A-Star Distributing

The customer originally agreed to a refund on the installation job for the paint damage After that he called and said he had a problem with the install and wanted me to pay for someone else to install a windshield in his vehicleI explained to him that is not how our warranty works, if there is a problem with something we would need to see the vehicle and any repair work on it would be done here by us He said he didn't want to do that, but instead have us pay some one else to do it I would agree to look at the vehicle, and trouble shoot any problems with the glass install but not pay some one else, especially before I have even seen the car As far as the paint work he already had agreed to accept a refund on the full price of the job as compensation on that The whole roof of the car has paint and clear coat that was already coming off before our glass job was done,I think the customer is being unreasonable asking us to paint the whole roof of his car

The customer originally agreed to a refund on the installation job for the paint damage.  After that he called and said he had a problem with the install and wanted me to pay for someone else to install a windshield in his vehicle. I explained to him that is not how our warranty works, if there...

is a problem with something we would need to see the vehicle and any repair work on it would be done here by us.  He said he didn't want to do that, but instead have us pay some one else to do it.  I would agree to look at the vehicle, and trouble shoot any problems with the glass install but not pay some one else, especially before I have even seen the car.  As far as the paint work he already had agreed to accept a refund on the full price of the job as compensation on that.  The whole roof of the car has paint and clear coat that was already coming off before our glass job was done,I think the customer is being unreasonable asking us to paint the whole roof of his car.