ABA Heating and Cooling

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [redacted] Please note [redacted] response are below under RESPONSETo Whom it May Concern,In regards to this customer we have gone out to her home every time she has called in for the unit not coolingWe replaced the outside condenser on 5/12/when our technician went out and sold her this repair he told her he would prefer she replace the entire unit but the inside air handler was a day order so in order to get her home cooling she decided to go ahead with the condenser replacement.RESPONSE: 5/11/ABA was contacted by the tenant to diagnose the AC not cooling in the unitThe technician did not offer nor did he speak directly to me offering to replace the entire unitI was not offered to replace the outside unit only, because the technician was not familiar with the aqua termal units on the property5/15/– My AMEX was charged for An Install Ton [redacted] Condenser yr Part yr labor warranty replaced pistonThe receipt indicated “ [redacted] ***”5/25/– Company was contacted indicating the unit was not cooling and not cooled for a couple of days and was constantly runningShe called us back 6/02/and said it was no longer cooling we sent our technician out that day and he adjusted the refrigerant charge on the systemRESPONSE: On 6/2/the tenant contacted me to indicated the unit was still not cooling and would not cool beyond degreesI contacted ABA to inform of the issue and they indicated they would coordinate with the tenant when to go back on site to confirm the issueWhen the technician went on site they indicated the filters were not installed properly and that was why the system was not cooling? The technician added refringent and indicated that should fix the problemThe technician did not do any additional diagnoseREPONSE: 6/2/I inquired on what I was charged on and why the unit was not workingI received a receipt from [redacted] at 11:02am on 6/2/for An Install Ton [redacted] Condenser yr Part yr labor warranty replaced pistonThe receipt indicated “ [redacted] ***”They called back on 6/07/and said it was not cooling again we sent a technician out again and he detected a refrigerant leak at the coil in the air handlerAt this point the original technician that sold her the condenser called and found the air handler in stock and let the customer know that he could get it installed for her that day (6/082017) and she said she would let him knowRESPONSE: 6/7/tenant informed unit still not cooling beyond degrees and that it was unbearableIndicated that technician called indicated an additional repair was requiredI called [redacted] the technician and was informed that the air handler was the issue and would be an additional to replace and he had the part in stock and could repair the following day 6/8/Later that day the tenants called our technician and asked him if he was able to find the part and he told them yes, he had and was waiting to hear back from the landlord (Ms***) about hours later Ms [redacted] called us to let us know she would be proceeding with the repairWe sent our installer out that day to put in the unit we had to shut off the water because the unit works by pulling water from the hot water heater so we had to shut the water off so it would not flood the houseUnfortunately while soldering that unit our installer had solder drop into his eye and he had to leaveWe sent our other installer out as soon as he was done with his job he was on that day to get the install finished, I personally apologized to her about the office not communicating with her regarding this situation.RESPONSE: 6/8/– My AMEX was charged prior to work being completed however, I never received a receiptTechnician came to install unit at 9:30am and left at 11:30am due to an injuryThe office indicated someone would be on site by 4:00pm I contacted office and asked the ETA of when the work would be completedAt 6:30pm a different technician (***) returned to complete the work and shut off the water to the unitHe indicated to the tenant that the system was a “pancake” unit and he was not familiar with how to replace and would take hours to completeThe technician left the property leaving both the water and AC not working indicating he would not be able to complete that evening and would return the next day by 12pmIt got late while the installer was putting the unit in, the tenants asked him to come back the next dayThe installer went back and it did take him the better part of the day on 6/09/we had instructed him to be very careful especially as this was a water unit and we could not afford for any mistakesHe even spoke with Ms [redacted] and let her know what was going on a few times during the dayRESPONSE: 6/9/– [redacted] did not initiate the call, when I contacted the dispatcher [redacted] around 7pm I asked she have the [redacted] contact me and he again expressed the difficulty of the unit and was not certain how long it would take to completeI also asked that the Manager contact me the next dayRESPONSE: 6/10/-I contacted the office around 9:15am and was advised he would could contact when he was in routeThe technician did not arrive until 1:15pmThe technician did not leave the property until 7:11pm, however, he left grease stains on the carpet and walls and misplaced the screws to the until leaving only a few screws attachedThey did not clean up after themselvesAfter the install was finished 6/09/Ms [redacted] called asking me for compensation on the poor communication from the office I apologized to her and told her I could offer her a maintenance on the units at the home and she said that was fine.RESPONSE: 6/10/– When I called to speak with the manager [redacted] , I asked if she received my message to contact meShe indicated she was busy and would need to get all the information prior to assisting me [redacted] was extremely argumentative indicated I had a brand-new unit and should be happyHowever, I explained to her the dates and the lack of communication on the part of ABAShe offered me a free maintenance check however, I expressed I did not feel that was sufficient due to the delays in repair and that my tenant was moving due to this repeated issues with AC not working in summer monthsI did ask that they clean the carpet/grease stains on wall and to coordinate with the tenant [redacted] indicated the technicians did their job to the best of their ability and continued to not listen to my concerns but defend the company and that the job was done.She also asked that we clean a grease stain on the carpet which I told her was no problem this was on 6/12/At the time we communicated with the tenant on getting the carpet cleaned and they told us we did not cause the stain it had been there we did not know they were in the process of moving out until we called on 6/15/and they told us they moved from the property because they had many ongoing issues with their landlordWe still nevertheless cleaned it for them we had to reschedule several times due to installations and emergency calls but on 6/21/we got out there and cleaned it as promisedAfter the reschedules on the carpet cleaning Ms [redacted] called me again wanting compensation for being rescheduled on the carpet cleaning/ poor service and I explained to her that I could not give her compensation because I believed we provided her with exceptional service and she told me at that point she felt like I slapped her in the face by only offering her the maintenanceRESPONSE: 6/13/I contacted ABA because they were supposed to clean carpet on 6/13/per their conversation with the tenant They did not call or show up to complete as promisedI coordinated the carpet clean for 6/21/and they did not apologize for the miscommunicationShe called in 7/06/and said the unit had stopped cooling it was late in the afternoon and we were booked for the rest of the day so we sent the technician back out the next day 7/07/and he diagnosed the compressor was out,which is under full warranty no charge for a new one, according to the technician the compressor most likely went out because of the coil leaking before we replaced the coil but other than that we can only assume it was a bad compressor from the factory which we have no control ofWe ordered the compressor from [redacted] and they had non in stock it was a special factory order she called in and we told her this, she was unhappyShe no longer wished to speak with me only the owner which we explained to her was in the field and would not be able to call her for quite a whileShe called back in on 7/14/and we told her we still did not have the compressor and we would call her as soon as it was in, she became irate and we told her that we could get a compressor that would work but she would have to pay for it because it wouldn’t be from the manufacturer and thus not under warrantyAt this point the customer has disputed both her credit cards and has committed theft of serviceWe received the compressor this morning and we will not install it until she has resolved and withdrawn her disputesWe have also called [redacted] to describe our situation and the have removed her warranty on the unit until further noticeIf she doesn’t withdraw her credit card disputes we will have to put a lien on the property for theft of services and our equipmentPlease contact us if you have any further questions.RESPONSE: On 7/6/at 9am I called to indicate the AC was not still not coolingAt the point I was personally living on the property due the tenant moving out and could confirm it was not cooling beyond degrees and was constantly runningDispatch [redacted] indicated the technician would be on site on 7/7/between 12pm-5pm7/7/– @ 5:30pm I contacted dispatcher inquiring ETA on technician [redacted] text me from [redacted] with the technician info from [redacted] During that text, I requested the manager contact me on MondayShe responded with “Yes ma’am I will relay the message and let her know your expecting her call Monday morning (:” The technician did not arrive until 7pm and left at 7:45pmIan contacted someone by phone and indicated the compressor was bad and could have installed improperlyHe indicated the unit said March and this was the first time he saw a compressor being bad so soon and that the previous technician may have overcharged the unitHe indicated he would order and they should be in stock and would replace on 7/10/I indicated to Ian that I wanted to speak with [redacted] the owner to express my concerns/issues with the service I received with ABAIan indicated he would have him contact me as soon as possible7/10/– 10:52am I contacted [redacted] dispatcher & advised her I was disputing charges with AMEX because I was sold a faulty unitShe indicated she would contact me back in regards to the partsShe never returned my callSame day at 3:14pm I called back spoke with a [redacted] who disconnected the call while I was inquiring and indicated the phone system went downShe indicated the parts would be in 7/12/17.7/14/– 8:am I spoke with [redacted] and inquired on the compressor that she indicated would be available on 7/12/I was frustrated and expressed to her the lack of communication and why did I have to continuous call to inquire on service calls etc [redacted] offered I pay to have the compressor out of pocket because I had to wait on the warranty part that she now was not sure when it would arriveI expressed to her that yes, I had disputed ALL charges because I don’t believe they sold me a non-functional unit and kept making excuses and I still had not heard from the ownerShe yelled indicated the owner [redacted] is busy and on technician calls and I could do what I needed to doI told her I did not want to argue with her but that I just wanted an operable unit after months of a non-working unitI filed the complaint with BB on 7/14/I have not been contacted by ABA owner or any office person regarding disputes or cancelling warranty with [redacted] Nor have I been contacted to install the compressor they now have in stock since I have contacted the Better Business UnitSOLUTON: I am happy to schedule for ABA to remove the Ton [redacted] Condenser yr Part yr labor warranty replaced pistonThis would have to take place on a SaturdayI do not want to do business with this company because they are not honest and are accusing me of theft after they have refused to fix a unit they installedI can be contacted at [redacted] for further informationI will have a reputable company install the unit properly have a AC not works properly

ABA has no further commentsThis matter has been turned over to our attorney for collection.? Thank You,? [redacted]

ABA will not be picking up the unit, and our attorney has advised that he will be reaching out to this customer Thank you, [redacted]

To whom it may concern: The owner [redacted] has spoken with this customer and has come to a resolution of refund of Please call us if there are any additional questions

We have been more than accommodating trying to get her unit working for herWe cannot control warranty orders but we do apologize for any communication errors on our endHowever at this point with her cancelling her credit card charges we will not do any further work for this customer until she withdraws her disputesShe has thousand of dollars worth of equipment in her home unpaid forAs soon as she lifts the disputes on her credit card we will be more than happy to come fix her unit

Complaint: ***
I am rejecting this response because:Complaint against ABA Heating and Cooling has not been resolved even though *** *** said agreement had been reached As of today’s date, July 29, 2017, I have not received a refund from Mr***
Regards,
*** ***

To whom it may concern: The owner *** *** has spoken with this customer and has come to a resolution of refund of Please call us if there are any additional questions

To Whom it May Concern, In regards to this customer we have gone out to her home every time she has called in for the unit not coolingWe replaced the outside condenser on 5/12/when our technician went out and sold her this repair he told her he would prefer she replace the entire unit but the
inside air handler was a day order so in order to get her home cooling she decided to go ahead with the condenser replacementShe called us back 6/02/and said it was no longer cooling we sent our technician out that day and he adjusted the refrigerant charge on the systemThey called back on 6/07/and said it was not cooling again we sent a technician out again and he detected a refrigerant leak at the coil in the air handlerAt this point the original technician that sold her the condenser called and found the air handler in stock and let the customer know that he could get it installed for her that day (6/082017) and she said she would let him knowLater that day the tenants called our technician and asked him if he was able to find the part and he told them yes he had and was waiting to hear back from the landlord (Ms***) about hours later Ms*** called us to let us know she would be proceeding with the repairWe sent our installer out that day to put in the unit we had to shut off the water because the unit works by pulling water from the hot water heater so we had to shut the water off so it would not flood the houseUnfortunately while soldering that unit our installer had solder drop into his eye and he had to leaveWe sent our other installer out as soon as he was done with his job he was on that day to get the install finished, I personally apologized to her about the office not communicating with her regarding this situationIt got late while the installer was putting the unit in, the tenants asked him to come back the next dayThe installer went back and it did take him the better part of the day on 6/09/we had instructed him to be very careful especially as this was a water unit and we could not afford for any mistakesHe even spoke with Ms*** and let her know what was going on a few times during the dayAfter the install was finished 6/09/Ms*** called asking me for compensation on the poor communication from the office I apologized to her and told her I could offer her a maintenance on the units at the home and she said that was fineShe also asked that we clean a grease stain on the carpet which I told her was no problem this was on 6/12/At the time we communicated with the tenant on getting the carpet cleaned and they told us we did not cause the stain it had been there we did not know they were in the process of moving out until we called on 6/15/and they told us they moved from the property because they had many ongoing issues with their landlordWe still nevertheless cleaned it for them we had to reschedule several times due to installations and emergency calls but on 6/21/we got out there and cleaned it as promisedAfter the reschedules on the carpet cleaning Ms*** called me again wanting compensation for being rescheduled on the carpet cleaning/ poor service and I explained to her that I could not give her compensation because I believed we provided her with exceptional service and she told me at that point she felt like I slapped her in the face by only offering her the maintenanceShe called in 7/06/and said the unit had stopped cooling it was late in the afternoon and we were booked for the rest of the day so we sent the technician back out the next day 7/07/and he diagnosed the compressor was out,which is under full warranty no charge for a new one, according to the technician the compressor most likely went out because of the coil leaking before we replaced the coil but other than that we can only assume it was a bad compressor from the factory which we have no control ofWe ordered the compressor from *** and they had non in stock it was a special factory order she called in and we told her this, she was unhappyShe no longer wished to speak with me only the owner which we explained to her was in the field and would not be able to call her for quite a whileShe called back in on 7/14/and we told her we still did not have the compressor and we would call her as soon as it was in, she became irate and we told her that we could get a compressor that would work but she would have to pay for it because it wouldn’t be from the manufacturer and thus not under warrantyAt this point the customer has disputed both her credit cards and has committed theft of serviceWe received the compressor this morning and we will not install it until she has resolved and withdrawn her disputesWe have also called *** to describe our situation and the have removed her warranty on the unit until further noticeIf she doesn’t withdraw her credit card disputes we will have to put a lien on the property for theft of services and our equipmentPlease contact us if you have any further questions

Complaint: ***
I am rejecting this response because: I have spoken to the owner *** and I indicated I just want a working AC unit.Currently, the unit is not cooling as it should & is leaking water from the spout in the bathroom over the tubI have taken a video to illustrate this water leakageIn addition the unit is making a loud buzzing noise*** indicated someone would come last Thursday, August 3, However, no one has comeIt is not my intention to not pay for the unit but, I do want an operable unit that is not loud & leaking waterI have contacted my credit company and the charges will be reversed minus the $creditHowever, I want a guarantee ABA will come & fix my unit to a condition that is operable on a continuumI did not have a working unit since installation in June and gravely disagree with the level of service and communication I have received from ABAI am now being threatened with an attorney when this company is not fufilling their terms but expect to be compensated for a non functional piece of equipmentI have offered for the company to remove the product but, they have refused and claiming theft.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I did not respond to the last message on 7/19/and my case has now been closedIt is not resolved as the company has not provided me with any warranty information and still disputing charges and have not applied the discounts as they indicated they would I would like to reopen this case to provide the additional information from the owner.Thank you in advance,*** * ***

To Whom it May Concern:? ABA was under the assumption that this matter had been resolved as of 7/20/The owner of the company and another service technician went out 7/20/to correct the issues this customer was having with her unit, the issues were corrected and Ms*** was emailed an invoice from our office at 5:44pm per our owner giving her an extended year warranty on her equipment we installed previouslyMs***, upon our owner and technician leaving, was happy and told the owner she was going to call her bank bank and withdraw her disputesAt this point ABA has fulfilled our obligation to the customer? we feel that Ms*** is alluding paying for equipment that was installed in her homeWe have had no other option but to forward all of the documentation for the disputes, invoices, and complaints to our attorney to file suitAny further communication regarding this matter will be handled by our attorney.? Thank You,*** FannieABA Appliance Office Manager

Complaint: ***
I am rejecting this response because:I did not respond to the last message on 7/19/and my case has now been closedIt is not resolved as the company has not provided me with any warranty information and still disputing charges and have not applied the discounts as they indicated they would? I would like to reopen this case to provide the additional information from the owner.Thank you in advance,*** * ***?
?

The customer asked we send her refund by check and not put it back on her credit cardWe have sent a check in the amount of $on 7/28/

ABA has no further commentsThis matter has been turned over to our attorney for collection.? Thank You,? *** ***

Complaint: ***I am rejecting this response because: I have contacted American Express in regard to the charges and they confirmed ABA was paid on 7/31/as the charges have been reversedHowever, the unit is still leaking & making a loud soundABA is not willing to fix the issue and as I stated before ABA is welcome to come and get the unit at this point since they are refusing to fix the unit properlyI feel like I am being threatened by an attorney because ABA is refusing to fix my unit properly and as agreed & I initially disputed the charges because I didn't have a working until from installation.Regards,*** ***

ABA will not be picking up the unit, and our attorney has advised that he will be reaching out to this customer.? ? Thank you,*** ***

To Whom it May Concern: ABA was under the assumption that this matter had been resolved as of 7/20/17. The owner of the company and another service technician went out 7/20/17 to correct the issues this customer was having with her unit, the issues were corrected and Ms. [redacted] was emailed an invoice from our office at 5:44pm per our owner giving her an extended 5 year warranty on her equipment we installed previously. Ms. [redacted], upon our owner and technician leaving, was happy and told the owner she was going to call her bank bank and withdraw her disputes. At this point ABA has fulfilled our obligation to the customer  we feel that Ms. [redacted] is alluding paying for equipment that was installed in her home. We have had no other option but to forward all of the documentation for the disputes, invoices, and complaints to our attorney to file suit. Any further communication regarding this matter will be handled by our attorney. Thank You,[redacted] FannieABA Appliance Office Manager

Complaint: [redacted]
I am rejecting this response because: I have spoken to the owner [redacted] and I indicated I just want a working AC unit.Currently, the unit is not cooling as it should & is leaking water from the spout in the bathroom over the tub. I have taken a video to illustrate this water leakage. In addition the unit is making a loud buzzing noise. [redacted] indicated someone would come last Thursday, August 3, 2017. However, no one has come. It is not my intention to not pay for the unit but, I do want an operable unit that is not loud & leaking water. I have contacted my credit company and the charges will be reversed minus the $500 credit. However, I want a guarantee ABA will come & fix my unit to a condition that is operable on a continuum. I did not have a working unit since installation in June and gravely disagree with the level of service and communication I have received from ABA. I am now being threatened with an attorney when this company is not fufilling their terms but expect to be compensated for a non functional piece of equipment. I have offered for the company to remove the product but, they have refused and claiming theft. 
Regards,
[redacted]

To Whom it May Concern, In regards to this customer we have gone out to her home every time she has called in for the unit not cooling. We replaced the outside condenser on 5/12/2017 when our technician went out and sold her this repair he told her he would prefer she replace the entire unit but the...

inside air handler was a 21 day order so in order to get her home cooling she decided to go ahead with the condenser replacement. She called us back 6/02/2017 and said it was no longer cooling we sent our technician out that day and he adjusted the refrigerant charge on the system. They called back on 6/07/2017 and said it was not cooling again we sent a technician out again and he detected a refrigerant leak at the coil in the air handler. At this point the original technician that sold her the condenser called and found the air handler in stock and let the customer know that he could get it installed for her that day (6/082017) and she said she would let him know. Later that day the tenants called our technician and asked him if he was able to find the part and he told them yes he had and was waiting to hear back from the landlord (Ms. [redacted]) about 2 hours later Ms. [redacted] called us to let us know she would be proceeding with the repair. We sent our installer out that day to put in the unit we had to shut off the water because the unit works by pulling water from the hot water heater so we had to shut the water off so it would not flood the house. Unfortunately while soldering that unit our installer had solder drop into his eye and he had to leave. We sent our other installer out as soon as he was done with his job he was on that day to get the install finished, I personally apologized to her about the office not communicating with her regarding this situation. It got late while the installer was putting the unit in, the tenants asked him to come back the next day. The installer went back and it did take him the better part of the day on 6/09/2017 we had instructed him to be very careful especially as this was a water unit and we could not afford for any mistakes. He even spoke with Ms. [redacted] and let her know what was going on a few times during the day. After the install was finished 6/09/2017 Ms. [redacted] called asking me for compensation on the poor communication from the office I apologized to her and told her I could offer her a maintenance on the units at the home and she said that was fine. She also asked that we clean a grease stain on the carpet which I told her was no problem this was on 6/12/2017. At the time we communicated with the tenant on getting the carpet cleaned and they told us we did not cause the stain it had been there we did not know they were in the process of moving out until we called on 6/15/2017 and they told us they moved from the property because they had many ongoing issues with their landlord. We still nevertheless cleaned it for them we had to reschedule several times due to installations and emergency calls but on 6/21/2017 we got out there and cleaned it as promised. After the reschedules on the carpet cleaning Ms. [redacted] called me again wanting compensation for being rescheduled on the carpet cleaning/ poor service and I explained to her that I could not give her compensation because I believed we provided her with exceptional service and she told me at that point she felt like I slapped her in the face by only offering her the maintenance. She called in 7/06/2017 and said the unit had stopped cooling it was late in the afternoon and we were booked for the rest of the day so we sent the technician back out the next day 7/07/2017 and he diagnosed the compressor was out,which is under full warranty no charge for a new one, according to the technician the compressor most likely went out because of the coil leaking before we replaced the coil but other than that we can only assume it was a bad compressor from the factory which we have no control of. We ordered the compressor from [redacted] and they had non in stock it was a special factory order she called in and we told her this, she was unhappy. She no longer wished to speak with me only the owner which we explained to her was in the field and would not be able to call her for quite a while. She called back in on 7/14/2017 and we told her we still did not have the compressor and we would call her as soon as it was in, she became irate and we told her that we could get a compressor that would work but she would have to pay for it because it wouldn’t be from the manufacturer and thus not under warranty. At this point the customer has disputed both her credit cards and has committed theft of service. We received the compressor this morning and we will not install it until she has resolved and withdrawn her disputes. We have also called [redacted] to describe our situation and the have removed her warranty on the unit until further notice. If she doesn’t withdraw her credit card disputes we will have to put a lien on the property for theft of services and our equipment. Please contact us if you have any further questions.

ABA has no further comments. This matter has been turned over to our attorney for collection. Thank You, [redacted]