A.A. Cosmetics Viviane Woodard

Midas Auto Systems*** * *** *** ** ***Letter date 10/23/2015ID# ***Our position in this whole matter is we fixed her radiator and added coolantUpon arrival the towtruck driver informed us of the coolant leaking on his tilt bed.We then pressure tested the systemto find coolant leakWe gave her a price to do this service and we didAs stated before we stillhave the radiator with the holeShe okayed for us to do the repair.The only light that was on upon arrival was the low coolant lightOnce repair was made the lowcoolant light went offAt no time did we hook the scanner to this vehicle to make any light go off.Any repair that was performed at the *** dealer other than the hood latch we do not tell is ourresponsibilityWhen we contacted the said *** dealer about the latch they could not assure usthat we damaged the cableAs stated before we paid her for that service to repair hood problem.The said customer has stopped her credit charge to our shopWe since have sent a letter to thecredit card company trying to get payment for the service we did perform that she okayed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ID # [redacted]
11-5-15
 
In response, to the letter Midas submitted and dated
10/23/2015;
 
There is no proof that the tow truck driver said that my
vehicle was leaking coolant, it wasn’t even stated on the invoice for the
tow.  A good mechanic/garage would have
taken the vehicle for a drive to see what could be the problem, yet it was
never stated at any time this was done, nor did I see this happen.  There was never an issue with my vehicle at
anytime in which it was over heating, I pulled over because my vehicle kicked
out of cruise control while I was driving on the turn pike and started running
a little strange, I pulled over because I didn’t know what the lights meant on
my dashboard and when I found out that one of them was the engine light and
that the driver’s manual said not to drive because it could cause further harm,
I knew I needed it towed to a garage to be checked out.  I told both the man that towed my vehicle and
Midas that my vehicle stalled out when I was backing into the parking spot at
the rest area I pulled off into.  At no
time was the vehicle overheating, only running kind of rough, like it was going
to stall out, I don’t know anything about vehicles, but this sure doesn’t sound
like a radiator issue to me.  In fact,
when I brought the vehicle into [redacted] and told them that Midas replaced my
radiator, because they said a rock flew up while I was driving and put a hole
in it, the guy at [redacted] said to me that he found that hard to believe, because
there are a lot of things in front of the radiator, which would make it very
hard for a rock to damage it while driving. 
I also never heard or felt anything fly up and hit my vehicle while I
was driving it, I even remember thinking to myself, is that even possible?  Which brings me to the fact that my vehicle
was still having the very same issue after leaving Midas, that it was having
before it was towed to Midas, which is why I took it into [redacted] to look at and
when I did this it took them 3 hours to get the hood open due to the damage
Midas caused to it while they had it in their shop.  I can’t even believe they have the nerve to
say they didn’t cause this damage, as they were able to open the hood without any
issues to replace the radiator, but when I went to find out what was taking
them so long on the repair, they told me they had been trying to get the hood
open for the last 45 minutes and couldn’t!? 
[redacted] even told me that they have never had a vehicle in their shop for
this issue and that is why the parts had to be ordered, they even called other
local [redacted] shops to see if they had parts and heard the same thing, that they
had never had a vehicle in the shop for this issue.  Also, I never said they were responsible for
the rest of the repair done at the [redacted] shop, other than the damage to the
hood, but because of their neglect and carelessness, I was stuck in town for a
day when I was to be back to work, so not only did I lose 12 hours of pay, but
I also had to rent a vehicle to get around while they had my vehicle in the
shop.  I am saying they owe me for my
lost day in pay and the rental; this was all due to the hood damage in which
Midas caused.
 
The vehicle come in to Midas with the check engine light on
and I specifically asked the mechanic if the light was still on after the
repair was complete and he replied, yes, but that he could hook it up to the
scanner to get rid of it, I then asked him two things; 1 – If the check engine
light is still on, then does that mean the problem the vehicle was having was
actually fixed? And 2 – How can you hook up the scanner if the hood won’t open,
for which he responded to me that he didn’t need the hood open, the scanner
went inside the vehicle under the steering wheel.  There is no way I would have ever known this,
if I hadn’t asked the mechanic this question. 
To top it all off, the check engine light came on immediately after I
had gotten back on the turnpike, their shop is only about a minute from the
turnpike, but Midas had assured me that my vehicle would make it the rest of
the way to Ohio, I was very worried about this and I asked them repeatedly if
it would be ok.  My vehicle was idling
rough when I was pulling away from Midas, but at this point, I had already come
to the conclusion that they didn’t know what they were doing and I needed to
get somewhere that did.
 
Bottom line, Midas unnecessarily replaced the radiator
without even inspecting my vehicle to deduce what the problem truly was, rather
relying on something Midas says the tow truck driver said, but was not stated
anywhere on the invoice from the tow, hence the issues the vehicle was having
when it was brought into Midas were not resolved.  Furthermore, while my vehicle was with Midas,
damage was caused to parts that allowed my hood to open and close which again
cost me both time and money unnecessarily. 
 
Though Midas was nice, and at the time I thought they were
being helpful, this incident leads me to believe they do not have qualified
mechanics.  I also don’t feel that the
aftermath was taken care of correctly by Midas. 
Any customer would have been upset having brought a vehicle into their
garage with a perfectly working hood and leaving without any ability to get it
open and their only solution for this being told that maybe if it was taken to
[redacted], they would have a tool to get it open? 
Then, spending 3 hours waiting for [redacted] to get the hood open, only to
have them tell you they had to order the parts and that the parts would not be
in until the next day, which meant having to leave the vehicle with [redacted], rent
a vehicle and miss a day’s pay all due to this reason and this reason
alone.  Not even mentioning, that the
radiator was replaced when that wasn’t even the issue.  I honestly hope no one else has to go through
this kind of ordeal with Midas, because it has been such a huge headache and a
major inconvenience, not to mention the expense! 
Regards,
[redacted]

Midas Auto Systems[redacted]Letter Date 9/29/2015ID #[redacted]On 9/11/2015 the said vehicle was towed into our shop mid morning. The tow driver said anti freeze was leaking from the vehile onto his truck and the low coolant light was on at the time. Our three bay shop was...

very busy that day and customer was told we would try to squeeze her in to help out. About mid morning we pulled the vechile into the shop and pressure tested the cooling system. A hole was found in the lower right front of the radiator. Being in a rural community, no [redacted] dealer or any of the local auto part stores stocked the said radiator. We could order one from an auto parts hub store but it would not arrive until mid afternoon with a special delivery. We gave the customer a price to fix the radiator and fill with coolant. She gave us the okay to fix. The customer actually took a picture of the hole in her radiator with her phone. Her next question after seeing the hole, could this have been something done on purpose. Just after lunch we started to remove the old radiator and then pushed the vehicle outside to waite for the new radiator to arrive from auto parts hub store. The hood latch assembly had to be removed for the repair. We still have the said radiator in our shop showing the hole. After installing the new radiator and filling the coolant, we once again pressure tested the cooling system and no leaks where found and the low coolant light was out. Upon closing the vehicles hood something caused the hood not to open. We could not get the hood to open. The customer was informed of the situation and we suggested upon arriving at her destination maybe a [redacted] dealer could open her hood. She thanked us for squeezing her in and fixing her vehicle. She then drove 295 miles four hours and fourty five minutes away to her destination. This was Friday 9/11/2015 and the [redacted] dealer was not open until Monday 9/14/2015. On 9/23/2015 we spoke with the customer and she faxed to us her bill from the [redacted] dealer. On 9/23/2015 we contacted the [redacted] dealer regarding the vehicle. They repaired the hood latch and that bill was $520.58. They stated they are not sure we broke the latch or if the cable was damaged from before. We agreed to pay her for the latch repair $520.58. The [redacted] dealer’s bill also contained a scanner service and replacement of a mass air flow censor. We did not perform a scanner service on the vehilce so this bill had nothing to do with our repairs. The said vehicle traveled 295 miles after leaving our shop. Her statement regarding the vehicle not running, it did run to her destination four hours and fouty five minutes away. We mailed a check to the customer on 9/29/2015 for $520.58.Thank You Midas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rebuttal to Midas letter dated 9/29/15;  The tow driver made no mention (refer to bill I received from [redacted].) of anti-freeze leaking from my vehicle, nor that the low coolant light was on when he picked up my vehicle.  There were in fact 3 lights that were on when my vehicle staled out on my backing into the rest stop parking lot.  When I looked at my [redacted] Owner’s Manual to see what the lights meant, the one I was most concerned with was the one that said Emissions/Engine – if engine, further use of vehicle could cause more damage.  When the vehicle started to give me trouble on the road, it was on cruise control at the time and when it started acting funny, it kicked out of cruise control, but at no time did it ever start to smell, it never started to smoke and the temperature gage stayed right in the middle like it always did.  The vehicle was idling ruff and acted like it wasn’t getting enough fuel and was going to cut out on me and did so when I was backing into the parking space at the rest stop.  I didn’t want to drive it before it was checked out by a garage, because I was fearful of causing more damage to it. I was never informed by Midas that they were busy that day and would try to squeeze me in to help out.  What I was told was that it was lunch time and one of the mechanics was at lunch and one was working on a vehicle already, but if I wanted to go over to Sheetz to wait until after lunch, they would take a look at it as soon as they could and call me when they knew something.  I was stranded and at least 4 hours from where I lived in Maryland and 4 hours from where my family lived, I had no choice but to believe what Midas told me was wrong with my vehicle.  When I informed my Dad, boyfriend and brother what Midas said was wrong with my vehicle and how much it would cost to fix it, they immediately thought something wasn’t right, but it was after everything was already said and done.  Not only did my Dad, boyfriend and brother find it hard to believe that a rock flying up and putting a hole in my radiator was my vehicles problem, but they also felt that to replace a radiator should have only been $500 with parts and labor, not $700.  I took a picture of the radiator for two reasons; one – because no one could believe a rock put a hole in my radiator and two – because if it was road damage maybe it would be covered under my comprehensive insurance.  The hole in my radiator from a rock flying up and causing it just wasn’t sitting well with anyone, including myself and that is why I asked if someone could of put the hole in it? Midas states they removed my vehicles hood latch system to be able to install the radiator and then in returning it to its original state it was damaged so much so, that not only couldn’t they open it because of the damage, but I then had to spend 3 hours at a [redacted] dealer for them to even get the hood open to see what parts were damaged. The parts could not be found by any of the nearby [redacted] dealers and therefore had to be ordered and would not be in until the following day.  This not only meant that I had to leave with my vehicle with [redacted], because the hood could not be closed until fixed, but that in having to wait for the repair to be completed, I had to rent a vehicle, wish was another cost I incurred due to the damage Midas caused to my hood, but I was also going to miss 12 hours in pay, because I missed work because I was stuck in Ohio waiting for my vehicle to be repaired, roughly $300, that I was also not reimbursed for.  If you will also note on the [redacted] bill, they replaced a fuel injector indicator, which explains why it was acting like it wasn’t getting enough fuel and feeling like it was going to stall out. Midas had told me it would be 3 hours for the repair.  After 3 hours and 45 minutes I walked over to see what was taking so long, which is when I learned they had been trying to get the hood open for the last 45 minutes with no luck of course.  I also asked them if they were sure that it was the radiator that was the issue and not something to do with the engine, as the light had indicated.   I then inquired as to whether the engine light was still on and they informed me it was still on.  Then I asked why it was on if they fixed the problem?  The mechanic said he could just hook up the sensor and clear it, which he then did so.  I paid for the repair, but not before I repeatedly asked if I would be ok on the road, since I had about 5 hours to go before I got to my destination.  I guess there were red flags going off in my head and I was worried the problem hadn’t been fixed and I would be stranded again.  Sure enough, as soon as I got back onto the turnpike, the check engine light went on and stayed on and each time I stopped at a rest stop on my journey, it acted like it was going to stall out on me and I’d have to give it some gas to keep it from doing so, it was also still idling ruff, all of which my vehicle was doing when it had to be towed to Midas.  Replacing the radiator did nothing to fix the problems my vehicle was having.  In fact, having my vehicle towed to Midas for repair, not only cost me a whole lot of wasted time, but money as well.  Midas never even drove my vehicle to see what was wrong with it, they also never even saw coolant leaking from my vehicle.  I don’t know the first thing about cars or repairing them, but that is what a good garage is supposed to do.  [redacted]10/19/15