1. Hours/work: Cathy knew we had a bud**t to stay in, but additional employees were sent culminated in additional hours that were not agreed upon. On the day, Cathy called me on 12/28 stating if they start to clean the 3rd bathroom it would be almost 9hrs of labor. I told her not to clean the 3rd bathroom to stay in bud**t of 6 hrs. Cathy showed on 1/6 to review the previous work and agreed there were things missed. Ultimately less areas were identified to be cleaned, more man hours were used, we were billed for more and areas were still missed or skipped. 2. Microwave: I lightly brought up the microwave on 1/6. At the time, I did not want to push the issue knowing the ** technician was coming on 1/7 to assess the microwave. I did not blame anyone without knowing the facts. ** stated moisture got into the touch panel. You can see scratches along the microwave touch panel and surface itself (ima**s 3/2). Cathy continuously states it’s too greasy, so to her, we haven’t cleaned it. Then, the only individuals to touch our microwave to clean it is Maids. Maid’s insurance company stated to refuse liability, but how can this be determined if no one from their side has the same dili**nce to assess the microwave. 3. Cathy has stated on many times it is our fault the microwave is greasy. On her 1/6 visit, she stated it was greasy. Doesn’t this means they did not do a good job cleaning the first time? That reflects on the company itself, as the initial employees did not do a good job or they skimped on effort. If they did do their work, Cathy didn’t need to come out. 4. You cannot take personal shots at customers. We just had a child during this incident. I did not [redacted] a chance to clean our kitchen prior to my child's birth. I called Maids for assistance while attending to other parts of our lives. It is not our fault that we had a child nor should you bring that up. The microwave was not functional when we got back from the hospital and I needed to use if for my child.
1. Hours/work: Cathy knew we had a bud**t to stay in, but additional employees were sent culminated in additional hours that were not agreed upon. On the day, Cathy called me on 12/28 stating if they start to clean the 3rd bathroom it would be almost 9hrs of labor. I told her not to clean the 3rd bathroom to stay in bud**t of 6 hrs. Cathy showed on 1/6 to review the previous work and agreed there were things missed. Ultimately less areas were identified to be cleaned, more man hours were used, we were billed for more and areas were still missed or skipped. 2. Microwave: I lightly brought up the microwave on 1/6. At the time, I did not want to push the issue knowing the ** technician was coming on 1/7 to assess the microwave. I did not blame anyone without knowing the facts. ** stated moisture got into the touch panel. You can see scratches along the microwave touch panel and surface itself (ima**s 3/2). Cathy continuously states it’s too greasy, so to her, we haven’t cleaned it. Then, the only individuals to touch our microwave to clean it is Maids. Maid’s insurance company stated to refuse liability, but how can this be determined if no one from their side has the same dili**nce to assess the microwave. 3. Cathy has stated on many times it is our fault the microwave is greasy. On her 1/6 visit, she stated it was greasy. Doesn’t this means they did not do a good job cleaning the first time? That reflects on the company itself, as the initial employees did not do a good job or they skimped on effort. If they did do their work, Cathy didn’t need to come out. 4. You cannot take personal shots at customers. We just had a child during this incident. I did not [redacted] a chance to clean our kitchen prior to my child's birth. I called Maids for assistance while attending to other parts of our lives. It is not our fault that we had a child nor should you bring that up. The microwave was not functional when we got back from the hospital and I needed to use if for my child.