AAMCO Tigard

From: [redacted] [mailto:[redacted]@comcast.net] Sent: Monday, August 24, 2015 11:50 AMTo: AAMCO TIGARD <[redacted]@gmail.com>Cc: complaints <[redacted]@theRevdex.com.org>Subject: Re: Your 2001 HondaJim, This is not an acceptable solution.  I have no confidence that your shop would...

be straight with me on what needs to be re-done based on my experience of this entire scenario.  I have spoken to the dealership and they have confirmed that yes, often times the recommendation of a timing belt is based on the service records and whether or not it was performed at their shop or not.  However, they clearly found an oil leak (which according the receipt I have from Aamco for the O-ring replacement service performed) with should not be an issue. Aamco clearly did not fix the oil leak or did a subpar job. Either way, I am not comfortable bringing my car back to Aamco for further diagnostics based on the subpar work that was done. Additionally, I can't afford to be without my car for over a week, which is how long you kept it before, so bringing back to your shop is not an option. I have an appointment to have my car serviced at [redacted] in early September.  I will send you the detailed invoice of what they had to repair when it's complete.  You can then compare the services done at Aamco and issue a refund for the work that had to be re-done at the dealership.  Revdex.com - this is in regard to case ID# [redacted]________________________________________From: "AAMCO TIGARD" <[redacted]@gmail.com>To: [redacted]@comcast.netSent: Thursday, August 13, 2015 6:15:12 AMSubject: Your 2001 HondaHi [redacted],I just received this email.  Sorry for the delay.  Please bring the vehicle by the shop and we will look at these items together.  If there is an issue with any of the work we preformed, we will make it right.  It is very typical for a repair shop to make a recommendation of a timing belt by the miles on the vehicle without actually inspecting the belt.  This is what I believe occurred.  As for the leaks. if there are leaks from the areas where we did work, we will make it right.  Please call me so we can schedule a convenient time for you to come to the shop so we can look at these items together.-- Yours in service, Jim Aamco - Tigard, OR[redacted]@gmail.com

Hi [redacted],I wish you would have taken me up on my offer to bring thevehicle back to my shop and let me review each item in question with you. I would have been happy to do so and address any issue that you had. By not allowing me to do this and having the work done elsewhere, youhave not given me the opportunity to honor my warranty.  I will, however, makea few comments since you sent the dealership’s invoicing and I can now seetheir recommendations:1.      Initially you said that we did not do the timingbelt.   I responded that many times the dealershipwill make this recommendation based on mileage without inspecting thebelt.  Since this work was not done atthe dealership, I’m assuming that is what occurred.  On my invoice you starred new crankshaft seal, oil pump seal,  and O-ring, but thedealership did not do any work in this area. I can only assume that the timing belt work was up to standard.2.      On my invoice you starred power steeringservice, but there was no work done to the power steering system on thedealerships invoice.  I assume again thatthis was starred in error.3.      You starred on my invoice the leak we fixed onthe distributor.  The work we did herewas to remove the distributor and replace the O-ring that deteriorates andcauses the leak to occur.  We charged you$60.00 in labor to do this and $12.00 for the o-ring for a grand total of$72.00.  The dealership replaced theentire distributor to address the leaking o-ring.  They charged you $284.81 for the entire distributorand $199.50 in labor to replace the distributor (which is about the same amountof labor time required to change the o-ring) The grand total for this work at the dealership was $484.31.  It seems to me that the dealership ischarging you more to do the same work that we did.  I did not get to inspect this before you hadthe work done.  I have my doubts, if thiswas even leaking.  However if it was, I wouldhave been glad repaired this under warranty.4.      You starred the valve cover on my invoice.  We charged you $167.49 parts and labor to dothis job, the dealership charged you $189.95 to do this job.  The pricing for this job is closer to what itshould be.  I have the same comment asabove.    I have my doubts, if this was leaking.  However if it was leaking, I would have gladlyrepaired this under warranty.5.      Lastly you highlighted a fuel injection servicethat was done at the dealership.  We didnot perform this service.  I’m not surewhy you highlighted it?In summary, I would have been happy to review all my work withyou and make sure it was up to standard. I would have been happy to repair anything under warranty that was notup to standard.  I offered this to youand you declined and opted to take the vehicle elsewhere.  Under this situation I do not feel obligatedto these expenses. Thanks,Jeff