Aaron Bail Bonds Corp

Regarding the above customer’s complaint, please note thefollowing information regarding her refund.  Complainant requested a refundon July 15, 2015, after 5pm, see attached form.  The refund departmentreceived the form on the following business day (Refund Department hours areMonday –...

Friday, 10am to 5pm).  Our refund policy is listed on thereceipts Complainant signed which states a refund is processed within 3-5business days, etc. Please see attached receipts signed by Complainant. On the date this complaint was sent, it was the 4th business day.  The refund for Defendant [redacted] was alreadyprocessed via credit card return.  Please see attached copy of creditreceipt.  The refund for Defendant [redacted] was processed as well,please see attached copy of check and letter that was mailed.  Refundshave been sent by regular United States Postal Service mail, and are subjectedto their delivery times [redacted]Credit card returns are also subject to the customer’scredit/debit card terms.

PLEASE SEND IN THIS RESPONSE: 3/23/15 CUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] **  [redacted]Daytime Phone: ([redacted]E-mail: [redacted]To whom it may...

concern;               In response to the above customer’s complaint, please be advised that the phonenumber [redacted] has been removed from our system.  If you have anyquestions or concerns, please feel free to contact me. Thank you,Kim X[redacted]Director of Operations[redacted]

The customer requested a refund on 6/8/16 and agreed to the refund policy which states the refund will be processed and mailed in 3-5 BUSINESS DAYS. A check was mailed to [redacted] on 6/14/16 (within the specified time) for the full amount of $600. I am not sure where the customer got the idea that...

there would be a $35.00 fee but this is incorrect and not our policy.