AAA Mid-Atlantic

Review: AAA charged my credit card for an automatic renewal for roadside assistance. I have never indicated that I was interested in automatic renewal. I called AAA and spoke to [redacted] to address this issue. I asked him to cancel my subscription and provide a refund. He indicated this was not possible. Since it was billed in April (yes it has taken me this long to find out as I am the primary caregiver for mother with Alzheimer's)I said ok pro-rate the refund. He said no. AAA policy is no refund even though I never authorized them to charge my credit card in the first place.Desired Settlement: pro-rated refund

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted]s consumer complaint with the Revdex.com and for this opportunity to respond.

As [redacted] renewal date of June 1, 2014 approached, we followed our normal procedure to notify her that we planned to charge her credit card on file through a letter, a billing statement, and an automated telephone call. The billing statement mailed in April included the following language advising the membership was going to be automatically charged: “Do not return, annual dues will be charged to your

credit card.”

In addition, this renewal notice included clear and conspicuous information regarding the renewal refund policy. We have confirmed that this language did appear on [redacted] bill, as intended. A copy of the language on the bill is below:

There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires. Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.

In accordance with our current policy, [redacted] request for a refund of dues was denied. Again, I thank the Revdex.com of New Jersey for bringing this matter to our attention and regret any frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at [redacted]