A. Perin Roofing & Siding, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am attaching a copy of the contract that Ms *** marked up. She had written on it pd ck recvd and *** signed that he received it. The in full was added after the fact. If you look below where she paid the deposit, *** signed that he received that as well.
There was nothing on the check or it would not have be cashed. Furthermore, no one other than Mr*** has the authority to negotiate or waive fees. He is the owner of the company. On Friday, Ms*** requested that I have Mr*** call her which I will do when he returns from his Christmas vacation. He is currently out of the Country. In regards to the warranty, that is true. Manufacturers do not warrant jobs that are not paid in full. *** Manager AP Roofing & Siding

The following was all discussed with me and [redacted]:1)  Installation of a piece of Azek fascia so the gutter would sit properly (left, front porch)2.  Installation of a  custom piece of hip cap -13 ft, originally had 10' & 3' but [redacted] did not like the way it looked.  She wanted a 13' run and was told it would be an additional cost, she advised us to do it;3.  Installation of metal roof on overhang above door on right side of the house   She had someone else frame it while we were working there and she wanted us to install metal roofing on it; and4.  She asked us to install decorative molding on the A-frames.  She actually pointed out what she wanted on the computer.These were all additional charges that [redacted] was VERY aware of. Azek is not cheap and neither is metal.  She received the labor and material for these additions.I do not know what is unacceptable to her at this point, we said we would write off the balance.

I do not accept payment in full.  Work was performed in accordance with a contract and an invoice was sent to the homeowner.  She said she had damage from water leakage and we gave her a credit for sheet-rock repair of $490.  Additionally, we gave her a $200 credit for material that she supplied.  Total credit given to her was $690.00. If you look at the Contract copy with all the markings that were previously sent to you,  you will see where it says $3206.25 deposit received 10/3 -check 318 and [redacted] signed it.  Above that it says pd chk 330 received then an underline and [redacted] signed receipt.  He is NOT authorized to accept any payment in full and those words were added after the fact.  As previously indicated, I am the only person authorized to accept price changes and/or adjustments.  There was no reason to undercut my invoice.  She received her credits, and the work was done so there would be no reason to discount the invoice any further.  I would be happy to send you a copy of the check if you wish so you could see that it did not reference payment in full.  For a person that is trying to convince you that a discount was approved, it seems strange that there was no reference on the check.  Additionally we put more time and money into the job because she did not like a seam in the hip cap so we had a special piece made and installed.  We also added a piece of 1 x 6 on left side of her porch in order to meet and support the gutter.  These were extra's not negotiated in the contract.  I should have increased the invoice but I did not.  I simply want to be paid for the work that was done.In regards to the warranty be advised that manufacturing companies support the suppliers and contractors  and do not warrant the product until paid in full.  This can be verified directly with [redacted] as it was their product.  Once [redacted] pays the balance of $607.50 we will close our file and she will have her warranty.I am attaching copies of the check, contract and invoice for your file.

Complaint: [redacted]
I am rejecting this response because:
Hello [redacted]. I have not hear from [redacted], owner of roofing co.  I have had no communications with anyone from the office either.  Please reopen my complaint.  Thankyou. [redacted] 
Regards,
 [redacted]

We do not agree with ANY of [redacted]'s facts.  There was a lot of additional work done.  The gutter did not go down, we did 5" & 6" gutters.  The main went down because she did metal instead.  5% / 10% is a complete fabrication but at this point we will write off the balance.  [redacted] will have to call someone else if she has a problem.

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response.  I will reiterate my position.  I had a contract with APerin Roofing and this contract was paid in full upon completion of work.   Never was it told to me, nor was it written on their contract that the contract price could change.  
Regards,
 [redacted]

Complaint: [redacted]
I am rejecting this response because:First and foremost, I want to point out that it is not stated anywhere on the original contract that these costs could change.  (Please see attachment AP Contract)
Work was performed, in accordance with contract, however, there were several circumstances which led to the job taking over a month to complete.   I will try to address statements made in the previous response from company, which is not signed.There was damage to my porch , due to the ice/water shield installed improperly by A.P.  Rain leaked thru roof of porch, into newly rebuilt/insulated walls (done by [redacted]).  This was inspected by [redacted] and [redacted].  I called [redacted] and it was decided, that the repair was to be done by [redacted], but paid for by A. P.   He also told me to deduct the cost from AP contract, rather that cut a check to [redacted] himself. As you will see on the original contract, (attached AP Contract), on 10/3 [redacted] came to my house, we agreed on the contract and the price, minus a 5% discount (I had asked for 10% but he said AP would only allow 5%) I agreed, he accepted, signed and took the deposit of $3206.25.  On 10.22.2014, the job still not complete, I received an email and new invoice (attached as 2nd Contract) from [redacted].  I called him, leaving a voice mail, saying that it is unclear to me why and/or how, there are new figures.   He did not return my call until 10/28, at which point work was still not yet finished, and he said he would stop by and discuss soon.On 11/06, [redacted] left me a vm, saying he wanted to come by and pick up a check, job finally completed.  He came to my home on 11/7, and explained to me that:  the figures for the MAIN decreased by $190, Standing Seam, decreased by $115, and Gutters decreased by $125, as a courtesy from himself,  as he was trying to offset the additional charges of $450 and $220.    I told him, although appreciated, it was very confusing to me that the price for the roof (asphalt and metal) and gutters can go down!  It was also explained by [redacted] that the costs for doing my job were not properly estimated, as originally a sub-contractor was supposed to do the metal roofing, and AP used this subcontractors estimate to order materials.  I contend that although unfortunate, but I should not have to absorb or pay for their error.  I was not originally provided with the information that AP would be using sub-contractors, either.  This information may have influences my decision to use AP as my roofer.  After much discussion,  [redacted] asked me..."Was I agreeable to pay the original contract?"  I said that I was -  I wrote "pd ck 330 in full, recvd", he signed it, took the check and left.  Nothing was signed/added after the fact, as the office manager contends.    I received an email from the office manager later that day, requesting a copy of [redacted] invoice to accompany the credit, attached . Three days later on  11/10,  I received yet another invoice, thru email, from the office manager.  This is an invoice, not a contract, backdated to 10.31.2014.  Once again, new figures and additional figures.   It is on this new invoice that and adjustment is made for "materials provided by homeowner".  At no time, did anyone request information from myself with regards this credit.  I responded and attached a copy of the Contract, signed by [redacted],  for her records. I would have happily spoke with AP in regards to the multiple invoices/charges.  It was never pointed out to me that [redacted] had no authority with regards to figures or contracts.  On the contrary, when AP tells me [redacted] with handle the everything, that is what I expected, and [redacted] did handle most of the supervision of the work here, which took much long than expected, due to several unseen issues.   When [redacted] left here with the final check that day, he was professional and a gentleman.  We both conceded that several issues had happened to make the job a difficult one, he apologized profusely and made it very clear to me that he wished to leave with the check on good terms.Finally once again, no where was it provided to me that the figures in the contract were subject to change. 
Regards,
[redacted]

Review: Original contract agreed upon, signed by myself and [redacted] (of AP Roofing) and deposit taken by [redacted]. Near completion of work, another invoice was submitted by [redacted], where we discussed the changes and addition of charges and [redacted] agreed to accept payment in full of ORIGINAL Contract as payment in full, he signed the orig contract as such and left with the check. I have now received an additional invoice, adding more charges from the office manager [redacted]. Who says my exchange with [redacted] did not happen and if I dont pay the extra $$ , she will send to collection. She also states that the warranty on my roof will not be in effect until I pay.Desired Settlement: I want AP roofings owner, [redacted], the owner, to write me and confirm that he has received payment in full and that my roof is under warranty from AP roofing and from the manufacturer of the materials, also. I also want the emails to stop from the office manager.

Business

Response: