ABC Home & Commercial Services

We've had extensive conversations with the homeowner and we believe we've come up with solutions and agreements to satisfy the homeowner We're scheduled to perform work at their home on Saturday 5/and believe that work will lead to to customer being satisfied

We have taken the steps Ms *** has requested and all pest control services (including termite service) have been cancelled. We regret and apologize for the inconvenience caused to Ms *** from the communication and scheduling issues that have arisen
as we've merged the vastly different operating systems of ABC and the previous ownership of that office

We're not the "ABC" that offered the Groupon the person refers to. It's this company - http://www.abclawnservices.com/. We have no ownership or anything to do with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** has contacted the customer and put together a plan to treat for the *** issues - The plan is as follows:
We are going to credit one service to his account which
is $*** One of our technicians is going out
tomorrow morning to retreat for ***, and then again in days for a
follow
up*** *** has a direct contact person, and number, to call if he has any issues he needs handled

My name is *** *** the division manager for ABC Home and Commercial servicesI have spoken to Mrs*** shortly after this issue arose and I offered to send our team back out to clean the area in question but she declined this offerWe understand the frustration caused by this much needed
rainfall but it can make mowing difficult at bestWe accept full responsibility for the clippings getting our her home and patio and would love the opportunity to clean these areas but will need the customers permission.*** ***Division Manager

We have credited your account for an irrigation repair of $
Sod replacement will cost $and ABC will treat this as warranty also, and
credit the accountHowever, there are other places in the yard where the irrigation
system needs to be repaired to ensure any
additional turf will thriveWhether
the repairs are performed by our irrigation employees or another company, we
cannot install turf and warranty the turf, until these repairs are completeIf
you'd like ABC to make the irrigation system repairs, please call our office to
arrange for an irrigation specialist to make the needed repairs to your system
Once complete, we will schedule the warranty sod replacement."
Additional note: Due to late fall install, sod will likely remain
dormant until spring green up

We've had extensive conversations with the homeowner and we believe we've come up with solutions and agreements to satisfy the homeowner.  We're scheduled to perform work at their home on Saturday 5/2 and believe that work will lead to to customer being satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: In their invoices they are either ovebilling or fraudulent
Regards,[redacted]

We regret the inconvenience the customer experienced and apologize for the difficulties in communication.  We have credited the remaining balance of the customer's account and there is no money owed.

We offered to return as many times as was necessary to get any pest problem under control.  That's the guarantee we make to all customers.  Since we cannot guarantee that all pest control problems can be solved with one visit, we promise to return until the customer is satisfied and that...

any return visits are at no charge.  That protocol is fairly standard industry practice.  When the customer declined the offer of return visits, we credited the money back to the account.

Revdex.com:
This letter is to inform you that ABC Home and Commercial Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/24/2014 2:11:41 PM and assigned ID [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: ABC replaced the sprinklers where they replaced the sod, therefore eiher a full refund on the areas sodded or replace sod where the area was originally sodded by ABC. Also, please note my yard is not dormant.
Regards,
[redacted]

ABC is happy to sit down with the party involved and Revdex.com representatives, and have the Revdex.com arbitrate the case. We're anxious to proceed as quickly as possible.

We hated to hear that this potential client did not receive the service that ABC Home and Commercial ServiceS is know for. After close review of the chain of events, it appears the client was in contact with our Houston ABC office when in fact the College Station area is serviced as apart of our...

Austin team. I attempted to contact the customer to explain that we now have his request in hand and will have an inspector make contact, meet on site and provide a bid.Again, I apologize that your inquiry was not a solid service experience but feel confident now that we have directed your need to the local office, you will receive the information you have requested.Thank for the opportunity to correct this issue and we are looking forward to servicing your lawn and landscape needs. [redacted]Division Manager-LAWN