AAA Chicago Reviews (%countItem)
AAA Chicago Rating
Address: 3910 N Mulford Rd Ste 1200, Rockford, Illinois, United States, 61114-8073
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I called AAA because I had a flat tire and was stranded on the side of the road. They said someone would be out in a hour to help. I called AAA after an hour and they said they were running a little behind and gave me a new eta. After no one showed up I called a third time and and they said I’m 20 min they would be there. No one ever showed up, I was stranded on the side of the road in the pouring rain for 3 hours. I called the next day, they would had no explanation and would not compensate me for the cabs I had to take and for paying someone else for the service that they should have provided. They offered to give me the next years service for free, they wouldn’t even remembered me my membership fee, even though they didn’t provide the service they promised.
AAA Chicago apologizes for the poor experience described. Contact was made with our member for resolution. Thank you for bringing this concern to our attention.
Offered member a reimbursement for his membership. Extended a membership for the next membership term 11/15/2018 - 11/15/2019.
On January 2, 2018, I made a call to AAA to remove me off of EFT, there is a recording that states the EFT will be removed. On January 26 I received an email that a EFT billing from AAA was presented, I quickly called AAA to get a reason why my account was still on a EFT draft, I spoke with a gentleman name John that stated (through a recording on January 26 8:15 am) that he did hear that recording and it was a mistake on their end and will make sure Tuesday 1/30/18 that my account is taking off EFT. On January 31 I called to confirm and was told that in fact that could not get done. I sent an email to john requesting a confirmation of our phone conversation and nothing was taking care off. AAA has on numerous occasion taken payment out of my account after a request was made to remove my EFT off my account.
Dear Revdex.com:
We are responding to the complaint letter filed with your office by our insured. In the insured’s letter she stated she contacted our Member Service Center and requested to be removed from the Electronic Fund Transfer (EFT) payment plan. The insured stated she was advised she would be removed from EFT payments however on January 26, 2018 she received an email stating an EFT payment request had been submitted. The insured stated she contacted our Member Service Center and confirmed that she had requested to be removed from EFT billing however the request had not been completed and she was again advised she would be removed from EFT billing.
To address the insured’s concerns a review of her auto insurance policy and billing process has been conducted revealing the following information. On September 23, 2017 the automobile insurance policy was issued to the insured with authorization for EFT payment from the insured master card. On January 2, 2017 the insured contacted our Member Service Center requesting to be taken off of EFT billing. The Member Service Center Representative informed the insured that she would be unable to stop the EFT draft for January 2nd; however she would remove the insured from EFT billing once the current EFT payment cleared.
On January 13, 2018 a billing notice was sent to the insured advising of a $208.95 EFT draft scheduled from January 28, 2018. On January 26, 2018 the insured contacted our Member Service Center inquiring why an EFT bill was scheduled and advised the Member Service Representative that she had previously requested to be removed from EFT billing. The Member Service Representative confirmed the insured’s EFT draft scheduled for January 28th and the insured’s request on January 2nd to be removed from EFT billing; however he was unable to stop the EFT draft. The Member Service Representative advised the insured that ACIA would reimburse her of any bank fees accessed to her account as a result of the EFT draft and that he would cancel EFT billing once the payment was received.
On January 29, 2018 the insured contacted our Member Service Center to confirm the policy was removed from EFT billing and was informed we were unable to remove the policy from the EFT billing process.
Upon completing our review we extend our apology to the insured for being unable to remove her policy from EFT billing as she requested. We further apologize for the inconsistence and incorrect information provided to the insured by the Member Service Representatives. We have also contacted management of the Member Service Center to review the EFT billing process with the Member Service Representatives involved to insure the correct information is presented to insureds in the future. At the time the insured requested to be removed from EFT billing we were unable to stop the EFT draft as the draft information was no longer in the possession of ACIA and had been submitted to the financial institution in order to draft the account on the scheduled draft date.
Unfortunately due to the February 28, 2018 EFT draft being the last payment for the policy term we would be unable to change the bill type from EFT bill to direct bill and would be unable to forward a bill to the insured that would allow her enough time to respond prior to the due date. However if the insured makes the last payment of $208.95 prior to the February 28, 2018 EFT draft date no EFT payment would occur and her renewal policy can be renewed as a direct bill policy.
Sincerely,
Insurance Regulatory Complaint Resolution (IRCR)
The point of using road side assistance is usually because your vehicle has broken down someterse, and time is of the essence. Well if you use AAA be prepared to wait 4+hours to even get a technician assigned. Then wait another few hours for them to show up at your location. I've just signed up for AAA and I truly regret it. Do not waste your money and time
We regret the experience described by this member. This is not a normal experience and we apologize. We encourage this member to contact AAA at the toll free phone number on his membership card and ask to speak with a Member Relations person to describe the details fuller. We would like the opportunity to review the circumstances of the occurrence and see what we can do to resolve it.
On 3/4/17 I took my car into AAA to get it serviced due to a "service engine" light that was on. *** (manager) stated the issue was in the mass airflow sensor, which was never before changed since I bought the car in 2/17/2011. I told him to go forward and place a brand new filter in the car and he confirmed he would do that is an hour time. When I picked up the car, *** informed me that they changed the filter (never informing me that they put in a re-manufactured not new filter in the car) and that the "service engine" light may go on right away and I should go to the Nissan dealership to get it turned off, because they do not have the technology to turn it off, which sounded very fishy at the time, but since they were about to close, they were rushing me out of the building. The light turned back on within 0.5miles of driving sadly, which should have never happened if a NEW sensor was put in the car in the first place, not a junk sensor as was in this case. Due to my schedule I was not able to make it to Nissan earlier that 5/3/17 to get the "service engine" light turned off. Ever since AAA put in the junk mass air flow sensor in my car, my car started to fall apart. In the fall of 2017 the "service engine" light came on again, this time I took it to Nissan on 10/28/17, where I usually service my car. *** my service advisor, said the issue was with the mass airflow sensor, he took it out and showed me the filter that AAA put in there and I was horrified. It looked as if a child glued together the parts. *** put in a brand new one from Nissan and the "service engine" light has not come on in months. I contacted *** about the issue and he denied that a junk part was put into the car. He and *** laughed at me when I came in to the store and kept asking for the part to mask the issue. I contacted *** DM, who has been of no help as well. *** had *** Auto parts call me, since that is where the part was acquired and they said it was re-manufactured!!
Good Day. We apologize for the delay in responding to you. We actually contacted the complainant and issued a full refund for service on invoice *** for $371.91 plus what she spent at the Dealer to have the computer repflached $140.. we did tell the complainant that if we did cause other damages to her Nissan, we would discuss the addational charges. As of today we have not received any futher information. Thank you!
Complaint: ***
I am rejecting this response because: I have not received any compensation from the business at any point in time. I have all the documentation of the other damages caused to the Maxima due to the junk mass air flow sensor put in, but no one has responded to any of my calls or emails to accept the documentation from me. I am disgusted by the falsifications of AAA and having the audacity to say they paid me when I have not seen a penny from them! I am still waiting for my $371 and $140 to be paid out til this day.
Sincerely
Good Day. We sincerely apologize for the confusing response. We received feedback from our Area Manager for the Car Care Plus operation and misread it to our regret. In actuality Ms. was contacted to discuss her complaint. Upon further communication she said she would accept a refund totaling $511.91. We understand Ms. still wants to pursue additional issues with her vehicle. It is alleged that a car part we installed was bad. Our Area Manager for Car Care Plus had attempted contact with key individuals at the dealership but has yet been able to receive a return call. However, our conclusion is that the car part in question could not cause the damage alleged. Consequently, we will only pay to Ms. the $511.91 as total compensation for her complaint and claim under this Revdex.com case. A check will be issued for this amount only after Ms. signs a release of all future claims. We encourage Ms. to contact our Area Manager if she has additional questions and to resolve this case. Thank you.
Complaint: ***
I am rejecting this response because: first of all no one contacted me at all. I am the one that reached out to Joe Sues. I spoke with Joe and he said to forward him all the documents about the hardships my car acquired due to the bad part installed, that was over 1.5 weeks ago. The only reason he picked up the phone was because he did not know the caller. After I spoke with him, I tried forwarding the documents, and of course *** email box was full and could not receive the documents. I called and left Joe a message and as per usual, NO RESPONSE!!! I said that I would accept an initial refund of $512 dollars and would also expect further compensation for the remaining damage done to my vehicle. AAA never even assessed the damage or know the details of the damage because they just waive off any responsibility and liability. AAA in Vernon Hills violated the IL law and sold a junk part to a consumer with the receipt saying that the part was NEW. *** the manager of the location, knew exactly what he was doing, because he should have turned off the service engine soon light, but told me a lie, so that I would go to Nissan and they would do it, in turn making them responsible for the mass airflow sensor. This is not business, but plain scamming of naïve and trusting customers, that AAA does! They cause direct damage to my car and need to be held accountable for the outcome.
Sincerely
I had a traumatic accident in April that I was lucky to survive, but the greater trauma began with AAA. When the insurance adjuster called me, I let him know up front I had never filed an insurance claim before or even had a major accident in 21 years of driving. In addition, I told him I have a hearing loss. At the same time, the City of Chicago kept calling me to give me different pound locations, and so the adjuster had to make one or two unnecessary trips to the wrong pound. Then, *** than I was to the process, I called up the body shop recommended by my car dealership. I also told the correct pound to hold the car until the insurance adjuster could inspect it. Unfortunately, the body shop leaped ahead and took the car from the pound without following my instructions. As a result, the insurance adjuster flew into a rage over the phone and threatened to not approve the claim, carrying on as if this had been done deliberately to inconvenience him. As though he were the accident victim, not me! He was also angry that some cheap AAA body shop wouldn't be doing the extensive repairs. I kept telling him I had never had an accident before in which I had to file a claim, and these were simple mistakes. The car ended up in the body shop for a little more than a month. On top of it, when I came to pick it up, one of the tires still had a puncture, which the adjuster and the body shop overlooked. I nearly drove out of there with a faulty tire. A short time later I realized several head rests were missing. They had been pulled out during the rescue in the minutes after my accident, and strewn in the bushes and elsewhere. At any rate, the insurance adjuster said headrests never get dislodged in an accident, and that something else must have happened to them. After reporting this to his boss, AAA agreed to pay for them. I let her know how horrific the experience with AAA had been, almost more traumatic than the accident itself. And now months later, AAA has actually tripled my premium amount. I have a stellar credit rating, I've never had a moving violation in my life, and this is the one and only major accident and only insurance claim I've ever filed in my life. You would think they would give me the benefit of the doubt and want me to continue as a customer, but apparently not. The police classified the accident as a hit and run. On that day, there were numerous drag racing accidents all up and down the highway. My car had been serviced only a week earlier, the tires inspected and rotated, and the tire pressure monitor was working. I was looking forward to attending an event that evening. Yet AAA must think I was somehow at fault. So I was glad to change insurance companies today, and drop my homeowner's policy with AAA as well. Unsuspecting consumers should do themselves a big favor and avoid AAA because dealing with them triples the trauma of a horrific and near deadly accident.
Thank you for expressing your concerns and experience. We truly regret any misunderstandings and apologize for the unprofessional behavior as described. We will certainly share this with our claims department. It is always our mission to treat everyone with respect and render professional and compliant insurance services; especially after a loss. We regret the severance of our relationship with you and hope that we can regain your trust and confidence in the future. Thank you again for sharing your experience.
I am putting in a complaint about AAA roadside I've been a member since 1996 and never did I come across a problem like I did on November 24th 2017, the car broke down AAA sent me a tow truck the driver first called me he told us if we had a ride we should leave the car put the key under the mat we did, then he proceeded to ask where we would want the car to be taken to as we were giving him the address he says no I only want the name of the business and the miles so we had to look up on mapquest how many miles so he dropped off the car called and took the credit card number and that was it. I went to go to the garage where I told him to drop off the car and it wasn't there we went everywhere looking for the car. I called AAA all they new was the driver dropped it off at the location I gave him (lie) he didn't so for the next two to three hours on the phone with AAA and then finally got intouch with the driver of the tow truck. AAA put us on a three way line he said oh I dropped the car off and gave the key to this guy and garage near the place where you told me cause I couldn't find the place. So I was starting to yell at this guy mind you AAA did nothing to resolve I think she hung up anyway after I scolded this guy because I was stressed out and anxious to get the car fixed and it was now 5pm on a friday I was livid so anyway he was very arrogant and had no regard for what I was going through he hung up on me. Monday morning my mechanic calls my husband and say some guy come here and said he has this key for some car that is parked outside his place of business and he didn't know why. AAA is responsible for paying customers for memebership and I am disgusted on how they handled the situation because they did nothing for me as their customer I felt they really didn't care and actually I know they didn't care nobody called me to find out if everything was ok or anything I want to be compensated in some way like free membership or upgrade my membership for free if they still want us as their customer.
We previously received this complaint through one of our online mailboxes and a response was done by e-mail and also a letter was mailed apologizing for this experience. Our Field Representative that is assigned to the territory that this incident occurred in was provided with details and is addressing appropriately with the owner of the service provider involved. A credit has been applied onto the AAA membership account to cover membership dues at the next renewal period.
I called in on 10/11 as an RV member to have my Dodge Ram 2500 4 by 4 plow truck from *** Auto in Schaumburg to my home in Calumet City as the passenger brake line was leaking which I had a warranty on! under. When I spoke with the intial advocate he asked if the plow was still on it. I said no, he said thats ok, we will send a flat bed truck for it! Upon my dismay the truck arrived towed by a tradional truck (smaller than mine) (towed the wrong way)it was towed from the rear, which is NEVER DONE (see attached *** reference)without disconnecting the drive haft which clearly was not done. The driver parked the vehicle the wrong way on a one way street more than a 18" off the curb impeding traffic! It was so bad AAA sent out another tow truck to move the vehicle and place it properlly! (a flat bed) I immediately realized the error and called back into AAa and spent more tha 30 minutes on hold for a supervisor. Case *** has been assigned but I was told it would take 5-7 ndays for someone to contact me to check out the damage. SO am I supposed to go with out a vehicle during there perior of time? Or should I just cancel my businsess out during that 5-7 day period of time?
Further, we are upon snow plowing season and my mechanics are telling me new transmission and drive shaft due to the damage. They esimate 4-7 k in damage. It was my plan to have the plow on theis truck by 11/1 cause you never know when it is going to snow in Chicago. This is my by 9' V plow which is already committed to a property for a season. It was also told to me be supervisor *** Supervisor that it was against the policy of AAA to move 4by 4 vehichels without a flatbed tow truck and so they violate their own policy!
We received the complaint and it has been routed to our Automotive Services division. The matter is being investigated and they are trying to resolve the matter as soon as possible. A final response will be forth coming once that process plays out. We suggest dairying for another 15 days or so. Thank you.