Thank you for giving us an opportunity to respond to this case through Revdex.comWe have earned A+ rating from The Revdex.com for our customer service and overall business operationsWe strive to maintain our rating by meeting and exceeding customer expectations every day.We appreciate the opportunity to review the concerns and we take Mr [redacted] candid feedback in a positive lightMr [redacted] hired us to develop a custom application developmentThe below facts show how ATI stood ready to fulfill Mr [redacted] requests and the Mr [redacted] is the one who stopped or terminated the project.According to Mr [redacted] this will have a “good business model to Skype/Microsoft” but he had very limited budgetJust like any new app idea development of a new customer it required discovery session, in-person meetings, phone meetings, brainstorming and preparing the documentation (Scope of Work) before starting the programming efforts We spent several hours for these efforts here are some of the efforts breakdown -Discovery Session ( Marketing Director and Web Developer)R&D (Led by Software Engineer)Preparing Deliverable Expectation Document and Scope of Work (Led by Solution Architect )Brainstorming and Technical Phone Meeting with MsLakshmi S [redacted] ( [redacted] associate)After the discovery session and phone meeting we presented him an estimate on July 1st When he decided the move forward with us, we did pro-rate him for the discovery session fee as promised and adjusted that amount in the invoice (dated July 2015)After that, Mr, [redacted] went back and forth on his requirements and his budget was still limitedAs his scope creeped, so did the costThe scope of work was changed to meet his budget We sent him the Deliverable Expectation Document on Aug 3, Mr [redacted] did not show any objection at that time in fact, on Aug Mr [redacted] stated “All materials are ready to submit to you for the screen flowHow do you want me to get them to you?”Mr [redacted] kept us engaged with these efforts and we kept researching and educating him on the implementation details along the way After spending several man-hours on this project and getting all the required information, implementation details and technical insights (know-how); suddenly Mr [redacted] changed his mindHe didn’t want to work with us and wanted the refund for the services that was already provided to himIn our invoice (dated 07/09/2015) the Terms and Conditions clearly states - "Since we deliver services, we will not be able to refund for any terminated contractsIf the contract is terminated for any reason, the Client shall be billed for the work executed by us and not paid by the Client."Here are a few facts from the email communication between Mr [redacted] and our company, ATI -Despite the above agreement in place, when Mr [redacted] came back and requested for the refund in the month of September 2015, we went back and reviewed all the efforts we put on his project and calculated the cost very conservativelyWe offered him he refund of unused fund or an option to still continue working with him on his project.On Oct Mr [redacted] said he will review our offer soon when he gets a chance.On Oct 27, Mr [redacted] said he was in real shock of seeing the efforts breakdown.We had plan and desire to complete Mr [redacted] project that we had undertakenMrTanlen terminated the project not usTherefore, despite our no refund policy we can only refund him what we had offered him in the month of September via email
Thank you for giving us an opportunity to respond to this case through Revdex.comWe have earned A+ rating from The Revdex.com for our customer service and overall business operationsWe strive to maintain our rating by meeting and exceeding customer expectations every day.We appreciate the opportunity to review the concerns and we take Mr [redacted] candid feedback in a positive lightMr [redacted] hired us to develop a custom application developmentThe below facts show how ATI stood ready to fulfill Mr [redacted] requests and the Mr [redacted] is the one who stopped or terminated the project.According to Mr [redacted] this will have a “good business model to Skype/Microsoft” but he had very limited budgetJust like any new app idea development of a new customer it required discovery session, in-person meetings, phone meetings, brainstorming and preparing the documentation (Scope of Work) before starting the programming efforts We spent several hours for these efforts here are some of the efforts breakdown -Discovery Session ( Marketing Director and Web Developer)R&D (Led by Software Engineer)Preparing Deliverable Expectation Document and Scope of Work (Led by Solution Architect )Brainstorming and Technical Phone Meeting with MsLakshmi S [redacted] ( [redacted] associate)After the discovery session and phone meeting we presented him an estimate on July 1st When he decided the move forward with us, we did pro-rate him for the discovery session fee as promised and adjusted that amount in the invoice (dated July 2015)After that, Mr, [redacted] went back and forth on his requirements and his budget was still limitedAs his scope creeped, so did the costThe scope of work was changed to meet his budget We sent him the Deliverable Expectation Document on Aug 3, Mr [redacted] did not show any objection at that time in fact, on Aug Mr [redacted] stated “All materials are ready to submit to you for the screen flowHow do you want me to get them to you?”Mr [redacted] kept us engaged with these efforts and we kept researching and educating him on the implementation details along the way After spending several man-hours on this project and getting all the required information, implementation details and technical insights (know-how); suddenly Mr [redacted] changed his mindHe didn’t want to work with us and wanted the refund for the services that was already provided to himIn our invoice (dated 07/09/2015) the Terms and Conditions clearly states - "Since we deliver services, we will not be able to refund for any terminated contractsIf the contract is terminated for any reason, the Client shall be billed for the work executed by us and not paid by the Client."Here are a few facts from the email communication between Mr [redacted] and our company, ATI -Despite the above agreement in place, when Mr [redacted] came back and requested for the refund in the month of September 2015, we went back and reviewed all the efforts we put on his project and calculated the cost very conservativelyWe offered him he refund of unused fund or an option to still continue working with him on his project.On Oct Mr [redacted] said he will review our offer soon when he gets a chance.On Oct 27, Mr [redacted] said he was in real shock of seeing the efforts breakdown.We had plan and desire to complete Mr [redacted] project that we had undertakenMrTanlen terminated the project not usTherefore, despite our no refund policy we can only refund him what we had offered him in the month of September via email