincerely, [redacted] And [redacted]

Revdex.com of Metropolitan New York, ABM Parking Services has received the customer complaint (ref# [redacted] ) and appreciates the opportunity to respondSpecifically, [redacted] complains that her vehicle (Buick Rendezvous) was damaged while in our possessionShe would like towing charges and vehicle repairs to be reimbursedOur investigation determined that the damage to the vehicle is of a mechanical nature, for which we are not liableOur attendant on duty has been an ABM employee for over years with a clean service record and no accidentsHe has moved tens of thousands of cars in his careerHe is a qualified driver, and is familiar with the make and model of the vehicle that [redacted] entered into our service [redacted] arrived at our parking lot at 9am on She parked the car herself and left the keys in the car (because she was blocking in another customer)When [redacted] ’s car need to be moved, the attendant entered the vehicle, inserted the key into the ignition, put his foot on the brake, and turned the keyNothing happenedWith the key in the “on” position, the attendant put his foot on the brake and moved the shift lever into “neutral”Nothing happenedThe attendant left the vehicle in it’s placeWhen [redacted] returned to her vehicle later in the evening, the car was in the same space that she left it [redacted] ’s claim that “the attendant in his rush to move my car didn’t turn my car on properly and forced my car into a gear intending to put it into neutral” is inaccurate [redacted] did not witness the attendant ever enter her vehicle, and this claim is very simply put an assumptionFurthermore, there is no reason for any vehicle to be put into neutral unless a prior mechanical problem exists that prevents the vehicle from being started and operated normallyWhile we understand the frustration that can be caused by mechanical failures with vehicles, we ask that you please keep in mind; vehicles are consumable products that wear down over timeThe vehicle in question is years old with high mileageHer mechanic’s claim is an opinion, not a fact, and was given over the phone without any inspectionIt’s ABM’s position that we did not damage the vehicle, nor are we liable for any damage to the vehicleHowever, as part of our customer service efforts, we offered to extend the hours of her parking purchase for that day while she awaited a tow truck (which she accepted) and one month of free parkingABM sincerely regrets any inconvenience this issue may have causedPlease feel free to contact me directly at ###-###-#### if you have any additional questions or concerns in this matter

Revdex.com:At this time, I have not been contacted by ABM Industries, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by ABM Industries, Incregarding complaint ID [redacted] .Sincerely, [redacted] I received email from dan M [redacted] at abm that he will cancel ticket and get me out of collections