AAA Colorado

So AAA thought it was ok to just go into our bank account and take # 215.00. The were not authorized, nor did they have mine or my wife's permission to do so. I have posted this same complaint on their FB page, they remove it twice. Well they can't remove it from here. We want our money back, and will go to our insurance for our service. We don't like people stealing from us!

AAA Colorado conducted additional research after receiving a copy of the repair invoice There is lack of direct evidence that actions by the AAA Colorado service technician caused the damage other than evidence of damage to the housing on the starter relay (which by itself would not cause the starter relay to malfunction) We believe we conducted a thorough investigation and could not conclusively determine fault In the interest of consumer good will, AAA Colorado agrees to pay the for the damage claim submitted by [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11132117, and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] attempted to contact Mr [redacted] in November as well as on January 7, to try and resolve this matter, but we have received no response to our voice messagesMr [redacted] e-mailed Mr [redacted] today in an effort to reach him regarding this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have received the damage claim, have contacted the member and are processing a check for the damages

As a gesture of goodwill, AAA Colorado has made the decision to refund [redacted] $3,for the ***, [redacted] portion of her trip Total travel vendor invoice was $minus $which was the cost for airfare from [redacted] to [redacted] leaving a balance of $ Although AAA Colorado remains confident that we provided good service to [redacted] ***, we value her and her family as AAA members and wish to continue to do business in the future

A check for $963.96 was processed today and will be sent to the complainant's home address.

[redacted] our Manager of Membership Accounting has been in contact with [redacted] and helped her to correct the billing type for her son's account and has resolved the issue

I have called and spoke with Ms [redacted] and first off extended our sincerest apologies for the delay in service that her son experienced on the day in questionI explained that the delays and lack of communication were not up to AAA standard and not what the member should expect from a service she pays for and expects to trust for these eventsWe spoke at length about the details of the roadside event and the different causes for delay on that dayI advised that our entire leadership team has been made aware of all the details of the roadside event and are actively working to ensure that this does not happen to any of our valued members going forwardFor the inconveniences of the day and to ask for another opportunity to rebuild trust we will be covering a portion of the members renewal dues Complaint Response Date bumped because: Data Base Migration

We have been in contact with Mr [redacted] and have come to an agreement with him, and the towing company to get his damages taken care of once he submits a written estimate for the repairs

On May 30, [redacted] left a voicemail for [redacted] ***, a travel agent with AAA Colorado, initiating her complaint that the ocean at [redacted] was not swimmableAAA Colorado was closed due to the Memorial Day holiday [redacted] did contact [redacted] and advised her she would contact our travel vendor on Tuesday May 31, 2016.At the time of purchasing this vacation [redacted] presented the travel agent with a challenging list of criteria and together they determined the [redacted] resort best fit her needsMs [redacted] required a hotel that allowed her to smoke while on the property, extensive Kids Club activities and a door separating the sleeping areas of the traveling party Although the [redacted] is a AAA Four-Diamond rated beach property, the hotel has a policy that their patrons cannot swim in the ocean due to strong currents and other safety factorsOn May 31, AAA Colorado’s travel vendor was contacted and offered the option to move [redacted] and her family from the [redacted] to the [redacted] that had a swimmable beachThere would be a $fee to move in addition to a cab or transfer fee to the new hotel [redacted] contacted [redacted] with this option; with there being a fee to move and not knowing the exact details and amenities of the [redacted] ***, [redacted] declined this option[redacted] was contacted again on May 31, by [redacted] , Customer Relations Manager and was offered two solutionsThe first solution being to move her and her family that day and AAA Colorado would cover the entire cost of the move including the cab or transfer cost to [redacted] ***AAA Colorado also offered to pay for the family to enjoy an ocean excursion of her choosing up to $if she chose to stay at the [redacted] [redacted] declined the excursion and the move to the [redacted] resort unless that resort was able to meet specific room amenities and kid’s club activities AAA Colorado worked through their travel vendor and the [redacted] to do determine if it would meet her criteria.After consulting with our travel vendor and extensive research on the [redacted] to determine if [redacted] ***’ requests could be met including the criteria mentioned in paragraph 2, she was contacted on June 1, and advised on what the [redacted] resort could offer and the differences between the two resorts Again, the ocean excursion option was offered to [redacted] *** [redacted] declined both options wanting only a future vacation or a full refund of $ [redacted] ***’ total vacation cost was $4381.00, however, the [redacted] cost was $2309.00.AAA Colorado is currently working with our travel vendor on a mutual resolution for [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease let me know how and when I will receive my refund Sincerely, [redacted] ***

from: Mark B[redacted] <[redacted]>to: "[email protected]" <[email protected]>date: Mon, Sep 28, 2015 at 5:03 PMsubject:...

Response to Complaint ID [redacted]
Mr. [redacted],Prior to the receipt of your letter dated September 23, 2015, the customer’s desired settlement (lapse removed, premium increase returned to customer). This matter was resolved to the customer’s satisfaction.Please contact me if you have further questions.Sincerely,MarkMark B[redacted], CISRInsurance Customer Service ManagerAAA Colorado Inc.4100 E Arkansas AveDenver, CO 80222Phone (303)-753-8800 ext. 8241Fax (303)-692-5961

Good morning, I am copying Chris H[redacted] in our Roadside department. He will be able to get this to the proper person who can address this situation.Respectfully,[redacted], CISRInsurance Customer Service ManagerAAA Colorado[redacted]...

[redacted]