AAA Family Move

Hello,AAA Family Move appreciates that you resent us the claim # [redacted] from [redacted] ***We made the team of people on trucks feet each for those customersCustomer signed the agreement about two days frame for picking upThe foreman called to Mr *** before and appointed the Thursday as a pick up dayHe made the time frame 10am - 2pm, but got traffic on the way to themHe called them back and informed them that he was going to be late , by 4pmAs the team arrived the place, the customers made the cancel of the job without any explanationAfter that they cancelled credit card deposit $Based on agreement made customer may cancel the job before two days of pick up, and the company takes the responsibility for returning whole depositBut if the cancellation is made on the same day of pick up customers will loose all deposit moneyOur company spent money for mileage, gas, workers, and this money is supposed to be compensatedThe foreman explained the lady that they drove miles with two teams, that is why the company is not responsible for reimbursement their deposit.We contacted that lady, we working on the case of returning her $to make her happyWe realize that she is old woman which constantly feels scaredThis is just the feature of her character.Thank to Revdex.com that we got the reason to make the working process of our company better

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. They did not call us to tell us they would be late. I had to call them at 4pm inquiring why they weren't there, and I'm not a scared old lady, but we find that this resolution is satisfactory to us
If we do not receive the money, then the case will not be resolved
Regards,
*** and *** ***

Hello,AAA Family Move appreciates that you resent  us the claim # [redacted]  from [redacted]. We made the team of 4 people on 2 trucks 26 feet each for those customers. Customer signed the agreement about two days frame for picking up. The foreman called to Mr [redacted] before and...

appointed the Thursday as a pick up day. He made the time frame 10am - 2pm, but got traffic on the way to them. He called them back and informed them that he was going to be late , by 4pm. As the team arrived the place, the customers made the cancel of the job without any explanation. After that they cancelled credit card deposit $2400. Based on  agreement made customer may cancel the job before two days of pick up, and the company takes the responsibility for returning whole deposit. But if the cancellation is made on the same day of pick up customers will loose all deposit  money. Our company spent money for mileage, gas, workers,  and this money is supposed to be compensated. The foreman explained the lady that they drove 1600 miles with two teams, that is why the company is not responsible for reimbursement their deposit.We contacted that lady, we working on the case of returning her $700 to make her happy. We realize that she is old woman which constantly feels scared. This is just the feature of her character.Thank to Revdex.com that we got the reason to make the working process of our company better.