A Piece of Time Studio

As true professionals of photography *** and I have always
given the highest level of service, products and have many happy clients over
the years that we have been in business*** *** was the bride and at
no time did she pay or sign any contract with us, her mother *** *** is
the one who contacted me and paid for the services The contracted time of hours is what we agreed
upon with start time being at 10:30am, they arrived at the *** hotel at 1:pm
that can be verified with the signed contract of time to start and a signed credit
card receipt that’s hours and 45min late Once they arrived Mrs*** *** who was
already upset from the earlier phone call that was made by me at 11.45am I had
informed her that their time had started
When they arrived Mrs
*** became verbally abusive and saying that the makeup artist was the
reason why they was lateI informed her that we are not responsible for the
makeup artist, that is when she called me the * *** and threatened my business
as witnessed by *** *** a photographer who was assisting me that dayEven after
being called a *** as well as threatened I did continue to deliver on the
photographyMrs*** then began directing on what I shot and on many times
said that what I want images like this and that
I must state and make clear that the makeup artist is not an
employee of (A Piece of Time Studio) and we are not responsible for her not
keeping her appointment All I did was
recommend her and gave them her phone number and that’s all, it was up to them
to call and set a time for makeup from that point it was off of our hands
Shooting time was deeply affected after being hours and
45min late and 2nd location at *** *** was aborted there just wasn't enough time to
drive from the *** Hotel on Broadway
to *** *** headquarters being that they only had 45min left of time
The main problem in my eyes was timing, the fix would have been come get you
photography and go to the court house after your photography was done
This is a desperate attempt to scam me out of money, the one
that paid and signed the contract should be more involved with this complaint
not their daughter who paid nothing and signed nothingWe have sent emails and
had no response from *** *** or *** * ***
In conclusion we did everything *** *** asked us to
do, at her request we reverted (14) black and white images back to color, gave
her the CD with all the images that were edited and unedited imagesAs to
the quality of the images they are the very best of all the images even after
they were hour and 45min late being verbally insulted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 Myself, and family have reviewed the response and will have to reject. We have nothing in writing, and saying the truth about a business with our experience is not slander, Its the truth. We should not have been charged for services in which we did not receive. We never received prints, nor did we receive 4 hours of photography. We received pictures that should havr never been black and white made into color after I asked numerous times. I also have the email where I had to argue with you to get that done.