AA Access Transport

purchased shuttle for 9 persons from port Canaveral to mco for $153 and never got ride I would like a refund
I purchased a shuttle ride from port Canaveral to airport MCO on 12-31-18 for $153 paid by credit card for 9 persons.Appt. was at 10am got off ship at 10:15 girl at desk said bus will be here at 11am.11am came and went then a bus came and took 11 people that were already waiting ,we were not offered a ride and desk girl said I don't know whats going on you can call an *** or cab.waited til 12 noon and still no shuttle and had to take another shuttle service for $200 ,have called office at *** 5 times min.spoke with Donald on 13th and 17th and magnolia on 16th said it would be taken to manager for review never got call back.Reservation conf.#*** contact gisele

3 of us waited 2.5 hours, 13 phone calls to the office (2 -were answered), the shuttle from port to airport never showed up. We called for ***.
My 2 daughters and I stayed at the Homewood suites on 12/30. We purchased round trip shuttle tickets at $40 each for total of $120 to be paid in cash to driver on 12/31 on way from hotel to port canaveral. We paid the driver and we're asked when our return would be. We stayed it would be Jan 4th. Rudy asked us if we would like an 8am or 10am pickup. We said 10am and then he asked me to write my name, the cruise ship name 3people and 10am pickup on the sheet he had. We then paid him the $120 cash.
On 1/4 we got off the ship just before 9am and sat outside to wait for our pickup at 10. My one daughter said maybe you should call to be sure they are coming so I did a few mins before 10am. The lady (I believe her name was an M name) said Rudy is not the one who makes the schedules and should never have told me a 10am pickup and they could be there about 11am. I completely got upset that I had already been waiting an hour and now I had to wait another hour. She said that she would call me back to see what she could do. After 15 mins of not hearing from her, I called her back and she said maybe they could be there at 10:45 but for sure by 11am. So we sat and waited. At 11am I called the number about 12 times and no one answered. The shuttle never came. I called for an *** and paid $121 for an *** to drive us to the airport the *** driver got there at 11:16 and the shuttle service still had not arrived. It was not a good ending to our vacation as we had a flight to catch.

Safety and long delays of travel between *** and airport.
Our group of 12 purchased transportation betwwen the *** and the *** Airport. The bus arrival at the *** was over and hour late. The bus was unable to access and pass through two gates at the entrance to the airport. The bus driver left the bus and the passengers had to crawl through the baggage compartments to retrieve their luggage. In the middle of traffic approaching the airport, we all had to walk the roadway to the airport. This presented significant safety issues as many cars had to drive around all of us on this busy roadway. When we finally reached the airport, we found that we had all missed our flights, because of the major delays and having to walk to the airport. The next flight was 7 hours later.
I called AA Access twice on the day of the incident. They said the only way to make a complaint is by sending an email. I did send an email, through the companies website, on December 3. The website said a reply would be made within 48 hours. Today is December 6 and have not heard anything. I called the company 4 times today and they hung up on me.

No on time pick-up,No response for the claim,Required full refund but no response.
"Hello,

We contact with you yesterday,so far you did not give us any response to solve the issue.

As our conversation via phone,our appointment is 10:00AM,since you did not appear,start 10:15AM we contacted with you,first call you let us wait at the port,since for a long time you still did not come,we tried to call around 10 times,then nobody response.Finally,we have to take taxi to airport to catch our flight,and it cost us $110.

This is the worst experience for us at Orlando.

Please let me know how you will solve this issue.At lease ,we need you to give us full round-trip refund and pay us the taxi fee.

BTW,at port canaveral ,we contacted 407-346-0151,a lady picked the phone for first time.

Mayo"

I sent this email on Oct.6,so far no any response.My "Conf# ***" for this issue.Round trip $91 was paid by credit card via online on Sept.11 when I made the reservation.$110 is paid by cash to the driver.

Paid 90.00 for roundtrip fare. Bus had no a.c. in 90 degree weather or no bathroom for a 45-55 min ride. I would like a refund for trip to Port Canave
My husband and I paid for a round trip to and from Orlando airport to Port Canaveral 8/26/18 We had our 7 year old grandson with us also. The bus had no air conditioner in 90 degree weather or no windows that could be opened. The driver didn't inform us that there was no air. My husband ask if he could turn up the air 20 mins into the ride that's when he informed us of the broken air conditioner. He then stated that the company was selling that particular bus on Friday 8/31/18. Then my grandson had to use the bathroom, I asked was there a bathroom on board he stated "no". I asked if he could pull over so my grandson could release his self. He stated he could not. My grandson had to release his self in a empty water bottle which he was pretty embarrassed. The ride was miserable, I felt like I was going to pass out because of no air my grandson peed halfway in the bottle and a little on his self. I called AA Access transportation 8/26/18 to complain and to ask for my money back on the ride to Port Canaveral. When I called I had no idea who I was talking to. The operator did not identify his self or the company. I asked whom I was talking to; he still didn't say his name or company. I had to ask was I calling AA Access, he said "yes" very rudely. I explained my situation I asked about a refund he was very rude and starting over talking me and raised his voice loudly. I then asked about why wasn't a bathroom on the bus for a ride that is almost and hour long? He hanged the phone up on me. I would like my $ 45.00 back for the ride only to Port Canaveral. The ride back was fine. I feel if the company knew there wasn't air on the bus in HOT FLORIDA WEATHER park the bus, especially if there are no windows that can't open. That is unhealthy especially for people with health issues. Also the operator could have been more patient he's dealing with the public that's his job.

Horrible company, horrible service, terrible attitudes, don't even know where they are supposed to be tami g people. Waste of time and money.

Prepaid full price $360 for round trip transfer, but shuttle company did not pick us up from Port Canaveral and did not take us to Orlando Airport.
Resv #*** and #***
I pre-paid $360 to AA Access Transport for a round trip transfer: 1) April 14/18 Pick up from *** Orlando, drop off at Port Canaveral, and 2) April 22/18 Pickup from Port Canaveral, drop off at Orlando Int'l airport.

We are a group of 12 including 9 retired seniors, some with mobility issues, and one adult with a physical disability.
The driver picked us up from the hotel April 14/18 and I paid him $324 in cash ($36 deposit already paid on reservation date April 2/18). He gave me a return/pickup receipt which indicated pickup time from Port Canaveral 8:00am-10:00am, return date April 22/18.
On April 22/18, we disembarked from our ship ***, picked up our luggage, and all of us were already outside in the shuttle waiting area at 9:15am. We saw several shuttles and motor coaches come by but none from AA Access Transport. At 10:05am I called their ground staff (***, Laura) as indicated on their receipt, no answer, no voicemail. I continued calling every 10 minutes, again some calls were not answered, some went to voicemail. I left several messages, no one returned my calls. I also called the main number on the receipt (407-832-1650), a man picked up call and said the shuttle was coming. At 10:40am in the shuttle waiting area, I spoke with two ladies who were agents for other shuttle companies and they advised me that they had not seen any shuttle or motor coach from AA Access Transport the entire morning! Other people waiting in the area also confirmed they did not see any of their vehicles. We continued waiting and it was already 11:20am and still no AA Access Transport shuttle in sight. I kept calling both numbers and got only their voicemail. So I left several messages again but did not hear back from anyone. I also emailed the company [email protected] at 10:16am, 11:08am, and 11:45am, but did not receive any response back. Then it started raining heavily and as some of us had a flight departure of 1:30pm, we were scrambling to find a shuttle that could take all 12 of us to Orlando Int'l Airport. At 11:40am, we were able to find a shuttle (888 Transportation) at the port and had to pay $25 per person for the one-way transfer to Orlando Int'l airport. Some of us were so close to missing our flight, this has been a very traumatic experience for the seniors traveling in our group. After arriving home, I did not receive a single call, message, or email reply from the company the entire day of April 22/18.

April 23/18, 10:00am, I called AA Access (407-832-1650) and spoke with someone by the name of Gunther M, I told him we waited almost three hours at Port Canaveral and no shuttle came to pick us up. He confirmed he did receive my phone and email messages but couldn't reply to them. After some discussion, he agreed to send me a cheque for $180 as a refund for service not delivered on April 22/18. He told me he would send the cheque the next day, he asked me to email him *** my name and address which I did immediately on the same day April 23/18.
May 11/18 No cheque received, 12:40pm, I called AA Access to follow up on whether the cheque has been sent, a man answered the call (sounded like G. M) and said he does not look after this, he told me to call back after 1:00pm to speak to the Reservations clerk. I called 1:10 pm, a woman by the name of Gisele answered call, she confirmed she saw my emails from April 23/18 regarding request for refund, she told me no cheque was sent and that she would look into this.
May 18/18 7:10am I called AA Access and when I entered option 3 (Reservations), the line was immediately disconnected. I called again several times between 7:12am-8:14am that morning, and every time after I entered option 3, the phone line appeared to be deliberately disconnected immediately.
To this day, I still have not received any refund cheque from them which they had agreed to send April 23/18.

I really wish they had a negative star rating I would give them a -5. I should've listened to the reviews. I booked on line and prepaid figuring it would make transportation from the airport to my cruise less of a hassle. I was a party of four and a friend of mine with a party of five which made us a party of nine. all outside as we were told by the company waiting patiently by area A15. after 10 - 15 minutes minibus pulls up he tells us to give him a minute while he unloads some passengers. Finally he starts to load us up and I ask the driver if he was taking us straight to the port because we have a 1PM check in time and he stated he has one drop off at a hotel on the way and then were good. before we pull out another couple also going to the cruise port also got on so now its 11 people going to the ship and one couple that was getting dropped of at a hotel. We drop of the couple then he makes a few turns and into the parking lot of another hotel and picks up another couple and this happens about two more times finally everyone on board is getting pissed. The last straw was when we pulled back into the airport where he picked us up at. I then decided to get off the bus and tell the driver we need to talk!!!. I asked him will we make our 1PM check in time he then tells me yes you have until 4PM I told him no first we have a check in time for 1PM the ship sails at 4PM you picked us up at 1045 and now its after 12 and everyone has a ship to catch we didn't take this transport to sightsee. he then explained to me that he has to pick up one more passenger at the next terminal and then we will proceed to the cruise port. I explained to him this is very bad for business and had we known we would have never chosen his company. He then apologized and said its not his fault and he is just the driver. I then told him I understand but it would be nice if you communicate with the passengers on the bus as to where your taking them especially if you see an hour has passed by and we haven't even traveled 5 miles. He then says your right I apologize. I get back on the bus and I explained to everyone what the driver told me. The driver gets back on board and then tells everyone that they had a bus break down so thats what the hold up was so what do you want him to do then one of the older ladies in the rear of the bus then told him thats got nothing to do with us. when we finally reached the port at 12:57 we were all getting off and he says enjoy your trip no one acknowledge him at all. If your gonna have people driving around all day with you at least fix up your bus a bit make sure its a little more presentable make sure the AC is running properly
The first thing I did after getting off the bus was cancel my roundtrip transport and ask for my refund back to my credit card. All in all I would never use them again and I would not recommend them to anyone unless you enjoy riding around in circles on a warm dirty bus for hours like a hostage in a third world country!!!!!!

AA ACCESS TRANSPORT never came to pick-us up from Orlando Airport to take us to Port Canaveral so we could go on our cruise.
On December 24th, 2017 I purchased roundtrip shuttle service with AA ACCESS TRANSPORT from the Orlando International Airport to Norwegian CruiseLine Port in Port Canaveral Florida. They were scheduled to pick us up at 10:00am on 2/3/2018. We arrived at 9:30am and waited at the B-15 gate at level 1 ground transportation per the instructions on our reservation. The shuttle never arrived. We made multiple calls to the company. The female representative was extremely rude and said there was nothing sje could do and to contact the owner "Joe" after peak hours. Unfortunately that did not help us because we had to get to the cruise terminal to avoid missing our cruise. When I asked about a refund, because we had to book alternative means of transportation, the extremely rude individual on the phone said she didn't care and hung up on me. I am trying to get the $67.20 charge they applied to my mastercard on 12/24/2017 refunded necause they failed to provide shuttle services for us.

Service was excellent, however I am very disappointed the way AA Access Transport charges customers different prices. We booked round trip and had to pay $80 in advance to go from Orlando Airport Hotel to Port Canaveral cruise terminal with return to airport. When we got off the cruise ship, the AA Access Transport personnel were charging customers without reservations only $15 for the trip from cruise ship to airport. Seems like a ripoff for the customers that book and have to pay CASH in advance.

I us this service ,they were very good professional people,
They pick us on time ,and very helpful people

If I could give this service a "0" rating for customer service I would. We went by the hotel referral who set it up for us. They were late, they did not send a van big enough for all the customers so two people had to wait for another van. We also paid with a credit card but the couple with us paid with cash. They refused to give them a receipt and then the receipt that they did give us was in the wrong name. When I told the driver, he said not to worry, that he would remember me. He was not even the driver or present on the way back. On the way back to Orlando the van had a flat tire because the vehicles are in disrepair. One of the customers shared that they had to stop for gas before they could go on to Port Canaveral. Please do not use this service if you value your money and time