A1 Hurricane Fence Ind

Hurricane replaced a gate in May, 2019. Several of the posts has very visible cracks in them but, one in particular, has several large cracks.
I contacted the company in November and had *** come back out and look at the fence post. He stated there were some cracks but, they were superficial. He stated he would come back out in January and re-check the post to see if the cracks have widened. He has not returned and I would like the post to be replaced.

Richie and Shawn were AMAZING! The fence was installed quickly & with perfection. I can't say enough good. They were Fabulous!

A1 Hurricane did a great job installing my aluminum gates. The problem I have is their payment method. I ask Tracy *** do her company take credit cards for payment, she says yes however for the half down she wanted cash or check I was confuse so ask her again so your company accepts credit cards but you want a check of cash for the intial payment she said yes, so I abide. I call her company and spoke to Jennifer to see if this was company polices she says no. I was *** I felt like I was discriminate against. It safe to say I will not be dealing with this company again.

I'm not one to complain publicly but this service experience was so poor that I pray no one else has to deal with A1 Hurricane And Fencing.
On June 11th I received a contract for a chain link fence install. I was told in advance there was a 25 day waiting period. I accepted both the price and 25 day wait. My expectation was to hear from A1 Fencing with an install date at some point. I emailed Tracy my salesperson on June 17th. (Maybe she didn't get the contract?) what other reason would I not hear back from a professional, right? 33 days later and she still hasn't responded to my message.
Fast forward a bit. I called A1 Fencing for an update on June 29th and was told "you are next on the list. We will be out the first of next week." Great news! Well, no show and no phone call the following week. I called back and got Matt, the business owner, who reiterated he was in charge and would personally handle my install and keep me informed. All the right answers if customer service is important to you. Again, no communication the next week. A customer should not have to follow up with a business about doing a job. There are options!
So today I call A1 around noon and Matt (who seems like he doesn't remember talking to me. Maybe he has several upset customers) promises to call me back after he takes lunch. Waiting...... 4:15 I finally get a call! That was a long lunch but A1 made it apparent they don't care about customers. They have too much work. Oh yes, Matt told me that was one reason he couldn't get to my job on time. Along with it's rained and it's too hot to work outside. Both valid reasons but the phone should still work, right? A quick call with an update could have helped retain a customer. I call Matt back at 4:30 and the guy that answers said he's on the phone I can help. So I told him I wanted to cancel my install. His response "I'll see to it". Having little faith in this company I called back and waited on hold for Matt. Probably 7 minutes but seemed like 30. A lady checked in, laughing, and said I could wait longer. Well, what's another 5 minutes at this point? Matt answers not with a hello but a "Mrs *** we will be out tomorrow." I'm reasonable y'all but I won't give my business to a company who cares so little about their customers. I told Matt I would rather pay double the price to a company with communication and service skills. I'm the service industry you take the good and bad feedback. Not Matt at A1 Hurricane and Fencing. He hung up on me! His action confirmed I made the right decision in cancelling my order! Be cautious using this company!!

Have used this company for all of my fencing needs since 2000. Salesman is professional and warned of a 2-3 week backlog when the contract was signed on 3/5/18. It is now 5/11/18 and I have some posts that was installed on 5/8/18. I spoke to the company on 5/7/18 hoping to get a time frame for the work to be done. I was told the post were to be installed the next day, which they were. During the call I requested and received a promise that the work would be complete the same week. This call was with either AL or Matt as the salesman had advised me to request to speak to one of the two. I did not document the call since I did not expect to have to complain. I called back on 5/11/18, again to get a status of the pickets being installed. I was informed that the scheduling supervisor had stated that the fence would be installed sometime early next week. The trucks had already went out and my fence was not on the days work schedule. When I asked what that meant I was told next Monday or Tuesday. I have informed this company from 3/5/18 that both myself and my neighbor have doges and delays during installation would cause a hardship for their customer. The promise on Monday to complete the fence this week does not equal "Sorry, early next week" and distinctly feels like I was told what I wanted to hear to shut me up, only to be trapped into their schedule since I have no standing fence and 3 dogs looking for a way out. They cavalierly ignored any concerns I had and left me without a fence for a week. Caveat: We did ask that they not construct the fence during the week of 4/8/18-4/14/18 since we were out of town.
I have used this company for about 17-18 years, but after this chaotic mess I will never use them again. It seems that once the contract is signed, you are at the hands of out of control managers that either does not care about, or cannot provide delivery of a desirable customer experience. The attitude seems to be one of "Oh well, take what we give you and like it." I will never suggest this company to anyone with fencing needs. I am actively pricing fence materials and exploring either finishing the fence myself or hiring an independent contractor that is able to complete the work in a timely manner.

VERY unprofessional. I asked for a quote. The salesman, Mitch, came to my house 30 minutes before our morning meeting. I was getting ready for work and I was still in the shower but "no biggie" I thought....they are just eager for the business.
Mitch quoted me a price, I agreed to it. I asked him if they could do the job a few weeks out in late May as I would be off of work. He said "No problem" to my suggested date. A week out, I contact him to verify that we were still on for that specific date range (I gave them a week range to make it easier for them). Mitch's reply was "Do we have a contract?"
This was the first mention of a contract. I had intended to pay when they arrived to do the job. All of my other contractors (tree surgeons, etc) work this way. Moreover, I would have gladly signed a contract had he ever mentioned it. Mitch then proceeded to tell me that they were too busy for my job, I should have signed a contract and that he would "put me in touch" with a guy who used to work for them who would do the job. I was furious but let it go intending to find another company.

The next day, the other guy called me. Unsolicited. Mitch had given him my information without my consent. However, I agreed to meet him to quote the job.... he never showed.

This company agreed to do my job. I agreed to the price without any negotiation. I gave them more than a month in advance. They agreed to the dates...they completely broke their word. When I asked them if they could "do it whenever they can"...they said "no" we are just too busy. They are VERY VERY UNPROFESSIONAL.