A to Z Remodeling & Construction

(The consumer indicated he/she DID NOT accept the response from the business.)

I would like to preface my response by stating that my initial complaint only addressed reimbursement for cabinets purchased which never arrived. I did not comment on my perception of the work done; however since Bill brought up "work done" in his response, I now will have to address this as well.

Bill was hired to cut down the bar/ replace baseboard and molding, paint cabinets, and install backsplash. He has not completed in full any of these 3 projects as described below.

1). He cut down the bar but did not install the baseboard or molding at the top of the bar. I had asked him when he would complete this part of the project and he kept saying later. I have included a picture of the unfinished project.

2) Painting cabinets. The cabinets will have to be completely redone as there is paint chipping and peeling, orange peel, cabinets are rough to the touch, paint runs, and original color showing through. I have included a few pictures. I have had multiple professional paint/remodeling companies come look at the cabinets, and all of them have stated this is a total redo. They stated that in their opinion, it was due to a lack of proper prep (sanding and priming appropriately). I did show them the original finish since we have a bathroom where the cabinets are still the old color, and the companies responded that with the proper prep work, the previous finish would not be a problem. Bill stated that he thought maybe he had gotten a bad batch of paint and he asked that HIS Sherwin Williams rep come out to the house to look at the cabinets. Per his request I did contact Sherwin Williams and his rep came to the house. His rep stated that the cabinets would have to be redone completely and that in his opinion, it was not due to bad paint but rather a lack of proper prep (sand and prime) just as the other companies had stated. I will add that of the estimates I received, I was told that they have to charge more to redo the previous paint job as compared to if they started the project from the beginning. I will add too that Bill left a tremendous amount of overspray. It took my wife and I hours and hours to scrape the paint off that he had gotten on our brand new granite countertops, our glasses, our floor, range top/range exhaust hood, and our refrigerator. Therefore due to the above, I chose not to have him redo the paint job.

3). Backsplash. After the paint job, I did not want Bill to do our backsplash or anything else in our home.

As stated before, my complaint is that I gave Bill a separate check for $550 to purchase cabinets which I never received. At the beginning of the job, Bill required a $500 deposit and stated that the rest would be paid only when the job is completed to our satisfaction. In his words, "I don't get paid until you're happy." When we decided to add on 2 cabinets to the project, Bill said that he could find matching cabinets from the original manufacturer. He said these 2 cabinets would cost $550 and asked for a check for the cabinets. This check was specifically for cabinets. Bill has not provided a receipt, invoice, or contact number for the company from whom he ordered the cabinets. The cabinets were never delivered.

Bill initially said that he would send us a check for the $550 for the cabinets. At the end of the week when no check arrived, I contacted him again and he then said that he won't refund the $550 until he gets the money back from the cabinet company. Now after my complaint to Revdex.com, it appears from his response that he believes some or all of the check should go toward "work done" (which again nothing has been completed in full as demonstrated by pictures attached). Again he has not provided me with a receipt of this cabinet purchase or a number that I could call to inquire myself.

In terms of work completed, none has been fully completed. Yes, he did cut down the bar but he did not install the molding or baseboard to complete that part of the project. We have already paid him a $500 deposit for WORK/labor. We also paid him $550 in exchange for cabinets which were never delivered. In total, I have paid him $1050 and I now have a bar that was cut down but not completed with the baseboard and molding (see photo) and cabinets that will have to be completely redone per the professional opinion of Bill's Sherwin Williams rep whose feedback was per Bill's request. Again, my complaint concerns the fact that Bill accepted a payment of $550 for cabinets and when those cabinets were not delivered, he has yet to refund that money. This money was only for cabinets, not labor, as Bill stated that $550 was the price to order the 2 cabinets.

I have tried to resolve this personally with Bill prior to initiating Revdex.com complaint.

(The consumer indicated he/she DID NOT accept the response from the business.)
To my knowledge Bill has still not addressed the $550 in cabinets that was the reason for my initial complaint. He accepted a check for $550 for cabinets that he never delivered and never provided proof that he even purchased them. He has not mentioned the cabinets at all in his rebuttal. I am willing to settle for $380 otherwise will need to address in small claims court for the full amount of $550 plus court fees."

I just would like to fololw up on this complaint. Bill T has not followed thru with his agreement on paying the amount stated!
Thank you
Bill