AARP

*** *** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC
RE: *** ***, Complaint #***
Dear *** ***:
We are in receipt of your letter dated May 18, 2014, regarding the complaint, #***, of *** *** concerning a request for a refund of the difference she paid to renew online and the subsequent discount renewal offer she received in the mailWe have investigated this matter and welcome the opportunity to respond
***'s account, # ***, is current and paid through 3/31/We apologize that it has taken longer than usual to resolve this matter. AARP regrets the inconvenience this matter has causedIn an email, dated 4/7/2014, we informed *** that her membership was extended for an additional 12-months New cards were sent, however, the new cards did not reflect the updated expiration date of March 31, 2018.
I have placed the order for new, cards with the expiration date of 3/31/2018, to be shipped via *** ** to:
*** ***
** *** **
*** *** ** ***
Also, a refund has been processed for $7.00, the difference between the regular and discounted membership fee. The check will be sent to *** ***, at the above address, and should arrive within three-four weeks
Should *** have further questions or concerns, she may contact me directly and I will be glad to assist her further I can be reached via email, at [email protected] or through the mail at,
AARPMember Communications OmbudsmanE St., NW, Room B7-221Washington, DC 20049Attention: Hilary Lieber
Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
*** ***Member Communications [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** ***Date: Tue, Jan 6, at 9:AMSubject: Complaint ID *** (vs AARP)To: ***@myRevdex.com.org
*** ***: This complaint has NOT been resolved and I ask that it remain open and active until such time that it is resolvedI did not initially reply to the email you sent me on 12/22/which contained the response from AARP forwarded to you on 12/19/The reason is because I wanted to make sure that Angelo B*** (AARP) followed through on the offer that he presented, which I would have acceptedHowever, as I indicated in my voice mail updates to you, I did not receive a new membership card within “2-days”, and on 12/31/the card that I finally received from *** was NOT the extended membership card (through January 2017) that was offered to me to compensate me for their poor customer service and in MrB***’s own words, my “frustration and inconvenience”Instead, I received my one-year membership card (to Oct2015) three months late (which means I ended up getting a month membership)MrB*** has not returned any of my calls to try to resolve this, so the complaint needs to remain open as unresolvedMrB***’s response to Revdex.com and myself has proven to be insincere and deceptive, and quite frankly, a lieI am willing to close the complaint as soon as I receive the new membership card that is valid through January I am extremely disappointed with this very poor customer service from AARPThank you *** ***
Regards,
*** ***

November 30, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW
10th Floor Washington, DC Re: *** ***, Complaint #*** Dear Mr***: We are writing regarding the complaint of Ms*** *** that was filed with your office on November 21, and transferred to our office for handling alleging that she received a letter and invoice billing her for a membership that she didn’t authorize. We have investigated Ms***’s concern and welcome the opportunity to resolve this matter Although Ms*** explained in her complaint that she has never ordered an AARP membership, our system indicates that a membership invoice was created under the name of *** *** in the amount of $16. Our system also shows that the request was made on August 10, at 11:10am EST from IP address *** by someone purporting to be *** *** who visited the following website, ***, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice. We apologize for any frustration or inconvenience this matter has caused Ms***As of today, November 30, 2016, we have removed the invoice from our system. Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-weeks for this change to take full effect. If Ms*** should receive any billing notices after January 11, 2017, she may call me directly at ###-###-#### and it would be my pleasure to assist her further. If more convenient, she can also send the mailing via email at *** or send it to the following address: AARP, Member Communications Ombudsman, *** * ***, NW, Washington, DC Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo SB***
Member Communications Ombudsman

Dear *** ***:
We are in receipt
of your letter dated June 21, 2014, regarding complaint, #***, of *** *** ***, requesting that AARP renewal notices being sent to his home be stopped. We have investigated this matter and welcome the opportunity to respond
According to our records, *** ***’s account is current and paid through 12/31/2016. In response to a 9/26/and 10/29/phone requests from *** ***, all appropriate suppressions related to our renewal mailings, including mailings from our service providers, were completed.
However, as each notice has specific codes that help to suppress specific names and addresses more effectively, I’m hampered in further investigating this particular problem without a copy of the mailing If *** *** would send us a copy of the solicitation, we can better search for the specific reason he remains on our mailing lists
The name and address we have on file is:
*** * *** *** *** *** *** *** *** ** ***
I'd also like to explain that AARP distributes “generic” promotional mail as part of our overall membership development program. These pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations
We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Hilary L***Member Communications [email protected]
cc: *** ***

never been on the web site listed love to see the date, time stamp and the ip address as proof that I signed up i'm a member of *** why would I sign up when I've been complaining about receiving unsolicited information for years you can close this complaint because I know it wont make any difference I will start sending the mail back to sender ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

March 21,
"LINE-HEIGHT: 115%>
*** *** ***
Revdex.com of Metro Washington DC and Eastern PA
*** * *** *** *** ***
*** ** ***
*
Re: *** ** ***, ID # ***
Dear *** ***
We are in receipt of your letter dated March 20, regarding the complaint of *** *** that he continues to receive unwanted mail from AARP despite his efforts to stop solicitation. We have investigated *** *** complaint and welcome the opportunity to respond
AARP makes every effort to comply with stop solicitation requestsHowever, we do not have record of receiving any previous communication from *** *** to request a stop solicitation at the address that he provided in his complaint letter. We apologize for any aggravation *** *** may have experienced in having this matter resolved
As of today, the name of *** ** *** and the following address have been added to all of AARP’s suppression files: *** *** *** *** ** *** We ask consumers to please allow weeks for the suppression to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer.
Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If for an unforeseen reason *** *** should receive any additional mailings in his name after June 13, 2014, he may contact me at *** *** and I will be happy to assist him furtherI ask that he please have the solicitation available at the time of his call, as each mailing has specific codes that will help us to suppress his name more effectively. If more convenient, he may mail the solicitation to my attention at: AARP, Member Communications Ombudsman, *** * *** *** *** ** *** or by email at ***
*
AARP also distributes “generic” promotional mail as part of our overall membership development programThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
Thank you again for bringing this matter to our attentionI hope this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G***
Member Communications Ombudsman
***
*
*

Dear *** ***,
">We are in receipt of your complaint filed with the Revdex.com regarding the AARP MedicareRX plan insured through ***
AARP Services monitors all member issues pertaining to their insurance concerns. After reviewing your complaint, we can certainly understand your concern over the issues you have raised
It is important to bear in mind, however, that AARP is not the insurance provider. AARP contracts with insurers to make coverage available to AARP membersNeither AARP nor its affiliate is the insurer. AARP does not market or sell health insurance
On your behalf I have reached out to our Escalations Team within *** to investigate your concerns regarding your pre-authorization and co-payment amounts for your medicationThey will conduct a full investigation and contact you with their findings within 5-business days Due to privacy laws, they will not be able to disclose their findings to AARP I have advised them that you are in need of your medication as soon as possible
As AARP is not the insurance provider, we do not have access to any information regarding your policy or records
Please accept our apologies for any frustration this experience has caused. At AARP, protecting our members and the trust which our members place in us is of the utmost importance
Thank you for bringing this issue to our attention and for your membership with AARP
Thank You
***
*** *** | Quality Analyst, Member Relations

April 7,
"LINE-HEIGHT: 115%>
Revdex.com of Metro Washington, DC and Eastern PA
*** * *** ** *** ***
*** ** ***
*
Re: *** *** ***, Complaint #***
To Whom It May Concern:
We are in receipt of your letter dated March 20, regarding the complaint of *** *** ** *** that she constantly receives insulting notices stating that her membership hasn’t been paid. We have investigated *** *** concern and welcome the opportunity to resolve this matter
Our records show that *** *** established a membership account (***) in August/with an expiration date of August/so she’s a member in good standing. This was conveyed to the member when she contacted our office via telephone on January 20, 2014. However, our records also indicate that we received a request from *** *** at *** *** *** *** ** *** to join AARP, which is the same address provided by the complainant. Therefore, an invoice was established in our system for *** *** in the amount of $on December 5, 2013. This process was initiated due to some contact that *** *** encountered prior to December 5, with the AARP Life Insurance Program, which is underwritten by *** *** ***. Once an invoice has been returned to us, we process it as a “bill me” in our system. As a result, an invoice is produced monthly unless we receive notification that the recipient is no longer interested, the membership invoice was sent in error or it has been paid. I apologize for the representative’s oversight in missing the invoice on *** *** account during her call on January 20, 2014, and I’ve forwarded this matter to the appropriate department as a future training refresher.
As of today, the invoice in the name of *** *** *** *** at *** *** *** *** ** *** has been deleted from our system. Since these invoices are generated monthly, *** *** could receive another mailing. I ask that she please disregard the mailing as it was produced prior to my response to her complaint.
If *** *** should receive another mailing after May 19, 2014, she may contact me directly at *** ***. I ask that she please have the mailing available, as it contains pertinent information that will assist me in resolving the issue
If more convenient, she can send the mailing to me at the following address: AARP, Executive Correspondence, *** * *** *** *** ** ***
Again, I apologize for any frustration or inconvenience this matter may have causedThank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateIf we can be of further assistance, please feel free to give me a call
Sincerely,
Angelo SB***
Member Communications
***

From: Executive CorrespondenceDate: Mon, Mar 30, at 11:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***- rebuttal submitted by *** ***, case #***To: *** *** Cc: Executive Correspondence , *** ***
Good morning Brenda,
I am writing to request that the below be submitted in response to the rebuttal submitted by *** ***, case #***. We needed additional time to research this item and subsequently the time allowed to respond via the on-line portal has elapsed. I would be appreciative if you could please submit this on our behalfThank you, Carrie S***
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
To Whom It May Concern:
We are in receipt of your notice regarding *** ***’s comments to our initial response about numerous solicitation mailings from AARP. We have revisited *** ***’s complaint and welcome the opportunity to respond to her concerns again
*** *** stressed that she’s still receiving AARP mailings and attached a copy of a solicitation from the AARP Life Insurance Program. I can assure *** *** that all suppressions were performed to stop these mailings after receiving her initial complaint. However, the timeframe still remains the same and ample time hasn’t been allowed to completely resolve this issue. Please disregard the reply date of April 1, that’s printed on the *** *** *** solicitationAs stated in my previous response, the process will take approximately weeks for this suppression to take full effect. If *** *** should receive additional mailings after April 9, 2015, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively.
Please consider this communication as confirmation that the name of *** *** and the address at *** *** *** Jamaica, NY *** were added to all of AARP’s suppression filesAgain, we apologize for any frustration or inconvenience that the additional mailings may have caused herThank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo *B***
Member Communications
[email protected]

March 17,
Revdex.com of Metro Washington, DC
and Eastern Pennsylvania
K Street, NW 10th Floor
Washington, DC 20005-
Re: *** ***
ID: ***
This letter is a follow up response to a recent complaint to the Revdex.com (Revdex.com) filed by *** ***In her original complaint, *** *** stated that she was promised the delivery of *** ER based on winning an appeal for the prescribed medication with the AARP MedicareRX program*** *** further stated that after several follow up conversations, she had yet to receive the medication
AARP Services Inc(ASI) provided *** *** with this complaint for an expedited investigation and response*** *** states in her rejection of our response to the Revdex.com that she is requesting AARP settle this issue directly, not *** ***. AARP is not the insurance provider. AARP contracts with insurers to make coverage available to AARP membersNeither AARP nor its affiliate is the insurer*** *** is not permitted to disclose any specifics to AARP regarding personal health information due to privacy provisions under the federal HIPPA law
*** *** will need to complete the enclosed “Permission to Use and Disclose Protected Health Information” in order for AARP to have access to this case investigation with *** ***This will ensure AARP is able to monitor and track the case resolution
Should you have any additional questions, please do not hesitate to contact us
Sincerely,
Crystal D***
Member Relations
enc

Dear *** ***,
class="MsoNormal">
We are receipt of your complaint to the Revdex.com regarding our service provider solicitations. We offer our apology for any aggravation these mailings have caused.
I see in our system that a previous Stop Solicitation was initiated for you in October I have initiated another request to remove your name from our service providers’ solicitation listsHowever, we ask our members and others to please allow weeks for the suppression to take full effectWe know weeks seems like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings quickly, ending those from our providers takes longerOur providers typically are on a three-month mail schedule, which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If you should continue to receive the mailings after weeks, we ask that you please forward a copy of the solicitation(s) you are receiving so that we can better determine why you continue to receive them
Should you require any additional assistance you may reach me at ###-###-####
Sincerely,
Natasha W*** | Quality Analyst, Member Relations
AARP Services Inc

Complaint: ***
I am rejecting this response because:
THIS WAS FILED WITH THE Revdex.com AS COMPLAINT ID ***THE BUSINESS REQUESTED MORE INFORMATION WHICH I SENT THEM 7/2/I HAVE HEARD NOTHING SINCE FROM THEMRevdex.com SUMMARILY CLOSED THIS WITHOUT RESOLUTION AND NO VALID E MAIL TO CONTACT THE Revdex.comTHIS IS ***NOT RESOLVED***This concerns AARP renting and selling my name to third parties without my permissionAs aresult, I get very offensive ads from these third parties who are peddling services to "seniors."I was once a member of AARP, from 2008-I gave no permission for my name or any other information about me to be rented/sold, to theiraffiliates or any othersAARP still did soAfter failing in trying to get AARP to stop doing this, I quit AARPAARP nevertheless continued renting and selling my name to third parties.Due to AARP, Icontinue to get insulting, unwanted mail at my address below from businesses peddling wheelchairs, stairlifts, hearing aids, walkers, cremations, funerals, funeral insuranceThey have to be getting this information from AARPI have the Department of Motor Vehicles prevented from giving out informationNo other business has information on my age.NOTE, I AM NOT BEING SENT MAIL BY AARP BUT BY OTHERS TO WHOM THEY ARERENTING AND SELLING MY NAMETHAT IS THE PROBLEM.I repeated many many many times, over the past several YEARS my requestEach time I have been told that it was taken care ofThen along comes new offensive mail from yet another company who rented my name from AARP.Apparently AARP is so large that one department has no idea what the next department is doingAnd some of these companies they are giving my name to are also bureaucracies and it takes a lot of effort to get removed from their mailing lists.I do not understand an organization treating those who trusted them with their private information so shabbilyAll in all, my unresolved requests to AARP to please remove my name from their system, number in the dozens
Iwant Revdex.com to reach the executive office of the AARPI would like an executive officer of AARP to find out who is the man or woman in charge of the department which works with marketing companies which collect personal information and rent/sell said informationI would like my name and address removed from AARP, all of its affiliates, and all of its marketing partnersI want this renting and selling of my name to anyone by AARP or its affiliates to stop and I want to be notified of same
Regards,
*** ***

I renewed my AARP membership only for the Free Insulated Travel Bag which I would have use forI have no use for a Premium Deluxe Travel BagI would like to know why they offer an item and just randomly send whatever they have laying aroundb>[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: All of the unacceptable responses and incompetent and indifferent "customer service" has come fromAARP'S "MEMBERSHIP LOYALTY TEAM"The ONLY acceptable and helpful response to this complaint HAS COME DIRECTLY FROM ***!I received a call from Jane K***, Associate Client Liaison at *** Corporate officeShe was appalled at the way my request was mishandledby AARP and its "Membership Loyalty Team" ....She assured me that she had nothing to do with AARP's Call Center PersonnelSince I filed myoriginal Revdex.com complaint against AARP's "Membership Loyalty Team", the following has occurred: * "Supervisor" Kim M*** sent me a letter saying she has been trying unsuccessfully to reach me by phone....IN THE PAST WEEKS I HAVE NOT HAD A SINGLE MESSAGE, VOICEMAIL OR CALLSHOWING AN ATTEMPTED CALL FROM HER...NOT A SINGLE ONE!!...THIS IS TOTALLY UNACCEPTABLE AND PART OF THE REASON I HAVE CALLED THEIR BEHAVIOR INCOMPETENT AND INDIFFERENT. * I received a call from "Supervisor" Cynthia J*** informing me that, AFTER NEARLY MONTHS, my request to establish an Emergency Designee had been entered into their systemWhen I asked her if she could please tell my why this simple request took so long to be honored the TOTALITY OF HER RESPONSE TO ME WAS "NO"Nothing elseThis is also unacceptable. * BOTH MSM*** AND J*** REFUSED MY REQUEST TO BE CONNECTED TO SOMEONE HIGHER UP AT THE "MEMBERSHIP LOYALTY TEAM"....This is totally unacceptable. * To date, I have had NO DIRECT WRITTEN CONTACT WHATSOEVER, from AARP to explain the way I , and my request, have been handled... THIS IS TOTALLY UNACCEPTABLE.Fortunately, Jane K*** from corporate ***, said she is going to respond to me in writing and is having her superiors make direct contact withthe top people at AARP"s "Membership Loyalty Team" Call-Center to make their displeasure knowAdditionally, I am sending a copy of all thiscorrespondence directly to JoAnn J***...AARP-CEO's office to make them aware of the unacceptable and inexcusable behavior of "supervisors"at their "Membership Loyalty Team" and the fact that no one from AARP has made any effort to contact me directly about why it took nearly 4months for me to have my request honored.I am also, officially, asking the Revdex.com to keep this Complaint open and active since I have not received any acceptable contact from anyone atAARP---the primary reason for my complaint in the first place
Regards,
*** *** cc: JoAnn J*** CEO- AARP

*** *** *** Revdex.com of Metro Washington
DC and Eastern Pennsylvania K Street, NW, 10th FloorWashington, DC
Re: *** *** #***
Dear *** ***:
We are in receipt of your letter dated April 23, 2015, regarding complaint, #***, of *** *** ***, regarding her membership and dissatisfaction with the complimentary premium she received with her last renewal effort I have investigated this matter and welcome the opportunity to respond.According to our records, *** ***'s account is current and paid through 12/31/2015. We apologize for any confusion and frustration caused by the complimentary gift she received after renewing her membership on 12/16/ Our records show the following contacts and actions taken on this matter:
12/16/2014: Received $renewal payment and ordered complimentary gift with renewal
12/26/2014: Complimentary gift, Premium Cooler Tote /***, shipped to *** *** at *** *** *** Plantsville, CT ***
2/10/2015: Call to our toll-free number regarding not having received free gift with renewal: informed that Premium Cooler Tote was shipped on 12/26/and asked to allow 6-weeks to receive item (by 12/26/2015)
2/24/2015: *** *** phoned toll-free number to inquiry about status of premium;
4/10/2015: Another call to AARP toll-free number regarding non-receipt of premium
4/15/2015: Shipped Premium Deluxe Travel Bag/D4016 sent to Tyrol residence
4/24/2014: Received Revdex.com Complaint, #***, on behalf of Jan TyrolOur apologies if *** *** never received the complimentary gift sent to her on 12/26/ The Premium Deluxe Travel Bag we shipped to her 4/15/is described as follows:
Size: Unfolds to 15" wide x 6.75" tall
Size: Folds to 5" wide x 6.75" tall
Color: White
Polyester, non-woven bag with front zippered pocket for small camera or phone, with a slot for headphone use
Unfolds and inside contains zippered pockets (with clear plastic slots)
Velcro strap to belt or bike, or carry over the shoulder
Small White AARP logo on the inside flap of the front zippered pocket
We are sorry that the gift did not meet *** ***'s satisfaction If she has questions or would like to discuss the matter further, she may contact me directly I can be reached via email, at, [email protected], or through the mail at:AARPMember Communications OmbudsmanE Street, NWWashington, DC 20049Attention: Hilary LieberWe would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,Hilary LieberMember Communications Ombudsman

Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** *** #***
We are writing about the complaint of Ms*** *** that was originally filed with your office on December 20, and transferred to our office for handling. The complaint is regarding Ms***’s rejection of our initial response requesting justification for the unwanted invoices that she continues to receive from AARP. We have reinvestigated her concern and welcome the opportunity to provide this information
AARP makes every effort to comply with stop solicitation requests. Our records show that these invoices were initiated through a request that we received with Ms***’s name and mailing address on 10/27/at 10:01am from IP on the*** website. Therefore, an invoice was established in our system on October 27, in the amount of $for a one-year membership.
As of December 24, 2014, the invoice was deleted from our records. If she should happen to receive another mailing, I ask that Ms*** please disregard it. Again, I apologize for any frustration or confusion these mailings may have caused herThank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateBest regards, Carrie S***, Manager, Member Communications Ombudsman

From: Executive CorrespondenceDate: Tue, Oct 21, at 6:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Cc: *** *** , Executive Correspondence
Hello ***,
I am writing to ask that the below response to this rebuttal be included with this case. Thank you for your assistance
Carrie
Carrie S*** AARP Member Communications
October 21, 2014
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** ** *** #***
To Whom It May Concern:
We are in receipt of your notice regarding *** *** ***’s rejection of our initial response regarding numerous unwanted mailings from AARP. We have revisited *** ***’s complaint and welcome the opportunity to respond to his concerns again
*** *** stressed his concern for the mailing envelope advertising that cards are enclosed and could possibly create an identity theft issue for members. The membership cards that are mentioned as “enclosed” on the mailings aren’t permanent membership cards. They do not correspond with any information that we keep stored in our database for our members. Even in *** ***’s situation where the membership has been expired, permanent membership cards won’t be disbursed until a payment is submitted to reactivate the account so these cards can’t be linked to anything regarding identity theft. AARP takes identity theft very seriously as it remains one of the fastest-growing crimes in the U.Sand can be devastating, exposing millions of Americans to the risk of ruined credit each year.
As stated in my previous response, AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publications. These pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
We ask our members to please allow weeks for this request to take full effect. However, *** ***’s complaint was filed prior to the completion of the 12-week timeframe. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
Please consider this communication as confirmation that the names of *** *and *** * *** and the address at *** *** *** *** ** *** were added to all of AARP’s suppression files
Again, we apologize for any frustration or inconvenience that these mailings may have caused *** ***
Sincerely,
Angelo *B***
Member Communications
[email protected]

From: *** ***>Date: Tue, Oct 28, at 1:PMSubject: Disappointed- Not Surprised- Will ContinueTo: ***I am very disappointed with your decision to close out my complaint...even aftermy sending you several of my earlier responses to AARP's condescending and"pat on the head" responsesI guess it is just not possible for an individual toget meaningful and actionable help from the Revdex.com when up against a behemothlike AARP- particularly when their CEO is involved.As I indicated in my four attached responses, AARP has not responded in anyspecific manner to ANY of my five questions and concerns....it is beyond myunderstanding how the Revdex.com can call this total lack of responsiveness on thepart of AARP as representing good faith efforts.I hope that this formal REJECTION of the Revdex.com's closing out my complaintwill remain as a part of the total file so that, perhaps, other individuals willhave some idea what they might be up against trying to get any meaningfulhelp from the Revdex.com when up against something like AARP.I will continue my complaint in other, hopefully, more productive ways.*** ***RETAINED

May
7, 2015
Dear
*** ***:We
are in receipt of your letter regarding the complaint of *** ***, alleging
that AARP double charged his bank account when he mailed a paper check for $
“payable to AARP.” We have investigated
this matter and welcome the
opportunity to respond.The
check *** *** submitted, a copy of which is attached to this
correspondence, was actually for a $charitable donation to the AARP
Foundation, AARP’s affiliated charity. On
February 17, 2015, AARP Foundation received and processed *** ***’s check
for his $donation. We recently
identified a treasury operations system error, however, that caused an
inadvertent double charge to *** ***’s bank account, because his check
was processed twiceWe corrected the problem immediately after it was discovered
and have taken the appropriate steps to prevent this from happening in the
future. *** *** can expect to
receive his refund check in the amount of $12, along with our personal apology
by May15, 2015. Member
satisfaction is important to AARP and we would like to apologize for our error
and any inconvenience *** *** may have experienced in having this matter
resolved Thank
you for bringing this matter to our attentionI hope this information has been
helpful and that through our
actions we have demonstrated our commitment to enhancing the quality of life
for all, as a responsible, effective consumer advocate.Sincerely,Darlene
G

From: *** *** Date: Mon, Jul 14, at 1:PMSubject: Complaint # ***To: "[email protected]" , "[email protected]"
Attn: *** *** and *** ***:
Regarding Complaint # ***
I would like to thank Revdex.com for their intervention regarding my complaint # *** against AARP Destinations Rewards
I would like to inform you that I did actually receive the shipment of the products on July 10, Thanks to DrDennis Gross for having shipped the products
I would like to correct two items from the letter sent on July 14, from *** *** AARP Member Communications Ombudsman to *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania:
Regarding my membership with AARP, I actually been a member since November 2013, my membership number is *** *** *** * and the expiration date of this membership will be November and I always receive my AARP mailings at my only address which is *** *** *** *** *** ***
Regarding my complaint to Revdex.com and the other addressThanks to Revdex.com quick response to my complaint sent by email (which included an attachment of the order and my address where the product was sent) it was not necessary for me to send the written complaint and I have no idea how this change of address happened. When I contacted Destinations Rewards on June 18, regarding the wrong address I was told by their account manager not to worry about this because they always had my right address and it has never been changed.
Thank you for giving me the opportunity to clarify this issues
Sincerely,
*** ***, AARP Member