Aaron's

I have reviewed the complaint and here is my response:
"margin: 0px;"> When reviewing this complaint I see that the original complaint was dated 7/17/at 11:16:18am and stated that our Gaithersburg store took an unauthorized payment of $from the customer credit card and refused to refund the money. When reviewing the payment history on the customer's account I did find that a payment of $was taken on the customer credit card at approximately 10:am on the 17th. After reviewing the payment and discussing with my store manager it was found that after this payment was taken a representative of the customer contacted our store and spoke to the store manager directly letting him know that the payment was not authorized at this time, the store manager immediately voided the payment – this happened at approximately 10:49am. We do sincerely apologize for this payment being taken however when it was brought to our attention this complaint was immediately resolved
We have not spoken to the customer any further since July 17th – and we have not received any other payments. I will like to work further with the customer if there are any further complaints however after reviewing this complaint everything was resolved immediately with the customer and I would like to see that the customer is satisfied with this response
Thank you,
Drew R[redacted]
Franchise District Manager
CDR Investments LLC
Aaron's Sales and Lease Ownership

Hello [redacted],Per our conversation, I was not aware of the treatment that my customer had received for I was not here as General Manager of this store yet.  Please let her know that she can call me so that we can get her back on the due date that she originally was set on.  Thank...

You, [redacted]

I have reviewed the complaint and here is my response: When reviewing this complaint I see that the original complaint was dated 7/17/2014 at 11:16:18am and stated that our Gaithersburg store took an unauthorized payment of $272.00 from the customer credit card and refused to refund the...

money.  When reviewing the payment history on the customer’s account I did find that a payment of $277.35 was taken on the customer credit card at approximately 10:39 am on the 17th.  After reviewing the payment and discussing with my store manager it was found that after this payment was taken a representative of the customer contacted our store and spoke to the store manager directly letting him know that the payment was not authorized at this time, the store manager immediately voided the payment – this happened at approximately  10:49am.  We do sincerely apologize for this payment being taken however when it was brought to our attention this complaint was immediately resolved. We have not spoken to the customer any further since July 17th – and we have not received any other payments.  I will like to work further with the customer if there are any further complaints however after reviewing this complaint everything was resolved immediately with the customer and I would like to see that the customer is satisfied with this response. Thank you, Drew R[redacted]Franchise District ManagerCDR Investments LLCAaron's Sales and Lease Ownership

Review: The past two months , Aaron's has taken an automatic payment at the time they were not told to. My card on the account for [redacted] was to be billed on the first Thursday of every month. Past two months, they have denited the end of the month, stating they were to bill "the closest Thursday to the first". I am not a math genius by any means, but this month they billed on May [redacted]. The [redacted] was on Monday and the first Thursday is 6/*. It is equal days to the first. Aaron's refused to return my payment and said if they did, my fiance had to relinquish the merchandise immediately because he would miss payment. I spoke to [redacted] who was a rude, condescending jerk. He hadn't missed a payment, they miss billed. I contacted corporate headquarters, to no avail. I have cancelled my debit card and asked for a reissuance. Aaron's still had not reversed the charge. This made me miss my car payment, which I have a lo jack installed, and they cut the power so I couldn't use my car.Desired Settlement: I am requesting a refund of the last payment and to be further compensated for my account being compromised due to their failure to bill as they are supposed to. I am also requesting a credit for my fiance of at least one month future payments.