We work hard to accommodate everyone's schedule and it is a challenge some time. In Mr [redacted] case, he does not reside at his shore home and for scheduling with him, the time frame of his availability is even shorter than most. My staff was unaware that Mr. [redacted] does not live...
there full time and would only be available on Friday and maybe Mondays. Thus when we could not get to him on time, he had to drive down form his primary residence to met us there.
We apologized to the [redacted]'s and I alerted my staff about his situation and will do what we can to accommodate his situation as we would with every customer we service. The best way to get ensure we don't miss an appointment is to be the first appointment of the day. This way if we get hung up at another customer service it is not Mr. [redacted] appointment that must be rescheduled.
We work hard to accommodate everyone's schedule and it is a challenge some time. In Mr [redacted] case, he does not reside at his shore home and for scheduling with him, the time frame of his availability is even shorter than most. My staff was unaware that Mr. [redacted] does not live...
there full time and would only be available on Friday and maybe Mondays. Thus when we could not get to him on time, he had to drive down form his primary residence to met us there.
We apologized to the [redacted]'s and I alerted my staff about his situation and will do what we can to accommodate his situation as we would with every customer we service. The best way to get ensure we don't miss an appointment is to be the first appointment of the day. This way if we get hung up at another customer service it is not Mr. [redacted] appointment that must be rescheduled.