We had a large laurel oak tree removed from our yardWe were told that they would use a bucket with a crane, stump grind and remove debrisOn the day they came to perform the work, they had a dead battery on the vehicle that had the craneThey said that it would take quite a while to get fixed and they assured me they would be able to remove the tree without the crane and without damageIt took them a while, but they brought the tree downThey did leave a rather large dent in our yard, from the tree falling and when they ground the stump (just a surface grind), they took jasmine plants with itI called the sales representative, and he assured me the yard would be fine and he would be dropping by the jasmine plantsWe had this removed on 1/6/It is 8/10/16, and we still do not have the replacement jasmine!Several phone calls about the plants have been made, and we have still yet to receive themWe paid the bill in full which was $It saddens me that a big company like this, can't seem to replace a few plants that they damaged after not completing the job as describedI would think a company would try to hold up what they promised! Extremely disappointed to not get a simple result, especially after they were not able to remove the tree with a crane, which inevitably damaged our yard!
We had a large laurel oak tree removed from our yardWe were told that they would use a bucket with a crane, stump grind and remove debrisOn the day they came to perform the work, they had a dead battery on the vehicle that had the craneThey said that it would take quite a while to get fixed and they assured me they would be able to remove the tree without the crane and without damageIt took them a while, but they brought the tree downThey did leave a rather large dent in our yard, from the tree falling and when they ground the stump (just a surface grind), they took jasmine plants with itI called the sales representative, and he assured me the yard would be fine and he would be dropping by the jasmine plantsWe had this removed on 1/6/It is 8/10/16, and we still do not have the replacement jasmine!Several phone calls about the plants have been made, and we have still yet to receive themWe paid the bill in full which was $It saddens me that a big company like this, can't seem to replace a few plants that they damaged after not completing the job as describedI would think a company would try to hold up what they promised! Extremely disappointed to not get a simple result, especially after they were not able to remove the tree with a crane, which inevitably damaged our yard!